michaelkors.com Reviews
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Join 1,936+ users reviewing Michael Kors. Read verified ratings and real customer experiences on michaelkors.com before you order.
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1.4 / 5
Average user rating
1936
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for michaelkors.com.
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michaelkors.com Reviews
Read real experiences from customers of michaelkors.com.
Brands may not incentivize or pay to hide reviews.
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Michele Majdalani
March 27, 2026
Disrespectful customer service
I raised a warranty request for a 2 month old bag which had a material defect, the fabric was falling off by itself. I got denied the request so I escalated it as it is clearly a material defect part of their policy so they told me that it will take 3-4 business days for processing, I followed up 3 times with 2 weeks difference and they keep telling me it need 3-4 business days which we had clearly pass that time, and refused to let a supervisor talk to me. They kept lying about timelines and supervisors availability to the point where I heard the voice of another person on the call telling the customer service person to tell me no on everything and they were laughing about it. They had no knowledge of the process and did not care at all. They even denied me to submit a complaint. I had been a Michael Kors customer for years after this incident I will be buying my purses from other brands.
Anita
March 27, 2026
Extremely bad customer service
Extremely bad customer service. Webshop is like a scam. Can’t send back items because they never arrive.
Abul Hasnath
March 26, 2026
Just Terrible
Ordered sunglasses. Their courier DPD missed me on delivery day but never left the parcel in the locker so I can collect. They gave me wrong notifications that it was being sent to the locker for several days. As a result of this debacle I have been out of pocket of £144 for several weeks waiting for refund. Customer services are poor. No telephone number just online chat. They did nothing to rectify this.
iarand
March 19, 2026
Frustrating Experience with Order…
Frustrating Experience with Order CancellationReview:I recently purchased a pair of shoes on sale to pick up at the outlet store. The order went through smoothly, but I later received an email saying it had been canceled. When I called the store, they couldn’t explain why it happened but assured me I would be refunded.I was really counting on these shoes for an event, so the situation was frustrating. I hope the store can improve communication and reliability, as it would make the shopping experience much more trustworthy.
Ray critchell
March 13, 2026
Awful despicable company
Awful despicable company. Ordered a husky colour bag and received a navy blue one instead, customer service is atrocious. I ordered another bag and 10 minutes later I tried to cancel but they wouldn’t let me. Absolute shambles of a company.
AVM
February 23, 2026
Calf hair handbag is balding in several…
Calf hair handbag is balding in several spots, after only 3 months. Michael Kors customer service/warranty department said “So Sorry, can’t help you!” Now I’m stuck with a purse that continues to bald everyday. I would give them 0 stars! I will never buy another product from them again!
Emma B
February 22, 2026
Waste of time…..
Waste of time…..ordered some sandals. Never sent a confirmation……never turned up and no explanation as to why. Never again.
Sandy
February 19, 2026
POOR QUALITY & SERVICE
I ordered my normal size 5 in mules but the sizing was off and they were small. I paid to have them delivered and paid to return them! I then ordered the next size up and they were delivered with marks / wear so I emailed customer services and Juan didn’t address the points raised but ignored them. They have clearly gone extremely down hill and I wish I saw all of these comments before ordering.
k b
February 14, 2026
Literally the worst experience
Literally the worst experience of my life. I've had two bags from this store have a warranty issue. The first time, I was given an exchange under warranty. The second time, a woman who identified herself as the manager, Katrina Ford, was rude, dismissive, and disrespectful. She barely looked at the bag before accusing me of putting the hole in the bag myself. When I showed her that it was clearly a stitching issue, she advised that the store doesn't cover that. She told me to call corporate. Not two minutes later she said the store covers stitching issues but not the one I had because I caused it myself. Clearly corporate disagrees as they are giving me a gift card to purchase a new bag, which is what the warranty is. I even told Ms. Ford that, on top of the exchange, I was looking to make an additional purchase. She did not care. She was so rude and hateful and disrespectful that, after I spend my gift card, I will never buy from Michael Kors again. I literally went three doors down and bought two Kate Spade purses. In the words of Vivienne, "Oh you work on commission. Right uh yes big mistake big huge i have to go shopping now.*
Alina Babers
February 14, 2026
My experience with Michael Kors has…
My experience with Michael Kors has been extremely disappointing and frustrating. I placed an order totaling $475.42 on November 21, 2025, and according to the shipping carrier, the package was marked as delivered to my home on November 26, 2025. Unfortunately, I never received the package.I contacted customer service immediately, expecting assistance or at least an investigation that would help locate the missing order. Instead, I was repeatedly told that because the carrier marked the package as delivered, the company could not help further. I was directed to contact the shipping company and my bank. The shipping carrier stated they had proof of delivery and could not assist, while my bank closed the dispute simply because the shipment was marked as delivered.What is most concerning is the company’s refusal to take responsibility for merchandise they shipped through a carrier they selected. A package being marked as delivered does not guarantee that it was actually received by the customer, especially when no signature confirmation was required for a high-value purchase. Additionally, several of my follow-up emails to customer service were ignored, which made the situation even more frustrating.For a brand that positions itself as premium, I expected much better customer protection and service. Situations involving lost or stolen packages should be handled through insurance or carrier claims rather than being shifted entirely onto customers.Overall, this experience has significantly damaged my trust in the brand. I would strongly advise potential customers to be cautious when ordering expensive items, as customer support may be unhelpful if delivery issues arise.
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