mytyres.co.uk Reviews
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2.2 / 5
Average user rating
16286
Total reviews
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mytyres.co.uk Reviews
Read real experiences from customers of mytyres.co.uk.
Brands may not incentivize or pay to hide reviews.
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j jay
March 27, 2026
They always seem to mislead you on the…
They always seem to mislead you on the delivery date. Intentionally i assume, as else where can provide same products a lot faster.
Rad Moleda
March 26, 2026
Avoid that company like fire
Avoid that company like fire. No customer service. No updates. No word of explanation on my order delays. And then you're confronted with a stupid AI assistant to solve anything. Appaling!!!! Order made on 28/02, still nothing on 26/03. Never ever have I been treated this way by any company before
Drew.H
March 25, 2026
I've use them in the past, should have learnt
I've use them in the past, had problems in the past, such as being invoices twice and selling the 2nd invoice to a debt collector when I refused to pay. But they are still usually the cheapest and I'm cheap. No delivery dates are ever given. Delivery takes an awful long time.However, this time i have a car sat with old tyres that need replacing. I really need this car running, due to van needing work. Only update I received is that their hub had the tyres now. But this morning, the order was cancelled. Reason was " for other reasons". Last time I use this shoddy company. You get better service from Temu.
Martin Jones
March 24, 2026
Ordered 1 tyre, it has arrived(Eventually)
Ordered 1 tyre, it has eventually arrived, no complaints with the tyre. The order was very slow, they cancelled it once and issued a new order number. It has come from Germany. It wasn't the cheapest place I could get the tyre, but I thought, my tyres was a UK company similar to Black Circles. Probably wouldn't use again.
Douglas Dods
March 24, 2026
AI customer service agents
If you want to contact them, forget it. They will not allow you to speak to a human, instead it's an AI system. A webchat function gives you hope that someone will contact you in "five minutes". I've been waiting over 3 months now, the longest 5 minutes in history. Go somewhere else. I've used them before but never again following an error with the order. They sent 8 tyres instead of 4.
buctootim
March 24, 2026
The price was decent but service…
The price was decent but service terrible. Promised delivery was 2-4 working days, it took 12 days for the tyres to turn up. Only two were correct, the other two not the right brand or size. Impossible to contact them. Telephone takes you to a bot that doesnt work. Emails they don't respond to.
Benjamen Dean
March 24, 2026
My Tyres cannot be contacted
My Tyres cannot be contacted via email or the AI assistant on the call in number. Payment taken by my tyres for 6 tyres but nothing received.
Kit Knowles
March 23, 2026
Poor communication, major delays
First they state you must have paid to secure your tyres, then they made clear that the money will come out later on even though card details were entered into the website. The 5-8 days delivery seems to be extended by the delay in taking payment. From the point of order I had to cancel 12 days (9 working days) later as I was going away on a road trip. Can't call, just an AI chat bot. They have limited online chat only, which you have to fight to get to a human. They did not get back to my emails or chasers. The only thing they did promptly was cancel my order. They must be used to doing that.
Oliver G. Parker
March 19, 2026
Absymal
Ordered four tyres on 12th March, after MUCH chasing they say they will be delivered on 1st April, despite claiming on their website that "The normal delivery time for an existing order is 5 to 8 working days. Over 90% of our orders are delivered within 5 working days." Customer service is an AI on the end of a telephone and a chatbot on their website, neither of which give any access to a human operator. Utterly abysmal.
Stan Hicklin
March 19, 2026
do not use
ordered a tyre online, they said the tyre was in stock and would be shipped within 2 days. 3 days later heard nothing. after 7 days they tell be the order has been processed, Day 10 they say that the order has been sent to the warehouse. later that day i get a email saying that it has been cancelled.When contacting the company you meet the AI bot which may be great at taking orders but doesn't know how to process a refund, no human advisors are available.
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