msi.com Reviews
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1.5 / 5
Average user rating
754
Total reviews
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msi.com Reviews
Read real experiences from customers of msi.com.
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Samir Gupta
March 26, 2026
It's the worst company
It's the worst company. Their customer service is terrible. Their products are garbage.
Vladimír Hudec
March 16, 2026
Msi is total scam
Msi is total scam. I bought 3200€ laptop MSI Vector. It has significant screen bleeding in every corner visible during day light. The customes support said that this is absolutelly normal. Buy Asus instead. They are serious. Msi is worst notebook brand ever.
Séamus Leavy
March 4, 2026
NO CUSTOMER SERVICE AND OVERHEATING ISSUES
I was given a MSI Raider GE68HX with a RTX 4090 in it because MSI lost my previous generation Raider when I had sent it in for RMA support (BIOS issue). The new Raider seemed great, till it started overheating. It's hard to find a Raider GE68HX with a 4090 in it specifically because the chassis will overheat. I have done everything I can, limited CPU and GPU power, max fans, laptop cooling pad/stand, etc. It still overheats. MSI refuses to do anything about it, they essentially stole my good working laptop, replaced it with an "upgrade" that overheats playing the Sims when it should run Cyberpunk perfectly fine. I used to love MSI, their laptops can work great, mine does not. This review is primarily about their customer support. Good luck if you spend your money with them, I will no longer be patronizing MSI.I maintain that is is not just a service related issue as MSI is the one who made a product that cannot cool itself sufficiently. Therefore the product is also the issue. Do not get a raider with anything above a 4080 in it. I recommend staying away from MSI entirely until they get both their customer service and cooling issues under control.
Lenito Ribeiro
February 26, 2026
My second MSI laptop
I purchased my first MSI laptop, a GT60, nearly eight years ago. Despite outdated driver support, it was a reliable machine that I used until last year, when I donated it and upgraded to the Katana A15 B8V — trusting that MSI had only gotten better.Unfortunately, the opposite is true.I'm a civil engineer and senior data engineer. I use this laptop exclusively for professional work — no gaming. Yet the experience has been unacceptable: near-daily disruptive updates, frequent Explorer crashes, recurring driver problems, and a keyboard backlight failure that took almost two weeks to resolve. I'm an advanced user and I shouldn't have to fight my own machine this often.I deeply regret this purchase. I no longer recommend MSI to anyone, and if returns were possible, I would not think twice.You had a loyal customer for almost a decade. This experience has ended that.
BVz
February 22, 2026
MSI has NO customer service
purchased a mother exactly 1yr ago with a 2yr warranty, it just died. went to their website and their 'registration', 'RMA', 'Survey', 'Chat' buttons do not work but all their 'sales' buttons work great. they need a 'class-action' lawsuit.
Robert Jones
February 18, 2026
I should have read these reviews before…
I should have read these reviews before purchasing my MSI computer. Within 2 months of purchase I had to upgrade my BIOS and got ZERO assistance or explanation from tech support. Now at a little over a year with my MSI PC, I have to upgrade my BIOS again. I have never had a computer where I had to do anything with the BIOS. And where is tech support with anything other than a "I'm smart and you're dumb" attitude. Never again....
Phill M
February 15, 2026
Horrendous laptops
I had an old I7 HP spectre but it wasn't good enough for photo editing, so I upgraded to an I9 MSI laptop 2 months ago. I have never been so dissapointed with a laptop in my life. It is slow, and clumsy. Even playing you tube videos is jerky. The solution apparantly is to SLOW down the computer to play them?!?!? Eh! But sometimes that doesn't work either. It is no good for photo editing, takes too long. Windows updates take forever, and updating the MSI software is an arduous process. You can't even update intel's software to the latest level, which prevents you from playing some games, until MSI has allowed it. I treid playing COD warzone and it failed amssively, this is an I9 32GB laptop.....surely that should be OK. Anyway, it will be the last MSI I buy, I advise to look elsewhere.
OurFreeSociety
February 13, 2026
Terrible customer service
Terrible customer service. They never answer the phone, don't return messages, and their live chat has disappeared.I had pre-sales questions.I finally emailed, was told they have nothing to do with that department and just ignored me when I asked if they were going to file a complaint. When I tried to pay for their video card, they declined my payment twice even with my bank asking for a PIN that I entered in twice.Then they said I must have done something wrong (no I didn't) or their fraud picked something up and I should try to use evil Pay Pal. I said I'm NOT using them. I use credit cards.I explained I was in Mexico and my address and everything is in the US, but that shouldn't matter, I purchase online alot and have for decades.I asked if they were going to push through the sale or relax their fraud for my purchase and they ignored me.I wasted days of my life with this company AND I have their MB which I purchased around 1 1/2 years ago. After reading other reviews, I'm wondering if my computer issues aren't because of Windows, but because of them.My website coder chose this MB, I didn't even know who they were before buying it.
Pao Green
February 13, 2026
Outraged with MSI's "fake" HDMI 2.1 specifications
I am writing this to highlight a very frustrating marketing tactic used by MSI regarding the Pulse GL66 (11UGKV). While the official specifications list an HDMI 2.1 port, the reality is far from what a consumer expects from this standard.The HDMI port on this machine is a perfect example of "name-only" rebranding. Although it is labeled as 2.1, it lacks the most critical features of the actual standard:No VRR/G-Sync Support: It does not support Variable Refresh Rate, making it impossible to use G-Sync on external monitors through HDMI.Limited Bandwidth: The port is capped at 18Gbps, which is exactly the specification of the old HDMI 2.0.Misleading Marketing: MSI chose to use the HDMI 2.1 label by only supporting minor features (like ALLM), while omitting the high-bandwidth and sync features that gamers and power users actually need.It is disappointing to see a reputable brand use legal loopholes to rebadge old technology as new. Even though this model is no longer the latest on the market, this experience has seriously damaged my trust in how MSI reports its hardware specs.Consumers deserve transparency, not technicalities used to hide outdated ports.Model: MSI Pulse GL66 11UGKV Issue: HDMI 2.1 Labeling without VRR/G-Sync or full bandwidth.
Cody Baker
February 12, 2026
Incredible Performance and Colors – Perfect for High-End Gaming
I upgraded to the MAG 271QP QD-OLED because I wanted a display that could actually keep up with my RTX 5080. The difference between this and a standard IPS or VA panel is night and day. The contrast is perfect for horror games where shadows and lighting are everything. Motion clarity is the best I've ever seen—it’s perfect for competitive shooters and fast-paced action. If you're looking for a top-tier 1440p monitor that delivers both beauty and speed, this is the one to get.
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