nordictrack.com Reviews
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2.9 / 5
Average user rating
2005
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for nordictrack.com.
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nordictrack.com Reviews
Read real experiences from customers of nordictrack.com.
Brands may not incentivize or pay to hide reviews.
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Milly
April 11, 2026
You can’t access netflix on the screen…
You can’t access netflix on the screen unless you pay £34 per month (on top of the Netflix subscription you already pay!) absolute con.Machine also feels flimsy, buttons aren’t sensitive you have to really push down on them.Overpriced for what you get.
Baker
April 7, 2026
Love the treadmill the lessons on Ifit…
Love the treadmill the lessons on Ifit are great and keep you motivated having someone guide you the whole run thanks!
Morgan
April 6, 2026
Granted free white glove delivery and…
Granted free white glove delivery and took broken machine!
Nick
April 3, 2026
Sales rep Jonah Gutierrez
Sales rep Jonah Gutierrez was extremely helpful throughout the process of purchasing my treadmill and extending my ifit subscription. He provides quick and detailed responses and even called me on the phone to check in on me. Very thankful I had him.
Roger
April 3, 2026
Overall.extremely happy with their services
The iFIT team member was very prompt in responding to my questions and inquiries. I was originally thinking it will take over a month to receive the replacement treadmill. In reality, it was delivered within 7-10 days which makes me very appreciative of their services. And the shipment arrived in good condition except a small damaged to the shipment box due to its weight which is understandable. Overall, I am extremely happy with their services.
Raleigh Tackett
March 30, 2026
The Nordictrack RW600
The Nordictrack RW600. The equipment was made to break like most of these other companies, the screen has no switches, you depend on a sensor that is inside of the flywheel, they are attempting to get more money, by expecting you to have them fix it. Or just buy another piece of equipment. It folds with the power cord facing the direction the machine must move in order to fold it, causing shortages or potentially breaking the power supply insert. I haven't tried customer service yet. This alone speaks volumes to me. Do not support this company. They're not in it for their customers.
Ali
March 29, 2026
I bought A Nordic Track T series…
I bought A Nordic Track T series treadmill delivered in January of this year. Since the start the incline feature hasn’t been working properly in spite of numerous attempts at re calibration. It’s stuck at max incline even though it’s showing 0% and the manual incline button doesn’t work. It has today started to make a noise as though the incline motor is trying to work but it’s missing a connection if that makes sense. So we ahve turned it off. The most annoying part is that we bought in good faith based on reputation and reliability and we live in Antigua in the Caribbean so shipping it here was super expensive and there’s no support available. If Nordic Track cared about their customers they would replace the treadmill with one that works.
Tonja “Tee Hill” Hill
March 28, 2026
Awesome Customer Service
Chris was very informative and was able to get me a better deal than expected. This is my second equipment order. I have the bicycle and I am very pleased with my equipment.
Scott Langill
March 28, 2026
Sales People Lie to Make Sales, Be Careful
The Sales Person, ANA, completely lied to be about the treadmills being rated for light commercial use. The user manual specifically states not to be used in a commercial setting. I specifically stated they need to be used in a private gym and she ensured all treadmills were commercially rated. Of course I have immediate issues, when the tech comes by he told me they are at home treadmills and will maybe last 6 months in my facility. They trip the breaker everyday and now I have a treadmill issue after a sales person lied to me. When I contacted ANA she told me they are commercially equivalent, funny those aren't the words she used the 1st time. She lied to make a sale after I specifically told her what I needed. I obviously would not have ordered for my facility if she didn't ensure that these treadmills could do the job. She flat out lied and the character of these sales people is an issue at this company.
Mike Brasley
March 27, 2026
Have had to replace the motor more than…
Have had to replace the motor more than once and because it was bought from 3rd party(Dicks Sporting Goods) new in box Nordic’s Track says it only has a 2 year warranty. When purchased direct thru them its lifetime for the motor.You have to fight with them to try and get anything covered under warranty. What a way to treat your customers. This will be the last Nordic Track treadmill that will be purchased. I could understand if it was purchased through a less expensive wholesale club but I paid the same price thru them as direct from manufacturer. They tried to have me it a new motor than after 20 mins on the phone they offered 50% off. I asked 5 times to speak to a supervisor and finally after on hold multiple times the rep said they will send me a new motor as a curtesy. Sorry sir I bought your product because of that warranty not because I wanted to deal with headaches which you have certainly caused. When your machine breaks down and you need one today instead of waiting two weeks to order it, you shouldn’t have to go through so much crap because you went and spent your money on their product at one of their retailers.
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