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1.5 / 5
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ncl.com Reviews
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Blonk
April 3, 2026
Norwegian Prima Doesn’t Care for Your Safety
This is about the Norwegian Prima, our ports were Great Stirrup Cay, Montego Bay, George Town, and Cozumel.I’ll start with the positives.Amazing specialty dining options;Cagney’s Steakhouse; I had the ribeye steak, it was delicious and cooked to my perfect doneness. However I ordered risotto on the side and it arrived stodgy and cold. Onda; I had the NY strip steak, it was much thinner than the steak at Cagneys and as such was a bit overcooked, when I requested it remade they were very kind about it, the chef came out to apologize and serve my new steak, it was decent but the sear wasn’t very good. Very nice staff in the specialty restaurants for the most part, I’ll touch on that more later.Mediterranean; I unfortunately cannot remember the name of this specialty restaurant, but the food was absolutely delicious. I ordered the Australian lamb chops and they were perfect and tender, seasoned to perfection, they were second only to my steak at Cagney’s. I also got the tuna crudo I believe and the ceviche. Both were amazing. We had peach Bellini’s at dinner and it was the only spot on the boat that had good Bellini’s.Los Lobos: Los Lobos was so good we ate there twice, the first night we got two tableside guacamole’s and margaritas, all of which was delicious. I ordered the Burrito Rojo with Achiote Pork, the portion was so large I could only finish half and it was delicious. I tried a bite of my friends catch of the day, which was red snapper, and it was so good that I had to come back the next day and order it for myself. It was to die for. Some of the best fish I’ve ever had.Now for the rest of the experience:Bars: Bartenders were mostly kind, however there were many times when my group and I were outright ignored for upwards of ten minutes. Sometimes we would leave the bar we were at and anywhere else we’d go would treat us so much better. Usually when getting ignored it was by the staff at The Local, however the was one bartender who was always kind and always treated everyone well, Gio, such a great guy. The bartenders were all great at their craft. There was a time at the bar in Sid Norman’s Pour House when the bartender took my friends card, brought out his drinks and never returned his card, then got angry at my friend when we were insisting we hadn’t gotten his card back. Drinks were great, service was typically good but slow and terse at times. Entertainment: To be honest my group and I found many of the entertainment options to be lacking, one of the only memorable options was Marc Theobald’s +18 comedy show, he was hilarious. Aside from that there wasn’t much of note.Staff interactions:While many of the staff members were clearly tired or stressed out they usually treated us with respect and kindness. Many of them seemed to be having just as much fun as the guests at times which made for an enjoyable environment. Now for the REALLY BAD:My cabin mate was physically assaulted by another passenger, gaslit by security into believing he was the one at fault and then strong armed into signing a document stating he wouldn’t sue the man that assaulted him. The man “M a r k M c G o w a n” received no repercussions whatsoever. We were initially told to file what we were told were police reports while we were inebriated, then after not being able to sleep at all he was pulled out of our room without the choice of having anyone with him and brought into the office of the head of security, accompanied by two other security officers he was told that the assault wasn’t caught on camera and that Mark was too drunk to remember his face. These were all lies. We checked the placement of the cameras and they could clearly catch the whole interaction. It occurred at the host stand for The Local’s dining room. The man shoved my friend’s head into a wall so hard my friend saw stars. And when security arrived to stop any further commotion we were told that we must’ve instigated it and that he only did what he did because we were a large group that intimidated him. We were a group of mostly women… We were told police would be waiting at port in Orlando to take our statements and for us to press charges, however they never called the police and chose instead to gaslight my friend and bury the incident. No doubt because they were protecting the cruise line and its interests, rather than the guests of the cruise line. Despicable behavior in my opinion.Overall Scoring:Food: 5/5Bars: 3.5/5Entertainment:2.5/5Staff: 4/5Security and Guest Safety: 1.5/5Total: 3.3/5
Margaret Schrameck
March 30, 2026
I took my first cruise this past March…
I took my first cruise this past March on the Norwegian Breakaway from New York to Bermuda. It was nice time filled many laughs and good food. I have to give praise to two people. The first person I would like to praise is Cherry, who is the assisant manager of the Manhattan Room, she was very accommodating and made sure that my friend was taken care of with her gluten free menu options. Cherry always a smile on her face and always said hello when she saw us. The second person is Fidel, who is a bar waiter for the Atrium bar. He always had a smile on his face and made that myself as well as ladies from my group were having a good time. He took really good care of us and when we asked for a specific drink, he went to the bar to make sure it was properly done. I had a really great and will be looking forward to my next cruise.
