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2.4 / 5
Average user rating
184
Total reviews
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nh-hotels.com Reviews
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Jens
March 16, 2026
A Truly Wonderful Experience from Start to Finish
My stay at NH Collection Copenhagen was truly fantastic from start to finish. From the moment I arrived, I was welcomed by warm, friendly staff who made me feel genuinely valued as a guest. The service felt personal, attentive, and professional throughout my entire stay.The food was a wonderful highlight, especially the breakfast, which offered a great selection of fresh, high-quality options for every taste. You can really tell that attention to detail and quality are important here.The room was modern, cozy, and extremely comfortable. The bed was amazing, and the calm atmosphere made it easy to relax after a day exploring Copenhagen. Everything was spotless and thoughtfully designed with comfort in mind.Overall, I felt truly taken care of during my stay. The combination of outstanding staff, excellent service, delicious food, and beautiful rooms makes this hotel a place I would happily return to. Highly recommen
Sarah Poulsen
March 8, 2026
NH Strandgade
NH Strandgade, Copenhagen. Nothing compares🙏🏼♥️ The most carrying and kind staff, very rare kind of generous. I will never again book any other hotel when visiting Copenhagen. This is the place to stay🥇
Diane Boustany
March 6, 2026
Stayed at NH Casa Suecia Madrid
Stayed at Casa Suecia Madrid. Excellent location. Friendly and helpful staff, especially Concierges. Good room. Clean and well equipped. Good in-room coffee/tea and fresh bottled water each day. Amazing roof bar/ terrace for sundowners!!Downside - rooms poorly litBad experience in Restaurant on arrival with belligerent Maitre D and poor food. Pork was dry and overcooked.
customer
March 1, 2026
NH Calderon in Barcelona Spain
NH Calderon in Barcelona Spain. AwfullCockcroches in room Unwarned knocking 2am at night my daughters freaked outVery unprofessional staff
Anthony Bale
October 23, 2025
The hotel rooms are great but watch out…
The Schiphol Airport hotel rooms are great but watch out for hotel staff exploiting customers with taxi booking scams.
Janet Cuevas
October 4, 2025
Wonderful staff, lovely hotel
We have just ended our stay at NH Amistad in Cordoba, in Andalucia. What a fabulous hotel in a fabulous city. I always say the staff make any business and the staff at this hotel, all of them from Reception, to Housekeeping, to restaurant were absolutely lovely. Speaking languages, smiling, couldn’t do enough to make sure our stay was enjoyable and comfortable, just a super experience. The hotel itself was beautiful and very comfortable, highly recommend, will return, thank you
Nada Sinan
September 23, 2025
Beware we got robbed🚫🚫🚫🚫 NH Hannover on…
Be aware 🚫🚫🚫🚫🚫We got robbed This is the first time that such an incident happened and we are frequent travelers Me and my husband where in Hannover for one night to go to do some check ups in the hospital,In the morning before going to the hospital we wanted to have breakfast,the receptionist said this is our restaurant on the left ,And would you like to keep your bag with me in the reception,And thinking that it was normal ,Any respected responsible hotel ,That is done casually,We stayed half an hour,Upon leaving we asked for a taxi and our luggage The receptionist said I can’t find it The police came saw the cameras A man was waiting outside the hotel With his phone Came in got our bag and left while we were in the restaurant.
Jenny Gilders
September 11, 2025
Impossible to book no phone for hotel
The booking process is technically unstable. I have been charged via Apple Pay. I received no confirmation email, so i called the hotel number. My hotel is NH Gare Bologna but the whole process was a mess of re directions and ended up in a call centreAm now going to email them .
Ole
August 29, 2025
NH collection Budapest City hotel
NH collection Budapest City hotel. Charged twice for same booking. Once at online booking as New York palace hotel, and when checking in used NH hotel. Got double charged. Doesn't reply to emails and haven't got the money back. They charged 623 eurox2 ...
Alshayma
August 3, 2025
Extremely Poor Guest Service at NH…
Extremely Poor Guest Service at NH Hotel Copenhagen:I’ve traveled extensively across the world — and without hesitation, I can say that NH Hotel Copenhagen delivered the worst guest service I’ve ever experienced.⸻Room Service:Despite calling multiple times after placing an in-app order that was missing a bread basket, no one ever answered or returned my calls. I eventually had to report the issue to reception in person while leaving the hotel.I even tried contacting room service at various times across different days — yet still received no response at all.⸻Laundry Service:On a separate occasion, I needed to send laundry — but again, no one picked up the phone after repeated attempts. I had to personally go down and hand the clothes to reception.⸻Food Delivery Incident:When I ordered food from an external restaurant, I was notified that it had arrived, but no one delivered it to my room. I tried to call reception — no answer.I went downstairs to collect it. On my way out, I realized I had forgotten my phone, so I returned to my room — but the key card no longer worked.At reception, my food was sitting unattended on a table. I politely said, “This is my food.” The staff member replied, “Okay, take it.” When I tried to explain something, he cut me off and told me to stand in line with guests who hadn’t even checked in yet. He never listened.When I asked to speak with the shift manager, he told me: “I am the shift manager — just wait.”I explained I simply needed my key card reactivated — a 10-second task. He walked away mid-conversation, came back two minutes later, and said, “Now I have time for you.”Out of nowhere, he told me: “You need to respect others.”As I was expressing my frustration using natural hand gestures, he coldly said, “Put your hand down when you talk to me.”I replied: “I’m not going to put my hand down while I’m speaking — what are you going to do?”He responded: “Nothing.”When I said I’d leave a bad review, he mockingly replied, “Perfect. Thank you.”He asked for ID, and I told him I didn’t have it on me because all my belongings were upstairs. He asked again before giving me the new card, and I explained that the room was registered under this name.To this day, the missing bread basket was never delivered.If this had been the other way around — if a guest failed to pay — I imagine the hotel would pursue them for the smallest charge. Yet when it’s the hotel’s responsibility? Silence.Even worse — the staff member never once smiled or apologized. He appeared visibly annoyed.And when I first said “This is my food,” he didn’t even verify my identity. What if I had claimed someone else’s order?⸻Additionally, there was a separate discriminatory incident during check-in when my sister politely asked for umbrellas. That alone deserves a formal complaint.This hotel fails at every level: service, communication, and basic decency.I strongly urge NH Hotel Copenhagen to retrain its front desk staff, especially those in managerial roles, on how to treat paying guests with respect and professionalism.
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