nexcess.net Reviews
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4.2 / 5
Average user rating
2663
Total reviews
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nexcess.net Reviews
Read real experiences from customers of nexcess.net.
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Clinton Dixson
April 5, 2026
Hit and Miss Support
Over the past few years or so, support staff have been extremely hit and miss. Occasionally I've had some great ones that I feel genuinely want to help solve a problem. However, more often I get an agent that either doesn't have the technical knowledge to provide sometimes even the most basic support request or someone that just wants to get the ticket closed.I recently had a server migration and I'm extremely disappointed with the job done. Whatever SOP you have implemented for the migration team needs to be improved. There were so many issues. I'm still discovering issues. For instance, I found out this morning that the firewall was set up to block SMTP emails to some ports. This caused a MASSIVE backlog of emails, some of them two weeks old and time sensitive. It took 4 agents on the same ticket before I got a decent agent that actually put in some effort and discovered the cause.That's just one of many issues that came up with the migration.It's been a frustrating experience that when someone asks for a hosting recommendation, I'm not always confident to mention Liquid Web... and that means I don't get a commission if I recommend a different hosting service.Frankly, I'm not even sure if there's a point in writing this review because I'm not confident anything will be done. But at least I got this off my chest...
Robert Peter
April 2, 2026
400 of my sites have gone down again.
400 of my sites have gone down again.You can't speak to anyone in americaThey claim that their call centres are all american basedIt's a lieevery week sites go downthey do not have any firewallI've never been to a hosting provider that has this many issuesPlease do not use Liquid web - the 4.2 star is false, Just read the 5 star reviews, they are 4 or 5 words longDO NOT USE LIQUID WEB
Jim N. Agency President and Founder
March 30, 2026
Fast and complete service and support
Fast and complete service and support
Randy
March 26, 2026
You guys are great
You guys are great! I could not run my business without the support you provide! You're stuck with me as a client. Sorry... lol... ;)
Robert Peter
March 23, 2026
Everyday is a new issue with liquid web…
Everyday is a new issue with liquid web - it's what happens when you save money and get people in developing countries to do the work of someone in America.Constant issues - where you can't even chat with someone, doesn't welcome you, just loads up and when you type something in there - nothing worksyou then have to send an email which can take hours to do.Well done Liquid web - for ruining absolutely everything you can ruin. I hope your greedy corporate executive team looses all their moneyThank you for contacting Liquid Web! Connecting you now…That's the error and it sits on there. They must be trying to save even more money
Gary
March 18, 2026
Support solved my problem quickly
Support solved my problem quickly. Thank you so much.
customer
March 17, 2026
Thanks Rithesh and Bhavishya for…
Thanks Rithesh and Bhavishya for helping us resolved our website issue.
Andras Mohacsi
February 28, 2026
Double charge for same service
Double charge for same serviceI paid the invoice manually but their system made an automatic charge with the same amount. I sent the screenshot about it from my payment system but they even didn't do anything in the last 2 weeks.
mr.Ayoub
February 27, 2026
After using Liquid Web cloud vps
After using Liquid Web cloud vps, I can confidently say it's one of the better hosting providers I've worked with. Performance has been consistently strong, fast load times, reliable uptime, and no unexpected outages that disrupted my workflow.What really sets Liquid Web apart is their support team. Every time I've reached out, the response has been quick and the staff actually knows what they're talking about.
Danny Clark
February 27, 2026
As a Linux Admin I understand about…
As a Linux Admin I understand about hardware failure better than most. When the OPS team were called they handled the situation. I did not even need to do a restore.
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