neweracap.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 332+ users reviewing New Era Cap. Read verified ratings and real customer experiences on neweracap.com before you order.
Related articles
1.3 / 5
Average user rating
332
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for neweracap.com.
Brands may not incentivize or pay to hide reviews.
neweracap.com Reviews
Read real experiences from customers of neweracap.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Don Carter
March 26, 2026
TERRIBLE SERVICE
I ordered a hat on 3/11/26. Here it is 3/26/26 and it hasn't even shipped yet....and they won't return my money.
desaree soto
March 26, 2026
I run a nonprofit little league team
I run a nonprofit little league team. Purchased hats for my team and the company randomly canceled my order. I reached out to customer service to see what was going on. They mentioned to me due to fraud on my addresses they have to automatically cancel my order. I provided screen shots of the address. Because I used the numerical value instead of writing the address they canceled it? I mean you think you provide the screenshots it would be enough. I got a sad of an excuse saying it was my fault. Even asked for free shipping for my reorder because they said I have to reorder... denied me. Never had I ever had issues with a company like this. Customer service is absolutely disgusting. I work in the customer service/financial industry for many years; I would never treat any of my clients like this. My nonprofit little league team now has to wait double of the time. My poor kids, we used our fundraiser money for that. Do better New Era!!!
James Walkington
March 24, 2026
About to lose a long time customer
1. Usually I’m satisfied with New Era, but my last two encounters with them have left me very disappointed. I ordered a USA soccer hat, and it was deformed, so I had to return it and reorder it, rather than just exchanging it, which means that I didn’t get my original deal and had to pay shipping… RIDICULOUS! Then, the hat that I reordered, was a different hat, but had the same deformity!!! I asked if they could guarantee that if I returned it and re-ordered it again, that it wouldn’t be deformed and they said that it goes through their normal process, which obviously wasn’t good enough the first two orders. So I have a hat style that I really like, that has a deformity…2. I tried using a coupon code and it came up with an error message. They told me that I may need to try a different payment method as the one I selected was throwing off the discount code. I told them several times that I hadn’t even selected a payment method yet before it was rejecting the discount code. Very frustrating that they don’t listen.New Era is about to lose a customer and they appear not to care…
Lancefunko
March 23, 2026
They sent me a horribly miss shaped and…
They sent me a horribly miss shaped and miss sewn hat for the price of a brand new nice looking hat that I purchased on the website. Then there's no way to contact the company except via email.And they will only offer you store credit, which is counterproductive as I am absolutely done with this company.After this experience and they're way they value their customers! Way too many other manufacturers that will soon take your business.Since you don't value your customers enough for their business. Absolutely shady , customer service and company. stay away!!
Coron Cobbins
March 21, 2026
This mtf suck delivered my shit to the …
This mtf suck delivered my shit to the wrong place an tell me next time put a protection on my order wow never again will I spend money with y’all nobody should buy from these ppl they don’t do good business very unprofessional so basically just gave my money way everyone should shop at Lids not here period..
Ashley Messier
March 21, 2026
New Era
New Era: Where the policies are made up and the website doesn't matter.My husband played it safe and bought my birthday gift early because New Era’s website proudly advertised a 60-day return policy. Imagine our surprise when we tried to exchange a jacket size within that window, only to be told they secretly switched to 30 days back in January.Apparently, New Era has an 'internal' policy they keep as a surprise for after you’ve spent your money. It’s impressive that a multi-million dollar company has a marketing team too lazy to update a landing page, yet a customer service team so rigid they won't honor what is currently in print on their own site.Dealing with 'Cassidy' and the autogenerated runaround was the perfect way to cap off my birthday with some of the worst service I’ve experienced. You didn’t just lose a return; you lost a lifelong customer and an entire family of fans. Update your website or your standards, preferably both.Since you refuse to honor your own stated written policy, I’ll just be letting my credit card company handle this via a chargeback for 'misrepresentation of services.'
Kassandra
March 17, 2026
I will never purchase anything else…
I will never purchase anything else from this company. The shipping time is ridiculous. They have no sense of urgency. Over a week and the order still says waiting on details. I will be sticking with LIDS who actually care about their customers and contacting my bank to dispute if it's not shipped soon.
Tommy Rios
March 17, 2026
I ordered Boston Redsox Cap and and received some Cap I have no idea what it represents. There is No one to speak to so sent email. They will not get credit until received back. Buy From LIDs
I ordered Boston Redsox Cap and received
Joevanne Velez
March 16, 2026
Horrible customer service…placed an…
Horrible customer service…placed an order two weeks ago and my order still hasn’t shipped. Only way to contact customer service is via email and they don’t seem to care about resolving issues or providing service.
Keith
February 26, 2026
BS discount codes offered for email…
BS discount codes offered for email sign up, then free shipping that dont work and dont explain why. Essentially they are fake or only for cheap run out stock.Upon asking the reply is 'Please note that discount codes cannot be used in conjunction with items that are already on sale, including best sellers, hot market styles, limited-edition releases, collaborations, featured collections, core or accessories. These items are excluded from additional promotions due to existing pricing, limited availability, or high demand." lol
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).