mcgeeandco.com Reviews
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1.7 / 5
Average user rating
563
Total reviews
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mcgeeandco.com Reviews
Read real experiences from customers of mcgeeandco.com.
Brands may not incentivize or pay to hide reviews.
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Miki
March 11, 2026
Ordered 2 pendants and the shipping…
I ordered 2 pendants and the shipping cost was over $300. Before purchasing, I confirmed that I was able to get additional chain to install the pendants on a vaulted ceiling. When I ordered the additional chain, they told me that they do not have the chain in stock and that they do not have a restock date. I cannot use the pendants without additional chain. I asked what they can do in this situation since the additional chain is not available and I am unable to hang the pendants at the correct height without the additional chain but they had no solution and it was past the 30 day return time frame so too bad! I tried to call the customer service phone number from their website but I got a recording that the only way to contact them is through email. I will never order from this company again! Stay away from McGee and Co!
Heather Murphy
March 7, 2026
Horrible customer service
The owner seems great, but the customer service agents are horrible. I was supposed to have a nightstand delivered today. Waited during my delivery window, was not delivered. They offered no help. You can't even call this company, you have to wait for an email back. I won't be ordering from them again, there are plenty of better furniture shops.
Brian B
March 4, 2026
Price and Quality
I bought two nightstands from them for a little over $1,000 each. They arrived on time and shipping went smoothly. Unfortunately, the furniture is not worth the price they charge. When I open the drawers, the entire nightstand moves with it. There is also a leather piece attached with Velcro, and the leather quality is poor. Overall, I believe the items here are overpriced for the quality they provide.
Jen Pickering
February 26, 2026
beware: shipping appointments 2/7 days a week
I know people usually write reviews when they are extremely disappointed, but I wanted to note to customers living just outside Philly that this company will only ship 2/7 days a week. If you need a shipping appointment it can only be on Tues or Thurs. and of course c/s says I can go pick it up myself, or cancel with a restocking fee (notified after my purchase and about 15 automated calls from the shipper!) Metropolitan customer service handled the situation and made an exception, but really disappointed with McGee & Co. This service for such an expensive item makes no sense to me.
Jared Goodman
February 23, 2026
Crap AI-slop service, and no way to stop getting their catalog on
No way to stop getting their catalog on their website. It is all just so wasteful. Then their AI-Slop customer service just sends you in circle to do a simple task like stop sending a catalog.
Teresa Stone
January 23, 2026
Good Customer Service
There was a problem with one of the items I ordered. They allowed me to return the item even though it was on sale. Very much appreciated!
Alisa Ramirez
January 9, 2026
Disappointing experience
Disappointing experience. The rug sheds heavily, and the chandelier arrived damaged—yet they refused to replace the glass or the item. Based on their prices, you'd expect better quality and service. Cannot recommend.
Jessica
January 7, 2026
difficult customer service
update; after much pushing they agreed to take it back. i have not yet been refunded, will update this review once i have been successfully refunded.original review . Terrible customer service. I purchased some items, a plate arrived completely smashed and broken to pieces, poorly packaged. Same day it was delivered messaged them about it, then uploaded the images of the broken item to the return portal. They denied my request to get a return/refund, and there is no customer service support messaging me back to discuss the issue. They just do not answer emails or calls at all.
KP
January 5, 2026
please cance
Hi, Can you please cancel my order 1014813. It's a green plaid rug. I have been trying to reach out through email, but I am not getting an answer. I don't want to deal with having to get a prepaid label and the restocking fee. Can you please just cancel it. No one has responded to my email and I don't want to get my credit card involved.Thank you,KP
Carolyn Voeller
December 30, 2025
I purchased a Christmas tree a month…
I purchased a Christmas tree a month before Christmas. Love the tree. It’s beautiful. Came to me very quickly. The problem is three days later. It went on sale for 50% off. When I called the customer service phone number which I found on the Internet. They said they don’t answer the phone. That you need to send in an email. I sent in an email And never got a response back. Also on the phone when I was on there, they said if you send in multiple emails, it will put you down the list in getting a response back from customer support. As much as I like the products from this company and they’re beautiful. Their customer support is absolutely terrible. They don’t respond. They can’t get a hold of anybody. That is why I’m giving them two stars. There is a couple products on their website. I wish I could buy cause I really like them, but because of the customer service issue, I am not going to purchase anything from them ever again.
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