mountainwarehouse.com Reviews
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Join 15,257+ users reviewing Mountain Warehouse. Read verified ratings and real customer experiences on mountainwarehouse.com before you order.
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4.0 / 5
Average user rating
15257
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mountainwarehouse.com.
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mountainwarehouse.com Reviews
Read real experiences from customers of mountainwarehouse.com.
Brands may not incentivize or pay to hide reviews.
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Kai
April 1, 2026
Advisor being very helpful
Advisor being very helpful. I couldn't apply the discount code online so the advisor apply the discount for me after I made my purchase. Highly recommend.
Catalin Stan
April 1, 2026
I a very happy with the overall…
I a very happy with the overall experience.You have good quality products.
Sadia N
March 31, 2026
Great Customer Care
Abbie assisted me with a return as the system believed it was over 60 days. Thankful for a prompt service and assistance.
customer
March 30, 2026
Many thanks to Nicole
Many thanks to Nicole, manager at Pontarddulais Road Retail Park in Fforestfach, Swansea, for going the extra mile for me on Saturday. On the way to my mum’s and rushing to find her a last-minute birthday gift, I tried my luck at Mountain Warehouse. Nicole not only sorted a great gift for me but wrapped it for me then and then to save me doing it at my mum’s! All that with a genuine smile and a great sense of humour. Taking good old-fashioned Welsh customer service to the next level!
Jessie
March 30, 2026
I came into the Sligo MW store today
I came into the Sligo MW store today. I was greeted by a very lovely lady called Naomi. (Very much a credit to your store) Naomi’s customer service, product knowledge, along with the transaction of payment was absolutely outstanding. It’s very good to feel I can come in to store again for advice / help knowing it’ll be given. Fantastic!
Vinodh Raghavan
March 30, 2026
Always trustable
I have been shopping with mountain warehouse for the last eight years. Their products are great, economical, lasts long and with great customer service. Have never thought of switching to another brand for my winter gears
Joanne Lewis
March 28, 2026
Amazing service from Fiona at Mountain…
Amazing service from Fiona at Mountain Warehouse Fort William. She went above and beyond for me today. What went from a negative experiance with a pair of faulty walking boots became the most positive experiance. Its not all about the sale she genuinely wanted me to feel good about Mountain Warehouse. Very grateful to her.
Lesley
March 28, 2026
Outstanding Customer service team
The Customer service team on live chat were super helpful and quick. Thank you so much for going above and beyond to solve my problem!
Christine
March 28, 2026
I visited Selly Oak store today
I visited Selly Oak store today. I need to wear my own bespoke insoles in shoes so when trying the shoes on i took the shoe insoles out and put my own in to see if I had the right size shoe. I was told by an assistant that I was not aloud to do this. So unfortunately I ended up not trying any more on and leaving.
Kristin Baker
March 28, 2026
Best customer service!…
I needed to do a return due to measurements I felt weren't accurate and was helped by Adam. He was exceptional at helping me not loose my mind about the return shipping. He gave such great customer service and helped me through everything. I will buy from Mountain Warehouse again simply because of how the situation was handled. A+ customer service!
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