meritbeauty.com Reviews
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2.2 / 5
Average user rating
79
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for meritbeauty.com.
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meritbeauty.com Reviews
Read real experiences from customers of meritbeauty.com.
Brands may not incentivize or pay to hide reviews.
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Angie
March 28, 2026
Don’t trust the website!
On my order page it said I was getting free shipping, however on checking out they charged me an additional £7 for shipping. I contacted them to ask that they refund the shipping charge or cancel the order but they have refused to do either. I will definitely not use them again.
nicoletta l
March 13, 2026
Be carefull if you order from Italy
Be carefull if you order from Italy: my order was not delivered due to a mistake in the civic number of my address and Merti has offered me NO SUPPORT AT ALL. They eventually stopped answering my emails asking for support and even if items have bee shipped back to them by italian courier GLS (they also did not offer any support to me to solve the problem), they still do not answer my request of a refund. I have probably lost my money and this is a shame. Seriuos companies behave different
Constance May
March 5, 2026
Amazing customer service and beautiful clean makeup products
I love the Merit minimalist perfecting complexion stick, it’s so nice to use for covering breakouts and imperfections and I love that is non toxic, clean and cruelty free. I am also so impressed by Merit’s customer service, they were so kind and helpful! Really recommend!
Lisa
February 23, 2026
I saw all the bad reviews after I had…
I saw all the bad reviews after I had already ordered a foundation stick. I just wanted to post my positive experience since they had a lot of bad reviews. My foundation stick was sent out right away. It works great and the color matches.
C Naylor
February 11, 2026
Doesn't respond to emails
Ordered and received their complexion stick, which was not the right shade. I used their shade match service to find my recommended shade. Everything was fine until I replied confirming I wanted the replacement shade and have still not heard anything back for over a week despite multiple attempts at contacting. I don't really know where to go from here so I am leaving this review in attempt to get some kind of communication.
Helen Tween
December 30, 2025
Excellent customer service! Beautiful products!
Having read bad reviews after I’d ordered I had to feedback my absolute delight with the excellent customer service I received and the lovely beautiful products.I ordered on Boxing Day and received the products today! ( 30/12) The winter set is so lovely with beautiful shades, I already had a merit eyeshadow so knew it was good quality.The free makeup bag is really nice too.Excellent customer service, excellent products, I recommend!
KP
December 23, 2025
TERRIBLE customer service
Emailed them before an order was even produced to cancel- they said couldn’t cancel order but could “return to sender via USPS” upon receiving. USPS says you cannot; have waited well over a week with no communication from Merit despite multiple attempts at contact. AND the makeup is over priced and orange tinted. Terrible company
Virginia Cosgrove
December 23, 2025
Order never arrived and can’t get a…
Order never arrived and can’t get a reply
Daniel Matthews
December 21, 2025
Absolutely awful service
Absolutely awful service. Had not realised the date and being they are american my items wont arrive in time for christmas as a gift. No more than two minutes after buying I emailed as per their website to cancel my order. They then told mw I cannot cancel what so ever due to their ‘expected processing times’. Now i run an ecomm brand and know this to be an absolute lie. They are now ignoring me so i will be proceeding with a chargeback claim. Useless customer service. Useless company!!
Zee
December 19, 2025
Never Received and No Response
My daughter ordered a product that I typically purchase from Sephora, but this time she wanted to surprise me with the free holiday gifts offered. The order shows as delivered, yet we never received it. It has now been a week since we contacted customer service through their only option—email—and we have not received any response. My 16-year-old daughter is genuinely upset, as she was trying to buy me a holiday gift. Due to this experience, I will no longer be purchasing my eyebrow gel or any product from this company.
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