mintmobile.com Reviews
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Join 15,208+ users reviewing Mint Mobile. Read verified ratings and real customer experiences on mintmobile.com before you order.
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3.1 / 5
Average user rating
15208
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mintmobile.com.
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mintmobile.com Reviews
Read real experiences from customers of mintmobile.com.
Brands may not incentivize or pay to hide reviews.
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S Gaming
March 28, 2026
I would leave zero star if I could
I would leave one star if I could. Trust me I tried to like this store. I was skeptical. I waited and researched for at least 45 days. I thought I knew what I was getting into. I was sadly mistaken. I purchased a new phone and a 12 month plan for mint mobile three days ago. Phone arrived as planned. I activated the plan as soon as the phone arrived. Only thing is I was unable to send text since I’ve been able to activate the plan. I spent no less than 2 1/2 hours on the phone with tech-support and received no help. Ultimately they told me I should wait because I said a tower was down in my area and they would let the engineers know that they needed to resolve my issue. I flat out told them I was skeptical this was going to resolve the issue, but I had no other choice but to trust them. I waited four hours. Still unable to send any text. I called back into support spent 45 minutes on the phone with them. They were unable to even send emails to any account that I gave them in order to erase my eSIM and try to further troubleshoot still I am eight hours into owning this new service and new phone and I’m so disappointed. It is by far the worst first experience anybody could have with any product. To top it all off they rushed me off the phone as because service was closing at 10 o’clock Eastern time. So here I am at 10:41 riding a negative review because it’s the least I can do to make sure mobile, knows how disappointed I am in the false advertisement in the product in services that they owe offer are below sub standards simply not worth saving any a dollar amount for the frustration that mint mobile put you Through. I’m going to continue to try to troubleshoot with them or try to get a refund, but nothing will get back the time that I have invested wasting resolving what should be a simple issue in 2026
Name Withheld
March 28, 2026
Horrible Company
Horrible Company. Terrible Experience. They had me delete the eSIM that came with the phone and then wanted me to provide a credit card number for them to issue me a new one. Hard "NO!" I was new to iPhones and couldn't follow their instructions to delete things on the phone. For the last month, I've been arguing with them over getting a refund. Within 2 days of returning their phone, I bought a TracFone. The cost was lower (for the same phone) and the experience has been much better!
Samantha
March 27, 2026
I love how I can pay for 3+ months and…
I love how I can pay for 3+ months and it's not super expensive... Buuut I HATE how my phone barely works and NOTHING on the Internet will work without being connected to WiFi! 😕
sreekar srichurnam
March 27, 2026
Buyer warning
Buyer warning: 25 days of runaround, no delivery, no escalation, no accountability Please don’t order phones on the Mint Mobile website. Based on my experience, you may never get your device. My review is just a drop in the ocean, but I’m sharing it to help others avoid the same mess. What I went through horrible mess. Order placed: 25 days ago Status: Not delivered. Stuck between Mint Mobile and FedEx. Time spent: Calling Mint Mobile daily for 20 days with no resolution. What happened I ordered a phone from Mint Mobile. The shipping label had an address issue. I contacted Mint to fix it; they told me to reach out to FedEx . FedEx said what any carrier says: only the shipper (Mint) can change the address or authorize a return. I relayed this to Mint—for 20 days. Nothing. FedEx now says the package can’t be delivered or returned until Mint Mobile calls them and provides Mint’s shipping account details. Mint’s agents repeatedly said they don’t have the account number or don’t know how to give FedEx what’s needed. Every call felt like starting over: no case ownership, no supervisor, no escalation, no follow‑through. The tone was dismissive and unhelpful. Why this is unacceptable Basic logistics failure: If you can’t coordinate with your own carrier to correct an address, you shouldn’t ship phones. No accountability: FedEx needs the shipper to act. Mint didn’t. Result: my order sits somewhere at fedex —neither delivered nor returned. No escalation path: I was told there’s no one above the frontline who could take action. That’s not customer support; that’s a wall. Time sink: Nearly three weeks of daily calls with zero outcome—no delivery, no refund, no plan. Bottom line Do not order devices from the Mint Mobile website. After 25 days, I have no phone, no refund, and no resolution—just daily calls and dead ends. I’m posting this to warn anyone else before they get caught in the same loop. Those flashy “$15/month” deals and constant promos feel like bait—based on my experience, the low price seems to come with zero accountability when something goes wrong. A cheap plan means nothing if they can’t deliver the phone or fix the shipment.FYI, Warning: Don't be fooled by the "customer support" replies from Mint on these posts. They are a scam. I’ve reached out to them every single day and haven't received any actual assistance.
Will
March 26, 2026
Terrible customer service
Terrible customer service. Beyond the ridiculously stupid AI bot that they try to force you to use- its terrible. It took them a month to port a number from Spectrum because they kept putting in incorrect information. Each new rep had a different story when I called and several told straight up lies. Then they refused to activate my number until I answered some SPAM call that I kept missing. When I called them they said they couldnt do it and that I would just have to answer when they called. Are you freaking kidding me? Its been utter hell.
Jamie Casteel
March 26, 2026
I can see why they have a 3 star…
I can see why they have a 3 star rating. Website is misleading and confusing. Thought I was signing up for a promo that was advertised as 15 a month and I thought I was being charged for 3 months. I was charged the next month the 45 and I called to see what was going on. They said I signed up for premium and it was 44 dollars a month and they could not switch me since it was for new customers only. They then ended up switching me to a 20 dollar month plan for 4 months the 25 after that because I asked to cancel my service. I then asked how I can leave a review to warn others that it’s a little misleading when you sign up and make sure you pay attention really well when signing up because it makes it seem like like you’re picking an option to be billed every 3 months when apparently you’re picking a whole new phone plan that’s ironically the price monthly that you thought you were signing up for for every 3 months. And when I asked where to leave a review they made it extremely difficult to figure out the best way to go about that so they sent me some random 3rd party review website
Randolph Meek
March 26, 2026
Mint Mobile service
I got a phone and a one year unlimited plan! I keep getting that I have not activated my sim card! Even after dozens of calls to correct it; it finally stopped! Even the unlimited plans are slowed down and buffers a lot!
G Rousseau
March 26, 2026
Cell reception not that great in my…
Cell reception not that great in my state. Very frustrating.
Jeanelle
March 26, 2026
I hand never had my iPhone freeze or…
I hand never had my iPhone freeze or lose signal before I joined MM. I am not getting text mags until late sometimes they never came until the day. I use my phone to log in to work and other day my notifications didn’t alert me until next day. This is not good for me!
Paola
March 25, 2026
Just don’t understand how I run off…
Just don’t understand how I run off data since I’m mainly on WiFi
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