musiciansfriend.com Reviews
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4.1 / 5
Average user rating
935
Total reviews
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musiciansfriend.com Reviews
Read real experiences from customers of musiciansfriend.com.
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Richard
March 15, 2026
This score was earned.
The world doesn't need to know why I feel discourage to make Musicians Friend my first choice for buying guitars. I will still purchase from here, they just won't be my first place to check.
Melissa
March 12, 2026
I'm pretty suprised at how bad…
I'm pretty suprised at how bad Musicians Friend and it's co-company guitar center have fallen from grace. This used to be where you went to get the gear you needed and trust the source. Putting a studio together in the late 90s early 2000 wouldn't have been possible without these companies and their knowledgeable staff.This my friends is not the same trusted expertise we once knew.I ordered a gretsch guitar from Guitar Center end of February. It arrived quickly but to my supeise it was definitely not a new in box Gretsch. In fact it was in a make shift box that at least the top half was clearly labeled Yamaha. To my suprise this guitar had a very visible Crack in the neck. You couldn't miss this sad sight. I paid the new price not the floor model price. I call them up and the best they can help is for me to go to the closet store to return it. Just makes the whole process easier on them, you know. Wouldn't want anyone to check into why a cracked necked used floor model guitar shipped in a weird hodgepodge box was sent to a customer who just paid $700ish for a new guitar.I return it at the store in webster. Shoot out to the staff at the Webster store in Texas. Solid staff. Had my return processed and on my way. Now I'm on the hunt for my guitar again and Musicians Friend says they have one, new, in stock, ready to ship today!Man, I wish i would have read some reviews instead of trusting this once trusted company. I talk to a sales person who totally lied in my face. I told him I wanted to verify if they had a new Gretsch, in stock ready to ship. Explained what just went down with their other company and he assures me that yes they do have it, yes in stock, new, ready to ship he'll even help me get it ordered. Emailed me the secure payment process, took my 800 bucks with a flat out dumb lie after another. Like why?I'm thinking all is well and decided to check on the shipping since it's been 3 days since. What? No shipping info? Guitar is back ordered? Live chat please. Live chat lies like a dog too. Oh we do have one; it is new; it's coming from our store in Ohio; let me call then now they are just so busy hold on. Ok they have it ready to ship out in the morning 1st thing you'll have it by Friday. Yeah right!Thursday I check still expecting my guitar and nope no shipping info at all. Like what? I forgot to mention that last guy gave me a free shipping upgrade guaranteed for Friday. LolOk back to live chat, this guy is straight up rude. Looks it up and proceeds to pull the same excat lines from yesterday's live chat dude. Verbatim. I said this is what I was told yesterday. You're just telling me the same lines. Its in Ohio they will ship first thing in the morning just got off the phone with them. Then tells me I can call Ohio myself. No thank you, I've had enough lies for the day.Come Saturday no guitar no shipping or tracking back to live chat. This time I get some honesty. This time I'm chatting with a lady who informed me that I was getting a floor model from Ohio. Im like excuse me? That can't be. I definitely checked and double checked and paid for a new in box ready to ship guitar. She said she was sorry and not alot she could do but help cancel it. And thats what I did.Luckily, after all that ridiculous circus, I found one on reverb from a local seller that arrived Sunday. If you made it this far, the morel of the story is don't even think about doing business with this fallen flat company.
Hendrix
March 12, 2026
Spam emails twic a day
Spam emails twic a day, Very annoying !
Ian Bevan
March 9, 2026
I was told I was receiving a brand new…
I was told I was receiving a brand new bass from the factory. I'm not sure how pick marks are all over the pick guard on both sides of the strings. There is also belt damage. I don't play with a pick. The bass was made to look like it was new but I paid for a new bass and got a used one. I was planning on buying other instruments through you guys but I think i'm going to go with sweetwater next time.
Sjp Beats
March 6, 2026
The rep was great he turned my bad…
The rep was great he turned my bad experience with the previous order into great experience with this order! Im so glad he was able to help me out. Thats great customer service and I really appreciate it.
Gregory Turner
March 4, 2026
Update of Used Carvin PB300 combo amp
Update of my Feb 23rd review. As of then Musicians Friend has addressed and compensated me for damage due to shipping. I am very appreciative for they're quick response and will continue to give them my business. Thanks to all.
don goddard
February 27, 2026
Fast shipping and great strings
Fast shipping and great strings
Darrell Shannon
February 24, 2026
Order has 2, only one in box
Order has 2, only one in box
Carlos Asido
February 24, 2026
My orders on 02/13/26 still not…
My orders on 02/13/26 still not arriving very bad experience
Richard Boyce
February 23, 2026
professional and responded to my concerns
Ms. Hope is very professional and responded to my concerns. I thank her very much for her patience and kindness.Regards,Richard Boyce
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