modainpelle.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 2,118+ users reviewing Moda in Pelle. Read verified ratings and real customer experiences on modainpelle.com before you order.
Related articles
3.0 / 5
Average user rating
2118
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for modainpelle.com.
Brands may not incentivize or pay to hide reviews.
modainpelle.com Reviews
Read real experiences from customers of modainpelle.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
TH
April 11, 2026
Shocking customer service
Very poor customer service. Sent faulty boots back ages ago and still waiting for a refund. Sent 3 emails and no response, called and no response shocking service.
Joanna Vinall
April 10, 2026
Lovely shoes but terrible customer…
Lovely shoes but terrible customer service. I had to spend £20 returning some shoes and a month later I'm still waiting fora £200+ refund. I will never buy from them again.
Tonia Munns
April 9, 2026
I will NEVER order from this company again!!
I ordered a pair of boots from this company on Friday 3rd April. I paid for next working day delivery but appreciated that it was the Easter weekend so I didn't expect them to arrive until Tuesday. I checked the Evri tracking which suggested that they hadn't been collected. I called Moda in Pella and was assured that I would receive them yesterday (Wednesday). I tried calling them today after 10:00 am to be informed that their lines are closed but are open from 9:00 am to 5:00pm Monday to Friday. I am away from home and gave my daughter's home as the delivery address, chances are at this rate, she might have to post them to me if they ever arrive! Evri are showing that they aren't even out for delivery yet (Thursday 9th April). What a complete swindle.
Louise Craven
April 7, 2026
Returns process is outdated
Products are great however the returns system is painful! Returned an item on the 13th of March. Returns are at the customers expense with completion of a manual form and no postage labels provided. My return was received by the company on the 18th of March. Three weeks later I haven't even received an email to acknowledge receipt of the item. Tried to call but when you ring the the customers services number there is an automated response saying the company are not receiving calls at the moment. The live chat facility has also been removed from the website. I will not buy from this company again with this outdated and unfair returns process. Moda in Pelle you really do need to get with the times and sort your returns process out.
Mandy East
April 1, 2026
Rubbish customer service
After ordering 2 pairs of trainers, trying them on and finding they were too small I decided to send them back. It cost me over £11 for the return postage and I've had to wait 'up to 10 working days' for them to be 'processed'. But according to their Customer service rep it can be before then. I am at day 9 and still no email or refund. I think in this day and age 10 working days (2 weeks) is unacceptable
Fi
April 1, 2026
I returned the faulty boots on the 25th…
I returned the faulty boots on the 25th Feb and they were delivered to Moda on the 3rd March by EVRI, order no 1992461. The right boot insole was lumpy and the side of the zipper is poorly finished with cut threads. On 18th March I emailed again as I'd not received a refund I attached photos of the tracking receipt. Their reply was 'return has not yet been updated as received in our system. To help us resolve this as quickly as possible, please check your postage receipt for tracking information and use it to monitor the progress of your parcel.' As I stated I had already sent the receipt so I included it again plus EVRI tracking evidence of delivery to Moda on 3rd. Moda again denied receipt of the boots but agreed to process my return refund and put me in a queue stating it could be 10days. I had to email again on 30th March and was eventually refunded on 31st. An appalling process and dismissal by lying that EVRI had not returned the Boots. Beware if you may need to return anything to Moda. I see alot of other people have made similar complaints. Sadly I reordered the replacement boots as I liked the style (before the refund debacle) but wore them once and the sole is so hard and uncomfortable I doubt I'll use them.
Sharon
March 30, 2026
Inefficient …
The despatched process was slow and refund worse. Even after chasing, a tracked returned item, confirmed as received on 7th March didn’t get credited to my bank account until 30th March. Unacceptable and fortunately not the usual with online retailers in my experience. Enough to put me off purchasing from Moda in Pelle again.
Mrs Ann Harrison
March 30, 2026
Faulty Trainer's sent.
Faulty Trainer's sent.Returned at my cost as code they sent me didn't work!RUDE CUSTOMER SERVICEOVER TALKS ON CONVERSATION STILL WAITING FOR REFUND ( OVER 3 WEEK'S ) FROM ORDER DATE! NEVER AGAIN.Still ongoingREALLY? Contact you? What do you think I have been doing....DON'T ACT LIKE THIS COMPANY IS INTERESTED IN THE CUSTOMER. TAD LATE FOR THAT... RE-TRAIN STAFF ON THE PHONE'S
Carole
March 27, 2026
Ticket Number 287319 Order WEB1997789…
Ticket Number 287319 Order WEB1997789 of 24/02/2026 Moda In Pelle Mayley Black Leather Size: UK 4 / EU 37Following email exchange with Nicole, these faulty sandals were returned on 6th March and delivered to Moda by Evri on 11th March. All of the associated documents and photos of the fault have been emailed to Moda. It is now 3 weeks since the return and Moda have still not refunded my Paypal account. In effect, I have been out of pocket since the order was placed as these were a faulty product. A similar situation arose in March last year and I ended up having to go to Paypal to get my money back. I don't want to have to do this again.Moda shoes are of good quality but if there is any issues and you need to send items back, the returns process is atrocious.My chasing email even though sent as a reply from the original email chain has been acknowledged with a new ticket number 290847Update:Response received from Beatriz and refund received.
RKC
March 27, 2026
Refund Policy Needs Updating
I spend lots of money and most of my shoes, trainers, sandals and boots are from Moda In Pelle. I bought my last purchase online and they were taken back to Sheffield as they were too big. The refund still hasn't arrived, I was told 10 working days, but they don't understand the concept, and they don't keep you up to date, when they are received back. Only company that works in this way! You can buy from most retailers and the refunds are smooth and keep you informed. It would put me off purchasing in the future.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).