newbalance.com Reviews
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Join 1,369+ users reviewing New Balance. Read verified ratings and real customer experiences on newbalance.com before you order.
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1.5 / 5
Average user rating
1369
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for newbalance.com.
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newbalance.com Reviews
Read real experiences from customers of newbalance.com.
Brands may not incentivize or pay to hide reviews.
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Rich P
March 25, 2026
a DEFECTIVE lace cost me $16.00!!!!
Received a pair of NEW sneakers with a defective (frayed) lace. No clue why they don't stock replacement laces (makes too much sense?) but advised me to return for a complete new pair of sneakers. They sent me a prepaid mailing label and said that because I was a "member" and had a NB account, I would NOT BE CHARGED a "restocking fee." The "geniuses" deducted $16 (the restock FEE!!) and credited my cc for the difference. The incompetence is mind boggling
Frances Farmer
March 20, 2026
Horrible odor!
I need a narrow width shoe, so I have purchased New Balance running shoes for MANY years. Just started wearing a new pair. They got a bit damp on Monday. The resulting odor was horrible! Smells like a rug after a flood or cat urine. I had previously noted a little odor, but nothing this bad. Looking online I note my experience is not unique. Never had this issue before with NB or any other shoe!
Lynne Berry
March 18, 2026
new balance taking money and not getting the order
I would advise anybody not to order online im waiting a while now on items that where promised in 2 days for a gift I've had no communication no updates no nothing from these unprofessional phone answers they took my money n left me to trace my own parcel with DPS ..the worst delivery service in the world no updates no tracking nothing to say im disgusted is an understatement customer service is robotic same answers not willing to help at all this has be the WORST SERVICE on an online shop I will not be ordering from new balance again might as well just have robbed me im out 150 pounds with NO CLUE wet my parcel is ...this is the most unprofessional clownish service I've came across
Kim
March 18, 2026
Worst customer service ever
My daughter likes a certain pair of their trainers. I have purchased a new replacement pair for her and am having the most difficulty getting them delivered. They require a signature and no amount of reassuring them that they can be left in the mail room works. New Balance say one thing, UPS another. And I had a discount code which didn’t work. Last ever purchase from New Balance I’m thinking. Update: finally got the trainers by picking them up from a UPS place. Appalling customer service from Greg. Never ever again. Wish I’d read these reviews first.
Steven Howard
March 13, 2026
these new balance 574Sneakers are…
these new balance 574Sneakers are really comfortable after a month of wearing them, i haven' t felt any discomfort at all. My feet breathe well the sole is soft. They also look great stylish and go with almost anything you wear. Overall, I'm happy with my purchase and would recommend them let s see how they perform in the long run
Tyson Reed
March 12, 2026
Very comfortable shoes
Very comfortable shoes, especially for walking.
Customer
March 11, 2026
Refused an entitled refund
I paid $30 for one day air expedited shipping on a Sunday and the New Balance Website said if I pay $30 it will be here by Wednesday. This morning (Wednesday) I received an email that there’s a delay in my delivery and it will be rescheduled. I’ve spoke to two different customer service reps who refuse to refund me my shipping— I paid for a service I did NOT get. Customer service told me it’s 1 business day after the product is processed. Again, that’s not my problem when you said pay $30 by delivery on Wednesday. This is absolutely ridiculous I have to go back and forth. I will be posting this terrible experience on every platform to warn other customers. Please refund me the shipping cost immediately
Kaito
March 8, 2026
Great shoes!
Great shoes!
Mathew Thomas
March 5, 2026
Great running shoes
Great running shoes
openwater
March 4, 2026
Supportive shoes perfect for daily wear.
Supportive shoes perfect for daily wear.
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