neutrogena.com Reviews
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1.5 / 5
Average user rating
119
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for neutrogena.com.
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neutrogena.com Reviews
Read real experiences from customers of neutrogena.com.
Brands may not incentivize or pay to hide reviews.
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Christine
March 27, 2026
Do not buy 60 SPF face serum
Bought a 60 SPF face serum. The pump is defective and does not work. After taking all my product info via phone and my name and phone number, they told me to return it to the store. I was not about to waste my time standing in line. I will never buy anything Neutrogena again. Their customer service is tone deaf. Anything
LuLu
March 10, 2026
Can't understand limited English of…
Can't understand limited English of CSR. I would tell her something over and over and she would ask for the same info again. She kept interrupting me after asking me a question. I called to report the plastic clip on the face cleanser bottle is dangerous (sharp) and very difficult to remove. Neutrogena needs to address that issue as well as bringing back a product they've discontinue...creamy face cleanser. The foaming one isn't as good.
cs
March 6, 2026
Acceptable… thank you for your input
Acceptable… thank you for your input
Chel
February 26, 2026
Neutrogena face wash
Neutrogena face washBeware of this product, chemical reaction burn all over face, awful burning sensation and tightness to the skin, looked like a blooming strawberry....after using this product before and several other products over the years I've never in my life experienced anything like it 😭
Christina Miner
February 24, 2026
My skin around my eyes are had a…
My skin around my eyes are had a chemical reaction - red swollen dry and flaking looks like I had a chemical reaction. Been using it for years no problem but something changed and the last bottle I bought seems to be the product burning my skin. I been trying to fix it for months. Making eye doctor appointment.
Magnila Archer-dyer
February 20, 2026
Absolutely rubbish product
Absolutely rubbish product, chemical burns to my face unable to contact customer service, stay away or face the consequences. If I could give it a zero would have done.
Ali44
February 2, 2026
Absolutely horrified by what they've…
Absolutely horrified by what they've done to the 'Swiss formula handcream'. I've come to realise that when you see 'upgraded formula' on a product, it simply means 'cheaper ingredients'. They've utterly destroyed what used to be my favourite handcream, it leaves a horrible film on my hads, smells of chemical, and I'm about to wash it off. It doesn't moisturise, either. What a rip off.
Dawn Haltiwanger
January 29, 2026
I have been using rapid wrinkle repair…
I have been using rapid wrinkle repair for 4 months.There is no difference in my skin at all. I wasn't looking for miracles, but this did absolutely nothingI will never buy again, false advertising.
Rachel Ann
December 25, 2025
Neutrogena is garbage!
Neutrogena is garbage!! You can clearly see they have horrible reviews all over the internet. Then their bright idea to sell their junk products are to have a young girl saying "if you remember these two from this show, you need Neutrogena for your wrinkles!" And she proceeds to say ahhh to be young again & shes probably 30 years old!! Lol what a stupid commercial but very fitting as their products are junk.
Suvi Hänninen
November 10, 2025
We bought neutrogena sun fresh hydro…
We bought neutrogena sun fresh hydro boost sun screen. The product itself was good but I’m not able to close the tube again.. very poor design and waste of money and product. I will never buy neutrogena products again.
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