musicdirect.com Reviews
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Join 42+ users reviewing Music Direct. Read verified ratings and real customer experiences on musicdirect.com before you order.
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3.0 / 5
Average user rating
42
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for musicdirect.com.
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musicdirect.com Reviews
Read real experiences from customers of musicdirect.com.
Brands may not incentivize or pay to hide reviews.
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Umesh
December 30, 2025
Unacceptable International Ordering Experience
INTERNATIONAL CUSTOMERS - DO NOT PURCHASE ANYTHING FROM MUSIC DIRECT! DISAPPOINTING EXPERIENCE!My experience with Music Direct has been extremely disappointing and unacceptable.If Music Direct does not allow international customers to purchase certain products due to distribution restrictions, then their system should never allow those orders to be placed in the first place. My order was accepted, processed, and fully paid for—only to be canceled afterward. That is a failure of their ordering system, not the customer.What makes this worse is the potential financial loss caused by currency exchange rate differences when refunds are issued. This means I may actually lose money due to an error entirely on Music Direct’s end. Canceling paid international orders after checkout is not just inconvenient—it’s unfair.If Music Direct and MoFi Electronics have strict, non-negotiable policies:They must be clearly disclosed before purchase, andTheir website should automatically block international orders at checkout, not after payment is taken.Allowing international customers to complete purchases and then canceling them later is misleading and reflects very poorly on Music Direct’s customer experience, transparency, and technical competence.I expected far better from a company with this reputation. Until their ordering system and policies are fixed, I would strongly caution international customers against ordering from Music Direct.
Michael Loghan
August 29, 2025
Brilliant service
Brilliant service. Bought a Yamaha mixer unfortunately it developed a fault in a few days. Returned to the shop and they immediately ordered a replacement, was here in 2 days Brilliant Excellent friendly service and competitive pricing
David Laskowski
July 21, 2025
Love MD
I've ordered equipment and records and called them for help and all I can say is they are the absolute best. Never had anything less than a five-star experience.
Joe Edwards
October 1, 2024
Atrocious company
Atrocious company , don't waste your money with them., ordered a vinyl album on the 8/09/24 , they took the money and ignored all emails asking for updates . Ive started a chargeback via bank against them and warn others not to order from them.I'd give them -5 stars if I could.
Courtney
September 6, 2024
Shorted me half my order
Shorted me half my order, waited a week for the other half. No response to email. Draw your own conclusions.
Sir Lotputt
December 7, 2023
MUSIC DIRECT IS THE REAL DEAL
Jon Shulman is not only a credit to his company, he's a model for competent, knowledgeable, and caring customer service. Made sure that changes to my order were made before it shipped. Also took the time to make sure that multiple payments were properly entered into the system. Jon patiently answered my many audio questions and helped me with several purchases that I wasn't 100% sure of. If Mr. Shulman is representative of the folks at Music Direct, then it must be the best audio solutions business in the US. Thank you.
Karen Phillips
July 6, 2023
I was recently in contact with this…
I was recently in contact with this company. They arranged collection of our keyboard which was conducted in such an efficient way by two of there staff who were such great guys, very careful, considerate , helpful and professional.So refreshing to see. Thank you 😊
brodricj
June 22, 2023
Don't rely on their reviews
I posted a 2/5 review on a product I bought recently from Music Direct and they didn't publish it on their website. It seems they only publish positive reviews. So what's the point of having a customer feedback system where they filter out negative reviews?
George Mazzola
May 5, 2023
Bad return policy
Ordered Elvis Presley Golden Records 2lp 45 rpm. Received unplayable scratched records. Assuming this was a used item. Payed for new. Customer service refused to do anything about it when I called.
Lawrence Ward
April 16, 2023
Very pleased with organ supplied
A friend suggested that I contact Music Direct as I wished to buy a pre-used but good classical organ. Peter Braid recommended one that was in stock, a Viscount 232, and also arranged for several recordings to be made for me. This was very good service and as a result I was pleased to place an order for the instrument which last Wednesday was delivered expertly to my home. Music Direct is guaranteeing the organ for six months.I am very satisfied with the instrument. A few technical questions that arose were responded to eventually by Peter.I do think that the Company may be under-resourced though in terms of staff: it can be difficult to contact people. I note that not only is my instrument still advertised on their website, which apparently is out of date, but also that my account shows that I have placed no orders! Really!!Even so, I am very glad that I made this purchase from Music Direct.
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