michaels.com Reviews
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1.9 / 5
Average user rating
1409
Total reviews
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michaels.com Reviews
Read real experiences from customers of michaels.com.
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Roberto
March 23, 2026
Clerk made a special effort to find what I needed. Much appreciated!
Clerk (Anmol) in Langley store made a special effort to find what I needed. Much appreciated!
Jessie
March 23, 2026
I like the selection of craft supplies
I like the selection of craft supplies. The staff are nice and helpful. Great coupons.
LAURA
March 12, 2026
SCAM! Items listed on website are never delivered
I placed an order of items that were all listed as in stock but for shipping only. A few days later, the entire order was cancelled because all 7 items were supposedly out of stock. I called and was told a convoluted story about the store that was supposed to send them to me was out of them (even though they were listed as shipping only, not from a store). I was told to order again with the agent on the phone, and the order would be successful. Today, three days later, I get yet another notification that the entire order was cancelled because everything was out of stock. These items are not only on the website, they are being advertised on the home page! So, 7 days after my initial order, they are still listed as in stock, and Michael's is urging people to buy them. What kind of scam is this??
Mary Billinger
March 11, 2026
I went to buy fabric from Michael’s and…
I went to buy fabric from Michael’s and I had two ladies there named Elena and Lee, which both told me that wait on me after waiting like 5 to 10 minutes I see nobody so I goes up to Elena and she helps me now at the time I didn’t know, Elena was the store manager. She was one supposed to help me from from the jump so now I wanna ask what’s the names like why I had to wait to be waiting on they were very unprofessional. They didn’t wanna give me her name. They told me that Elena was. The store was the manager when Jennifer is the store manager she wasn’t even there just basically what I’m saying is treat people like how you want to be treated it don’t matter with nothing. They customer service was terrible today so I reached them a zero and I’m a loyal customer and this store was located on Boston St., Baltimore, MD.
Marlene Loschettter
March 8, 2026
Awful Customer Service
Today I visited the Michael’s store in Mount Prospect for fabric. I asked a young woman where I could get 3 yds. cut for purchase. She said she could help me. Unfortunately she had no idea about how to cut fabric. I’ve been buying fabrics for decades from other stores and have never run into someone trying to measure whereby she kept pushing the fabric away from the start of the measuring yard stick. I was clearly going to be shorted by an inch or more per yard. I stopped her & asked her to please get the manager who then treated me rudely, was very abrupt and made sure I didn’t get a centimeter more than the 3 yards I requested! I will never visit this Michael’s store again. And I truly miss Joann fabrics! Signed, 68 year old woman who was very offended by the lack of customer service
Luz Kessler
March 7, 2026
If I could give Michael's 0 stars...
If I could give Michael's Arts and Crafts stores zero stars I absolutely would... I have never been so frustrated and so annoyed at trying to track down some spikes. My daughter sought these spikes for an art project. We looked at several of the stores, pick the one that showed the most stock and off we went. To say that we were disappointed is an understatement.My daughter spent close to 30 minutes looking for the spikes in the right aisle, only to be told that they were out of stock. I am not sure why Michaels cannot update their website and their stores with software that will let you know an accurate stock count of a specific item at the moment you look it up. Apparently, this is a very difficult task, because not one of the four stores we visited had the spikes. So if Michael's wishes to continue being a less than average store, they can keep going the way they're going. Amazon will no doubt continue eating stores like Michaels for breakfast and delivering next day for people who have an Amazon Prime account. For the rest of us average people three to four day delivery should be just fine--and it is often less.Best advice? Don't bother with Michaels.
Addie
March 2, 2026
I cannot say enough amazing things…
I cannot say enough amazing things about my experience at Michaels, all thanks to Jane! She is hands down one of the hardest working employees I’ve ever encountered. From the moment I walked in, she was attentive, knowledgeable, and genuinely excited to help bring my ideas to life.Jane goes above and beyond in every way. She took the time to listen to what I was envisioning, offered creative suggestions, and made sure I had everything I needed (and more!) to make it happen. You can tell she truly cares about her customers and takes pride in her work.Customer service like this is rare, and Jane absolutely sets the standard. If you visit this location, I highly recommend asking for her — she will make your entire experience 10x better!
LiNDA HUYNH
February 24, 2026
Horrible webpage
Horrible webpage. Doesn’t filter well and it doesn’t show my order history or let me edit my order afterwards even though I used wrong payment.
Emma
February 23, 2026
Terrible customer service experience
Terrible customer service experience! I tried calling three different locations, but I couldn’t get anyone on the phone. After waiting for what seemed like forever, I gave up and called another store. They were just as bad, ignoring my calls. Thss experience has left me frustrated, and I definitely won’t be shopping here again. I will be taking my business elsewhere!
Sherry
February 20, 2026
For Good Service shop Hobby Lobby
I called two Michaels stores. I gave them the benefit of perhaps being busy on the first calls. Neither ever answered. I then called Hobby Lobby and the phone was answered promptly and pleasantly. I was transfered to the department that could help me. The phone was picked up and the customer service was great. Michaels can kick rocks!
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