milanoo.com Reviews
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3.2 / 5
Average user rating
3382
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for milanoo.com.
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milanoo.com Reviews
Read real experiences from customers of milanoo.com.
Brands may not incentivize or pay to hide reviews.
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LICCIARDI
April 5, 2026
good experience
I had my doubts, but I’d definitely recommend them. Customer service is very responsive, and everything went smoothly—you just have to be a little patient.
Tashua
March 23, 2026
You pay your return it
So I was really contemplating which size I should get and I went off the chart that they offer for the hot pink hentai outfit. Based on my chest size, I should get a large so I got a large and the opening for the mouth is so large that it is at the bottom of my chin and the legs are so long they give me like about a good 8 inches. They won’t return it unless I pay back the shipping and they want me to send it all the way to China, which is going to be the entire cost of the outfit. I had this before I faced this before so if you buy, they’re expected to keep it, you’re not getting a refund.
Malcolm Andrews
March 5, 2026
Scam site
Scam site. Do not loose your money, listen to me. Selling clothes at vastly inflated prices. really disgusting.quality.Try to return goods forget about it, they make it impossible. I have told you do not buy from them they are disgusting,
Lejdi
February 11, 2026
0⭐ SCAM ALERT
0⭐ SCAM ALERT , don't buy from this site. It's all a scam. Everything is intentionally designed to keep your money. I bought an XS coat on this site based on the measurements I saw in their size chart. A few hours later, when I went to check my order, I saw that the measurements in the chart had changed. When I logged in the next day, I saw that the measurements had changed again—three changes in two days. I immediately tried to cancel, but I saw that their site states if you cancel an order within 24 hours, they keep 50% of the money. I immediately contacted PayPal and opened a dispute, and I had screenshots of the tables that were changing. The Milanoo company, instead of admitting their mistake, tried to convince me to accept the order, saying the product was very good. I no longer had any trust in them, and it was clear the product was of low quality. The product that was going to arrive was a different size than what I ordered. And when they were forced to admit that had changed, they justified it by saying the update had been made for improvement purposes. But it seemed clear that the product was different from what I had ordered, and they insisted I buy it, saying it was very good . If I didn't have the screenshots, I would have lost half of my money. They were forced to and gave me a full refund. If I had waited for the product to arrive and then canceled, I would have had to pay for shipping all the way to China. I don't understand how this company keeps scamming people every day. It should be shut down.
custoTrishmer
January 23, 2026
Ordered a jacket but it was too small…
Ordered a jacket but it was too small but could not get a refund because it was a promotional item no refund's apparently !!!!! it is in the small print somewhere ???? But who reads that ????? So now have a jacket that is no good and am out of pocket money I cannot afford to lose just after the expense of Xmas At no time was I offered an exchange
Sylvie Gevaert
January 21, 2026
I ordered a coat which costed 138€
I ordered a coat which costed 138€, it took approximately 3 to 4 weeks to be delivered instead of the announced 10 days. When the item arrived I thought it didn’t look bad but there was something wrong with the sleeve, you couldn’t easily slip the arm into it. I asked for a refund, which I finally got, after being offered the possibility to keep the item and get a compensation of 30 €, I choose to send it back, but it seemed complicated to me and I had to pay +/- 25 € for it.I understand they are trying to make the best out of it but for me it is not enough.I accepted to order this coat for my 13 years old daughter, who was a great fan of its original look, even though I warned her there would be a problem with it, now we have both learned something: don’t buy directly from China unless you are absolutely sure about the seriousness of the store.I absolutely don’t recommend to buy from Milanoo, you can never be sure of what you will get, and besides it’s better to purchase second hand or from local stores.
Jenny
January 12, 2026
Great shoes. Fantastic customer service
Great shoes. Fantastic customer service
Lolette
December 19, 2025
The quality is very poor
The quality is very poor. Do not waste your money, because if you return you will not get your full refund.
Sam
December 12, 2025
My item ordered has not arrived
I ordered a skirt on the 29th November 2025, the site estimated 7-10 days for shipping and it has still not arrived, the only contact I could find was an international phone number on the app which I kept being redirected to. I have only now just found an email address on this website for them, they don't make it easy for you via the app, that's for sure.
Ninnos Suskox
December 2, 2025
I absolutely adore the Lolita blouse
I absolutely adore the Lolita blouse! The cut is beautiful and the lace detailing is lovely. I was also impressed with the packaging; it kept the delicate trim completely safe during transit.
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