nextdirect.com Reviews
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2.1 / 5
Average user rating
370
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for nextdirect.com.
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nextdirect.com Reviews
Read real experiences from customers of nextdirect.com.
Brands may not incentivize or pay to hide reviews.
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Petr
March 26, 2026
chandelier delivered twice WITHOUT ANY FITTINGS
I have ordered a chandelier FREYA EASY once and after complaint again - it has has been delivered WITHOUT ANY FITTINGS, just the shading made of glass, even after my clear description on what was wrong. So I have invested my time and I received just frustration and anger.the support team solving claims via email is helpful and efficient but buying such an easy product is a real nightmare, and would never ever repeat my experience
Hanna Meates
March 17, 2026
Very happy!
I wanted to make this review as there are a lot of bad ones here and when I first was looking to order I was definitely unsure on if I should do it based on these reviews, but as a very tall woman it is so hard to find tall clothing so I decided it was worth the risk. My experience was great! My order came in a week to New Zealand (and a day earlier than estimated) and my trousers are really nice!
TS
March 13, 2026
Never again !
Ordered from their web site.. it would change the size after paying. Immediately called and they said they would cancel. They never cancelled and sent items anyway.. Called back they said to decline the orders. Delivery company took back and Next USA claimed they never received returns even though tracking number showed they did receive returns. Next USA would not rerun my money. Almost $1,000 ! Disputed with my credit card company. Took almost 3 months. I would not recommend or suggest ordering from this company. It was my 1st and my last.
Customer
March 9, 2026
Packages not delivered
This concerns the delivery of packages to Belgium. Despite repeated complaints to Next, the company continues to use the local carrier DPD who does not carry out its tasks of delivering the packages. A disgrace and sadly this puts me off from ordering again.
Alyssa J
February 25, 2026
Don't attempt a return
Returns are on your own dime and if they lose your package it's also on you.Next's system had a "glitch" where my package was never marked as received, so when I returned my order they did not process the return and it was lost. Now I am out the amount of my order plus the shipping I paid for my return.
EMMA B
February 20, 2026
What a waste of time
What a waste of time. Paid over €200 for goods and after 2 weeks eventually all goods cancelled and money returned. What a disappointing sad excuse for an online service, Next you should be embarrassed by how rubbish you are. Should have read these reviews before wasting my time ordering goods. No reason given for the cancellation. Oh and they've kept hold of the 1.95 delivery charge. If you do that for every customer then you soon make some money. Its a shame because we love Next UK and were really looking forward to receiving these items.
Luís Vasconcelos
February 20, 2026
Perfect Process
I saw a pair of boots i liked and since i didn´t know the site I came to check on Trust Pilot.The rating was very poor but I decided to go ahead anyways.The order arrived in 3 days. Very satisfied with the process.
CORINNE VASILYEV
February 13, 2026
They positioned themselves as Canadian…
They positioned themselves as Canadian company, but they are in Europe, and the price does include already Customs Fee. I got a pair of Pavers shoes with the price tag of 22.00 Euro, but I paid CAD 95 + $10 delivery. If I bought it on the Pavers website I would pay GBP20.00. Also, you can return shoes, but you need to pay shipping, and shipping to UK is over $40.-, not worth it.
Tina Cris
January 22, 2026
Ordering from Greece
I´m so surprised with these reviews. About 7,8 years ago I used to order a tad bit more frequently, (homeware and kids clothing) and I never had any issues. Then, after many years, I ordered twice two and a half weeks ago. The first item I ordered on the 4th of January and by the 21st of January I had: Received my order to Greece (in a city called Patra), went two days later to my local post office to return it, they received it and on the 21st I could see all the funds in my account. This in a total span of two and a half weeks. Communication was phenomenal via my email and instagram, I received multiple replies and updates. I had initially contacted them reporting a tiny, tiny scuff on the item (white leather cross body bag) and so they were willing to also reimburse me the postage, which they did immediately after I sent images of the receipt of payment from the post office. I had sent the item back via registered mail and it cost 13,5 euros. I don't pay any shipping fees when the cost of the item exceeds 50 euros, which it has in my latest orders. There is also no extra duty import fees or tax to pay. (at least for me in Greece) So, whatever price I see online is the only amount I pay.From what I can see the carrier used by them is DPD and is then turned over to a local courier (ACS) which is the one that is used when having nearly all my parcels delivered to me within Greece. So, I'm really surprised with the negative reviews here. I'm really grateful I have had no issues. I'm also expecting my second item to be delivered today via ACS which was placed at next January 13th (today is January 22nd, it was actually available for pick up at my local courier yesterday, but I opted for it to be delivered to my residence)
Paola R, Bologna
January 12, 2026
No assistance or refund if the courier steals or loses your package
I am a customer from Italy. In Italy Nextdirect uses the most unreliable and untrustworthy of all courier services, Poste Italiane, because it is probably the cheapest one.So, my Next parcel was marked as "delivered" even if it had never been delivered. I contacted Next Customer Service (chat), and they just kept telling me, over and over again, that the courier had been contacted and we had to wait for its reply. Then, Next would have sent me an email - which never happened.In summary, it was my worst experience ever with an online customer service, and I never got my item or my money back. Never again.
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