Sheila Sing
March 30, 2026
Food was discussing no A1sauce for the…
Food was discussing no A1sauce for the steak no ranch for salad and to top things off they cut our drink packages off on the last day which was very annoying
Laura Maathuis
March 29, 2026
Overall experience poor
The food quality was poor, and several staff members were outright dismissive. At one point, we asked two crew members (who appeared to be part of the engine crew) a simple question, and they ignored us completely and walked away without saying a word. That level of disrespect is unacceptable.We were also assigned a room at the front of the ship, where crew members were working loudly throughout the night. There was no consideration for passengers trying to sleep, making it very difficult to rest.Customer service was consistently inadequate. Lines were extremely long, and staff often seemed untrained or unsure how to handle basic concerns. We paid extra for specialty dining and were unable to use it at all because everything was fully booked from the first day. Selling packages that cannot be used is misleading and unacceptable.To make matters worse, our TV did not work for the entire cruise. When we called customer service, the representative repeatedly interrupted, dismissed the issue as “just the remote,” and failed to log the call or send assistance. We reported the problem twice to housekeeping with no follow-up. After calling again, someone finally arrived at 10 PM—when we were already asleep. This is a complete failure in service.
Lattrice Dickson
March 28, 2026
Me and my husband took the Hawaiian…
Me and my husband took the Hawaiian cruise in late Dec 2025 thinking that this would be a fabulous cruise...Nope... I would not recommend this cruise on this crusie line. It was pricey, cabins not well kept, food was horrible, customer service was very unfriendly, they were not interested in providing good service, the excursions were expensive. The food on the ship was absolutely tasteless and would not offer it to anyone. We did an over priced Luau with dinner. Dinner was chicken that was dry, cold, and old. The other dishes were also un desirable. It took me 3 months to write this review because my first review was written with so much disgust and anger it was not for public view. Do another cruise line....
Steve
March 28, 2026
Constantly trying to take more and more money off us.
This was our first ocean cruise, and will certainly be our last with Norwegian. We were constantly bombarded with attempts to take more and more money from us via a huge range of scams. And as everything about this company is very American, there is always a compulsory 20% service charge added to everything. Everything is extremely overpriced, from the excursions down to the bottled water. The pressure to spend more and more money started the moment we booked, and really ramped up during the cruise itself.
Sara Gibson
March 28, 2026
Waste of time and money
Awful food, same thing every single day and most inedible. Not enough outdoor seating. Uncomfortable seating only meant for looks. Everything is an extra fee. Do not waste your time or money on this awful cruise line.
Kerry Santo
March 27, 2026
Worst cruise ever!
Let me start by saying we are frequent cruiser’s. We decided to try NCL Getaway last minute. We were part of the “Haven” but were not in the Haven courtyard. To start with, our room dirty when we arrived….ok, it happens, but things just went down from there. Our Buttler did everything possible to avoid doing anything for us. We bought the premium drink package to find out that’s limited and you have to buy premium plus to get top shelf but you still need to pay taxes on drinks when your in port. The ship was filthy over crowded and overall disgusting. The food was so bad, even in the haven which was supposedly the best restaurant. I actually got sick the last night. The ship had a smell of dirty water. The staff was less than friendly. We have been on older ships before on different cruise lines and had a much more upscale experience. We paid for top of the line service and it was a week of just wanting to go home. Do not waste your money, Norwegian Getaway was a total nightmare. I do not know if newer ships on the NCL are better but after this experience I will never find out. One last thing, they buckle and dime you with everything.
Natascha S
March 27, 2026
extremely disappointed withcustomer service
I am extremely disappointed with Norwegian Cruise Line.I booked a full package holiday (flights + cruise) departing from Brussels. Due to circumstances beyond my control, I was unable to complete the trip.Despite contacting them immediately and following up multiple times, I have received no meaningful assistance, no responsibility, and no compensation.As a package travel provider, Norwegian Cruise Line is legally responsible for the entire trip, yet they completely failed to support their customer.This feels like being ignored in the hope that I will just give up. Very poor customer service and not what you expect from a global company.
bobgoulethotmail.com
March 24, 2026
NCL Spirit Disappoints
Food was below par everywhere except in the Specialty restaurants. Limited variety, very poor presentation and overcooked. The buffet was mediocre and never hot.The manager in the main dining room said the food quality was not as good in order to encourage guests to use the Specialty restaurants.The seating provided is very uncomfortable.The entertainment is below their previous standard and a little lack lustre.Main pool area was not filled despite calm seas and in port.NCL does not have an avenue to deal/escalate customer complaints. You are kept transferring in a circle of not me, nor have we have never had any response from our letters. After 5 cruises with NCL, we have finally said NO more, even though we are 2 points short of Platinum. The Spirit is “tired”.
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