mercari.com Reviews
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Join 20,363+ users reviewing Mercari U.S. . Read verified ratings and real customer experiences on mercari.com before you order.
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1.2 / 5
Average user rating
20363
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mercari.com.
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mercari.com Reviews
Read real experiences from customers of mercari.com.
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Randy Myers
April 13, 2026
Mercari is a joke!
Mercari is a joke!! I bought one item from there and the elastic was rotten in it. Mercari wouldn't do anything. I will never purchase from them again. I hate dealing with AI. !!
GREG SOLANO
April 13, 2026
many bad sellers
Sellers are allowed to just cancel your sale even after not shipping for weeks and will do it time after time with no recourse and you cannot even leave a review if the seller does this to you, you can only leave a review if the seller ships the item and you receive it.
Bobbi S
April 13, 2026
Mercari is hypocritical & a dangerous place to get scammed!
Im a seller on Mercari i have over 600 5 star reviews i take care of my customers just as i would want to be treated i have over 100 followers. I deal with Mercari constantly deleting my comments especially if you make friends with anyone & try to have personal conversations thats apparently forbidden. You cant mention another platform or that will get deleted by admin immediately! Censorship is always happening on this app! I've dealt with my account being restricted for items ive posted that there are thousands of the exact same item already listed & then when I finally get my account unrestricted they say it was still a valid reason even though I provide hundreds of examples. They also blocked my account once for a skincare item saying they dont allow anything that "makes a temporary or permanent change to the skin"?! That's what every skincare item does! They unblocked me but still said THAT REASON was valid! I posted a red light therapy item that I double checked and there were over 23,000 red light therapy items listed but still blocked again....again unblocked but valid..such hypocrites. Oh and did you know in their rules you are not allowed to say anything bad about Mercari anywhere! The last straw is i frequently have gotten restricted and made to validate my identity, well I had a pop up come on & it was a customer support window with a support icon wearing headphone never saw that before but it said at the top mercari....for the URL im on my phone so its shortened it said I was restricted from selling until I validated my identity. I went through some validations but something told me to take screenshots which im glad I did it started getting a little more personal but I was in the middle of a $110 sale so I finished & the window went away & I could use Mercari again. The next day my bank account was drained with Mercari purchases & 3 crypto currency companies had accounts set up under me & tried charging my account through paypal! I found out from the FTC that Mercari even knows about this scamming company that piggy backs on their app under mercari.soldmercari.com and does this to steal identities & they dont warn their customers or have information about the practice in their knowledge base either! I will never use them to sell again!
Aditi Gilman
April 13, 2026
If there was a zero rating I would…
If there was a zero rating, I would give this a zero. I did not receive the item I purchased, and when I complained, I received two emails - one telling me that since USPS says it is delivered, they are closing the issue. I need to look for it, and suggested it would be helpful if I (the customer) had security footage to look at. The second email stated that since I was busy, they were going to rate this transaction as a neutral rating on my behalf. There should be laws against doing both. Too bad I am out of money and time I spent looking for the item.
Liz J.
April 10, 2026
Stealing from a loyal customer of 10 years
Who would imagine a company with 20k reviews and a rating of 1.2 would steal from one of their customers who has over 100 ratings on their platform, and a 5 star rating. But it happened. Mercari claimed my shipping weight and box size were wrong. Supposedly the box got 27 pounds heavier and the box went from 16x12x10 to 35x21x21. I purchased the box new for this order the day I shipped and have the receipt which I provided to Mercari including the dimensions but they keep repeating the same thing and dismiss my concerns. Basically I shipped an item. The customer got it. Mercari took all my earnings. So Mercari got paid for my item and I got $0. The crazy thing is, even FedEx marked the weight as 30 pounds but Mercari continues to argue dimensional weight when the box was SMALLER than the measurements on the label.
N Pickle
April 10, 2026
Terrible experience
Terrible experience, virtually not customer support, errors in app and now way of fixing it.
Informedbudgetmama
April 10, 2026
I get negative experiences happen…
I get negative experiences happen everywhere. However to a degree some can bw avoided or properly deal with the issue nd making the customer satisfied. Mercari is one who has a lot of room for improvement. Most places want to keep customers happy. I don’t care how Mercari justifies their position andScammers using their platform. They claim not responsible. However their poor policy on inauthentic sales is just as bad as the sellerSelling fake things. Mercari claims toTake fake/non authentic complaintsSeriously. How seriously? So seriouslyThe buyer has to seek approval first, return the item to the seller, wait 3 days to be refunded, prevent a customer the ability to leave a honest review, and allow the seller to relist and sell continue sell the counterfeit items. Knowing they are fake and allowing them to be resold is just as badAs the person originally selling. Mercari doesn’t want advice or to fix their policies. But I’m sure they are one of the firstIncrease shipping costs as the usps raises dates and be billions in debt. Mercari is contributing to the problem. They need to be held just as responsible if they want to allow the behavior to continue. Knowingly selling fraudulent items is still a crime. Please people, use your voice and make sure this gets out and ends. If it doesn’t we just keep paying for their mistakes at our cost.
Ann L.
April 9, 2026
I wish I could give negative stars
I wish I could give negative stars. Their customer service is BEYOND terrible. I had someone buy books from me. Took the box to UPS with the preprinted label. Everything was good. No discussion about anything. Buyer gets the box. Gives me a rating. I rate her. Then Mercari tells me via a pop up after I rate her that UPS charged me more for the shipping - which is likely a lie and took ALL of my earnings in addition to their ridiculous fees. Called the number. Tried to talk to a human. Sat on hold for 10 minutes and they hung up on me. Had to use their stupid form w/ 500 character limit. Have been going back and forth with a whole bunch of useless offshore "customer service" people. In reality they are just mouthpieces to keep your stolen money and write nonsensical drivel. You get in a constant loop with zero resolution. I have asked repeatedly to speak with someone in the United States and they ignore my request - likely b/c the people in the US who make 6 figures off of my stolen money don't want to be bothered. Terrible, awful, horrible, completely unethical company that prey on people just trying to make a few extra dollars.
Nicole James
April 9, 2026
SCAMMED by shipping fees- beware!
I sold an item. Didn’t really understand how shipping worked, being my first time, so that’s on me. But customer service was HORRIBLE! They took the entire $400 that I was to profit for shipping charges and then would not give me the item back (took weeks for them to respond, that part was not on me). Customer service was terrible. I’ll NEVER sell with them again. And I’m out $400. So irritating. After fighting back and forth with them for a solution, they closed my case and didn’t resolve anything.
heather driscoll
April 8, 2026
Item was not authentic as was…
Item was not authentic as was advertised. I had been on vacation so I couldn’t reply within their three day window to verify condition of item. I sent the item back to the seller contacted customer service and they said sorry past your window. We can’t do anything about it. I was out almost $200.
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