ninjakitchen.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 614+ users reviewing Ninja Kitchen. Read verified ratings and real customer experiences on ninjakitchen.com before you order.
Related articles
1.5 / 5
Average user rating
614
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ninjakitchen.com.
Brands may not incentivize or pay to hide reviews.
ninjakitchen.com Reviews
Read real experiences from customers of ninjakitchen.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Halee Avery
April 3, 2026
Great Customer Service
Review:I had a really good experience working with Ahmed. He was very helpful throughout the process of getting my product replaced and made everything feel simple and stress-free. He was patient, explained things clearly, and made sure everything was taken care of. I really appreciated his kindness and professionalism. Overall, he provided great customer service, and I’m very thankful for his help.
Patty
March 30, 2026
Over the top amazing customer service
I cannot tell how amazing this company’s customer service is. I bought their product over two years ago and not only was the customer service over the top but they stand by their product 150%. I don’t think I have ever experienced nor expected such great response to a problem I had.
Henry
March 26, 2026
Order not received
Placed the order on the 9 th of march and its 24 march contacted costumer support and they just said "sorry" and offered a refund or to ship it again? Excuse me? The order was never shipped according to the delivery service. Of course i want my ice cream machine and i think they should had offered an extra refund for the inconvenience but no just refund or ship again very disappointing
Mathew Callaghan
March 26, 2026
This is one of the worst brands around
This is one of the worst brands around. The customer support is disgraceful. It's obvious what this company stands for, taking your money.
Susan
March 22, 2026
I cannot believe I'm writing this…
I cannot believe I'm writing this review about Ninja. I have always believed that ninja is one of the best customer services companies I have ever dealt with. I am a loyal customers for over a decade. From vacuums to blenders to thirstis and coffee makers, I have rarely, if ever stayed from Ninja. Stephanie is the most amazing customer service representative I have ever worked with.Please understand two things . I just got out of the hospital and I am 100% disabled for cognitive/neurodivirgent reasons. With QVC, HSN, Holiday sales, or Ninja sales this would not be possible. I had quite a few bumps in the thirsti road but Stephanie was with me step by step and until (it seems) the best flavors dropped off the site? I am addicted.I saved up for president's day and was able to buy a Ninja Duo. I was so thrilled! However, after a coiple of days? I thought I should call Ninja directly. Keep in mind I was still in mh Best Buy window.However, after a video call (as I am always willing to do- I am not trying to get away wirh anyrhjng), customer service agreed it was making some loud noises it should not be, and not brewing correctly.As Ninja is, they asked me to cut the cord, and sent me the CNF 6301- they said it was now covered by their warranty and anything should go through them, which makes sense. I recieved it the following week. This might not be exactly right due to my disabilities bur Im sure it is close About a month later (today- so actually not a month later) the CFN601 went kaboom. It kept saying there was not any water when there was. Neither side would work. Then I unplugged it and the espresso came exploding out of the spot. It went all over my counter and floor, as well as burning my hand.This was when my friends were here to help me and I just wanted to do a little something- instead they got more work.First, he offers me a CFN602 which I cannot find anywhere- phantom machine. And then afterbtalking to escalation, he tells me that the one I have is the top one that uses the capsule I have. And he couldnt just jump to a 600 (15%off.. might even be an open box... did not look) or he csn give me a free lesser machine and make up the difference with a blender.Um. The lesser machine doesnt use Nespresso Original line pods wither that I had made quite an investment in. So is it monkey or confern for what I spent- rhetorical question.Now, I apparently I am supposed to wait till Tuesday for a call back. For what? To be insulted and offered the same crap offers again? Either get a lesser machine I already had issue with, a machine thst doesnt exist, or lose the money that is hard to even save on SSDI (Ada reasonable accommodations at the least??) Because I am handcuffed to their disgusting options.Never ever again. Im done with this company. Sad to see what has happened to themETA- I found the 602. It has been discontinued
gloria rivera
March 9, 2026
Horrible Customer Service
OkII called customer service to find out my options for my Ninja Pro Kitchen appliance. After speaking with customer service, it seems that there was something wrong with the motor. For a charge, they said they could send a replacement.. We went over the model number and everything but they sent the wrong part. I called again and they said they would refund me. They did but not for the full amount. I got charged for shipping for THEIR mistake. I have a bunch of Ninja products but this just turned me all the way off. Horrible customer service.👎
Sb
March 4, 2026
poor customer service regarding cafe luxe 601
I bought this in december '24, and after a year's use i feel i can give a bit of feed back... It has it has produced good quality shots. Will deliver short measure more often then not on a M+ (355ml) quad coffee. But the real failure is at the customer service end, when i phoned and spoke to a team member. I completed all tests on a video call and using a measuring jug, the machine dispensed 300ml rather then the expected 355ml. after a conversation with another colleague i was informed that that the margin of error was 320ml-390ml. I was then advised by the colleague that as the machine worked "fairly well" i should monitor and see if it got worse (despite the recorded test falling outside the expected margin). So all i can say to any future purchaser's, if you want a coffee machine that works "Fairly Well" for £550 then its the perfect machine for you, i won't be replacing it with another ninja though.
Gavin Hoffman
February 24, 2026
absolutely dreadful customer service
absolutely dreadful customer service. i'll never buy another ninja product again
MAllen Allen
February 17, 2026
They have no idea about there own…
They have no idea about there own products.
Bilyana Velinova
February 15, 2026
I had an awful experience.
I had an awful experience.Firstly, we bought the most expensive multi-cooker, which cost £320. The warranty is two years, which seems reasonable. However, you should be aware that this product only lasted two and a half years. After that, it started showing a “plug in” error. The problem appears to be related to the wiring.Customer service has refused to provide a repair service, which I believe is the least they could do considering the cost of the product. If the company does not offer repair services, then the only logical solution would be to offer a discount on a replacement product. Instead, they sent me a link to purchase a replacement base for £200. There is no way I can buy the same product again knowing it will only last two and a half years.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).