midwayusa.com Reviews
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1.9 / 5
Average user rating
543
Total reviews
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midwayusa.com Reviews
Read real experiences from customers of midwayusa.com.
Brands may not incentivize or pay to hide reviews.
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Tu Fu
March 10, 2026
bad over all
keep on timing out, terrible UI, don't bother with the search engine
daniel sylvester
March 5, 2026
MidwayUSA is by far the only company I…
MidwayUSA is by far the only company I will go to for EDC, shooting sports, or anything related to firearms/ Ammo.#1 They ship extremely quickly.As soon as your order is put in, they create the label within 24 hours, and ship the next day or day after.#2 Their customer service representatives are super helpful and easy to work with. Kari and Chris got back to me quickly, provided solutions to a problem that UPS had, and they were very forthcoming about next steps and what can be done.#3 The variety they have in my opinion is the best you can get in the firearms/ Ammo space. Frangible ammo, defense ammo, ammo reloading, firearm parts and accessories, etc.I will be a lifetime customer of theirs and I appreciate their entire team very much.
Jeffrey
February 20, 2026
Awful experience
Awful experience, they claim I placed an order when I simply was browsing, it was never delivered to me and I was charged. I will never deal with these people again
JOS Veeo
February 12, 2026
They now charge shipping insurance …
They now charge shipping insurance unless you uncheck a box . Makes it easy to miss. Seams like a scam...
Edmond Dantes
February 3, 2026
They once were a great company
They once were a great company. Now they are third tier at best. What a fall
Bruce Morris
January 14, 2026
Midway plays a shipping game..
Midway plays a shipping game... will ship for free over a certain amount. ALL free shipments they sit on for days before providing to the shipper. Shippers have gotten smarter showing they are "waiting on the item". The reason I say they are playing a game is because Midway has a state of the art shipping warehouse facility. These items could be picked and shipped immediately and provide real customer value... instead they delay trying to get people to pay increased shipping (premium shipping). Also, NO military discount even though Larry claims to have served in the Airforce. There are other places to buy from and be treated more fairly.
Leah Green
January 14, 2026
This is the most incompetent company I…
This is the most incompetent company I have ever dealt with. Ordered almost $1k firearm from their website to be shipped to my local dealer. They claim they reached out ONCE, but my local dealer never heard from them. I emailed and called Midway MULTIPLE times with no response. They ended up canceling my order. What a bunch of dopes. Do not do business with Midway.
C Rez
January 14, 2026
Midway USA is a company of crooks
DO NOT SPEND YOUR HARD EARNED MONEY HERE!!! I ordered January 2nd and I am one boarder state away from midwayusa (Missouri). Was supposed to be delivered the 9th, no delivery. Changed to the 10th, no delivery. Bounced all the way across my state and now shows no movement and its now the 14th. Contact midwayUSA and they offer NO SOLUTION saying its on me because it left their facility. Really? So quick to take my money but offer no help to get me my order. These guys are crooks, if they are veterans they are a disgrace to veterans and the shooting community. DO NOT BUY, I AM WARNING YOU NOW.
Lonny
January 13, 2026
My order shipped was wrong
My order shipped was wrong, customer service is the worst I've ever dealt with because it doesn't exist! They respond with a BS chat bot with no answers. I'd give a better review to the Biden administration than MidwayUSA!
Daniel Ward
January 4, 2026
The worst customer service ever
I purchased products from MidwayUSA on 12/14/25 and they charged me for additional shipping insurance through a company named Extend and shipped the single package through UPS. I don't recall actually selecting this additional insurance but it appeared on the order details. UPS reported package delivered on 12/18/25 at 7:40pm yet no package was delivered and no proof of delivery photo was provided (unusual)12/19/25 I reported undelivered package to UPS and contacted MidwayUSA via email as well and Midway responded via email telling me to file a claim with ExtendI attempted to file a claim with Extend on 12/19/25 and was denied stating I needed to wait 5 days after delivery date to file12/24/25 I attempted to file a claim and was denied stating I would need to cancel the claim with UPS before they could process the claim. No disclosures about this was provided during the claim process.I finally was able to cancel the UPS claim on 1/2/26 and attempted to file the claim with Extend once again on 1/3/26 only to be told that they require a police report to be filed as they "confirmed" delivery on 12/18/25 and I needed to file a stolen property police report. Filing a stolen property police report is illegal when I know for certain it wasn't stolen yet they insist it is their policy and cannot be waived.MidwayUSA customer service staff yielded no help whatsoever stating I needed to resolve this with Extend. This morning, 1/4/26, I filed a dispute with my credit card company and began writing this complaint. MidwayUSA's neglect and casual avoidance in helping to resolve this issue is unacceptable for any business. ZERO response from upper management including Larry Potterfield and a couple of other executives and ZERO offers to escalate and resolve my concerns are a stark departure from the majority of merchants I work with. Very disappointed as I have been a customer for over 17 years.
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