nationalcar.com Reviews
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3.1 / 5
Average user rating
59
Total reviews
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nationalcar.com Reviews
Read real experiences from customers of nationalcar.com.
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Amee
March 28, 2026
National Car St Louis- 2 thumbs up!
We rented from National at the St. Louis Airport. Darrell H was our greeter and took fabulous care of us. He was very fast and effective and had us in and out in a snap. He was also nice, funny, and so helpful. It is definitely National for us next time at St. Louis thanks to Darrel!
Kimberly Cromwell
March 26, 2026
Great Service at National Car Rental at the Salt Lake City Airport
We returned our car to National Car Rental at the Salt Lake City Airport very early this morning—before the roosters were even thinking about waking up—and the experience couldn’t have been smoother.Dan was there to greet us at the drop-off, and his attitude alone set the tone for the day. Friendly, welcoming, and efficient, he got us checked in and on our way in no time. Exactly what you need when you’re bracing yourself for the inevitable airport check-in chaos.It’s easy to overlook how much those small moments matter, but great service like that makes a real difference—especially at that hour. Quick, seamless, and genuinely pleasant. That’s how you keep customers coming back.
Mekhi Johnson
March 10, 2026
Margaret and Kim in Huntsville
I traveled from Philly to Alabama in late February. The staff for National Car Rental at the Huntsville International Airport were phenomenal when I arrived early afternoon. I vote for Margaret and Kim to be managers. They were knowledgeable, friendly, funny, professional, and kept me updated as to when my car would be ready. It was a great experience after traveling since 3am. Thanks so much Margaret and Kim. I won't forget about you and I hope to see you again when I next travel to Huntsville.
Donna
February 4, 2026
We rented a vehicle to move items from…
We rented a vehicle to move items from MA to NC. First they didn't have the vehicle we reserved and second after we picked up the vehicle and packed it we realized the license plate was expired. We were driving down leaving after the movers came. We had to pivot buy plane tickets to be there in time for the movers. Not only did this location mess up by renting a vehicle with expired plates they did nothing NOTHING to compensate for the trouble they caused. We did not even get a refund for the gas we put in and never used. HORRIBLE experience. I will never do business with National ever again.
Regine Martin
February 4, 2026
Theft of CC info
I would report on this recent rental and the lack of response from National over the theft of my credit card number at the LAS airport agency.To summarize I used my credit card to rent the car and at the agency on Dec 9, 2025, where I handed it to the gate agent at the exit. I use this card exclusively for car rentals as it has the CDW insurance included and this rental in LAS was the only one for 6 months.One week after the start of the rental, someone started posting purchases through Facebook. My bank highlighted this and, since I did not make these purchases, my card was cancelled on December 18th. This created a serious issue as I had another National rental planned for Dec 20 and I had no available credit card with insurance coverage.When returning the car in Las Vegas I brought this to the attention of the agent at the Returns (Kevin). Kevin told us that someone would contact us as National takes this seriously. Well, I guess not that seriously as I have heard nothing.I phoned National in January and was given a file number and was told the area manager would contact me.Nothing. Followed up in writing to the email the phone agent gave.Crickets. Clearly National hopes I will drop this and that they condone credit card theft by their employees.
Peter
January 11, 2026
Wendy and the team at National BAQ were…
Wendy and the team at National BAQ were excellent and went above and beyond to help us out. We had sixteen bags and they went and got a cart and helped us to load into the cab (which they also arranged for us!)
Lou Roy
January 10, 2026
They have never disappointed
They have never disappointed Very good customer service Great choice of cars especially with Emerald Club membership you get to pick and choose the car/truck A special thanks to Gloria very friendly guided us quickly and Paul upon the return of the car made sure that we had a great rental experience ( FLL airport )Amazing team great experience as always
Beatriz Porras
December 29, 2025
Fast, affordable and great customer service
We had arrived in Cancun and had a reservation with Budget that they said the couldn’t find. Immediately we wentto National. Customer services was the best, good prices and super fast. We will come back with National. Berenice was the best. Thanks National.
Christina Yim
December 20, 2025
Super slow pick up
Super slow pick up. Waited for ages. One person servicing a line of 5 families. We had kids who were restless from the flight and then we had to wait in a car park for 40 minutes.
stephen turner
November 21, 2025
A pleasure
What a pleasure it is to deal with Enterprises’ Emerald Club (National in the USA) in Orlando after the nightmares I have had with other rental companies – in particular the German one that sounds like number six. I won’t use their name, but unlike National they set out to extract as much extra money from you as possible. Their unscrupulous agents must be on commission. They say you have been “upgraded” and then charge for it without your knowledge. They add completely unjustified fuel charges (despite receipts proving otherwise) and extortionist “smoking charges” – more than the original rental charge – even though my wife and I don’t smoke. Then, when challenged, argue about it endlessly. By comparison, renting from National's Emerald club was a dream. The cheapest on the market for our grade of car, a seamless collection and return system and no nasty surprises on the bill later. We particularly liked the option to chose the car you preferred from the selection in the car park Well done Emerald Club.
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