net-a-porter.com Reviews
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3.3 / 5
Average user rating
8120
Total reviews
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net-a-porter.com Reviews
Read real experiences from customers of net-a-porter.com.
Brands may not incentivize or pay to hide reviews.
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RS
March 30, 2026
I had a great experience shopping…
I had a great experience shopping online! The process was smooth and easy, and the dress arrived much faster than expected. The delivery was quick and efficient. The dress is beautiful and good quality. Checkout was quick and hassle-free!
DIEDRE SHAW
March 29, 2026
Love these guys
Love these guys. They have her beautiful options from Europe. They end quickly very classy operation.
Inga Bohl
March 28, 2026
nr1,the best
nr1,the best
Roger D
March 28, 2026
Best for top level designers with good…
Best for top level designers with good availability of sizes ⭐️⭐️⭐️⭐️⭐️
Barbara Mcgrath
March 28, 2026
Eye wateringly expensive
Excellent site but lately every item is eye wateringly expensive and the sizing advice unreliable
SZGrayson
March 27, 2026
I wouldn't recommend buying shoes from them
I recently purchased two pairs of boots but both were returned sadly as the calf fit wasn't right. I had only attempted to try one foot from each pair of boots but because the boots were too narrow for me, I didn't bother pulling them up beyond my ankle and definitely didn't have my feet fully in the shoe. A week after having the boots returned, I thought to email customer service to understand where the process of return is at. I received no response. I then called the customer service. Turns out that they had triaged the boots for close examination as they had noticed a dent on the sole, some type of fault to the boots, and damage to the shoe box. They refused to offer me clear evidence that this was caused by me, and refused to respond to my request for further information. They refused to offer me a timeline for the process they're leading, and refusing to offer me more detail or understanding on what the faults or where on the box they identified damage. Meanwhile, they refused to offer a way forward on my refund. Although I am perhaps not the highest value customer, I have been a loyal customer for over a decade. The quality of service over time have noticeably deteriorated, especially for a company that seeks to sell luxury. The requirements for returns are also further not made more publicly understood, and the lack of ability to offer me adequate understanding of what the specific issues were that's holding up my refund, is really subpar compared to my experience shopping with other like retailers. This experience really prompts me to pause next time I may wish to shop with Net-a-Porter.
Marlene Shaw
March 27, 2026
theres only two places I shop from the…
theres only two places I shop from the good shopping streets or at net a porter.Ive always had a great experience.
Sebastian Customer
March 27, 2026
I have always been happy with Net A…
I have always been happy with Net A Porter and in my order it clearly stated there would be nor return fee. Why am I am being charged a return fee. Especially since my order was shipped with incorrect size items.
Nadezhda Dimitrova
March 27, 2026
Well packed and fast delivery.
Well packed and fast delivery.
Berni Kissane
March 26, 2026
Very efficient
Very efficient. Getting items to me without delay..keeping me informed on a regular basis. No difficulties with returns.
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