moonpod.co Reviews
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Join 416+ users reviewing Moonpod. Read verified ratings and real customer experiences on moonpod.co before you order.
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2.6 / 5
Average user rating
416
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for moonpod.co.
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moonpod.co Reviews
Read real experiences from customers of moonpod.co.
Brands may not incentivize or pay to hide reviews.
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Rashmita Ramji
February 22, 2026
Awful product
Awful product - wouldn't recommend to purchase!Have complained many times - the wheel just comes off after use on 1 floor of the house!they keep telling me to purchase other parts! how can a wheel of the machine fall off!.Awful customer services, the clips that hold the extension broke and so did send me a replacement - the WHOLE thing is pure plastic and afraid to pull it apart for use on stairs as breaks easily.
Kelly Lennon
January 6, 2026
Do not waste your money on this vacuum
Do not waste your money on this vacuum. Hadn't had ours long before it started to drop the contents of what had just been hoovered, back out onto the floor once the vacuum had been turned off. Tried to get around this by pressing it onto the highest mode to increase the suction prior to turning it off to ensure that the pipe was clear, to no effect. I also emptied the canister every time the vacuum was used. At just over a year and out of warranty, all of a sudden, the E3 code came on and the vacuum stopped working. The suction pipe had split completely at the bottom rendering it a lost cause. I binned it and bought a Gtech AirRam 3 and have never looked back.
lisa schafer
December 7, 2025
Terrible Customer Service
Moonpod shipped part of our order to the incorrect address and part of our order to our correct address. Attempts to communicate with their customer service team are maddening. This is an expensive product and we will not be a repeat customer based on shoddy customer service. We haven't even received our full product yet. Purchase comfort items from anywhere other than Moonpod.
Shelley
November 21, 2025
I bought this after reading a review in…
I bought this after reading a review in a magazine. I think they were using a different cleaner! It clogs far too easily and fills up very quickly, every time I use it I have to empty it and it clogs at least every alternate time I use it. The suction is pitiful unless you turn the power up and then it’s mediocre and the battery runs down really quickly. It’s impossible to do my whole 3 bed house on one charge. I wish I had never bought it.
Richard Harris
September 24, 2025
Very poor suction used on carpets just clogs up and is not easy to empty
No suction just clogs up when used on carpets difficult to change tools
Fay Cawley
July 1, 2025
Choose a different product - poor customer service
This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take returns with reasonable information. Requires photos of packing and product to prove that they did not send what they promised??? No phone contact.
fraser.hotmail.com
June 14, 2025
Absolute rubbish
Absolute rubbish. The battery has been an issue from day one. Does not last long and now, after 12 months, it won't charge at all. The overall quality of the product is something you'd expect of a product worth around the $79.00 mark. What a waste of money.
John Beard
June 3, 2025
You’re customer service is non…
You’re customer service is non existent, I reported that the battery dose not live up to the product stat and if the power head is not been used and I try and use the accessory nozzles there is no power whatsoever. The battery life is about half the advertised time and that is with the machine turned on and left to sit.
Nicky Jones
May 14, 2025
Useless vaccum powerless
This vaccum is a cheap & powerless. A hairdryer has more power . Poor suction , poor quality vaccum , the canister to empty is extremely difficult the roller brush has very small bristles so is ineffective. I contacted the company, sent videos of my complaints , 13 emails later and I contacted fair trading to assist in getting money back .
Silvia Rebelo
April 28, 2025
I loved the bundle moon pod
I loved the bundle moon pod, beyond the amazing comfort, resting and relaxing and I like so much the attention that the supporter RON gave to me. They are very professional and easygoing, and I couldn’t find better choice in the market. Thank you so much to Moon pod to give all assistance and I’m so happy with my purchase. ❤️
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