masterclass.com Reviews
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1.8 / 5
Average user rating
1115
Total reviews
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masterclass.com Reviews
Read real experiences from customers of masterclass.com.
Brands may not incentivize or pay to hide reviews.
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Mark Elliott
March 29, 2026
Awful aftercare
My account was renewed despite cancelling. I have tried for two weeks to both get my money back or regain access. Continual chat bot responses no matter which service, email or social account I contact. In fairness some decent content within the app however the back end processes offer no help, unacceptable poorly thought through service.
Victoria Hewitt
March 26, 2026
Free Trial Not Free
Master Class is impossible to cancel. I tried to do it online, and there is no way and they charge your credit card immediately. On top of this, everything is AI. No live person, so I had to file a dispute with Pay Pal! Do not sign up. The free trial is just a way to get you hooked.
Стефка Драганова
March 22, 2026
Difficulty to cancel!
I had a yearly license, some classes were quite nice (especially if it's a topic that's brand new to you), but others were very basic and repetitive stuff. I was no longer interested in holding a license and that's where the frustration really started. You can't cancel through the app... fine. But when I try to cancel through the platform the button conveniently won't work. Some offers start popping out, but looks like Accept the offer seemed to be the only active option. I contacted the support team and looks like initially I got an AI response but in full transparency, a working day after that I got a human response with real reasoning behind my issue and my cancellation was processed. Still more painful than it should be but kudos to Joevane and the support team.
Vee J
March 20, 2026
Exceeded my expextations.
Exceeded my expextations.In both content and customer experience with a technical issueWell donePS. Would love to sign up to a surfing Masterclass with Kelly Slater (GOAT)
Bernd
March 18, 2026
It is pure pain
It is a pain trying to get help from support. Every time there is someone else responding without actually helping. And this is only for buying a subscrtiption. Now imagine trying to get technical support of some sort or even get a proper invoice. I'm so fed up with this. PS: don't answer this by telling me to contact support@… , this is where the hassle starts. Thanks for nothing.
C.K. H.
March 14, 2026
Very much like a scam
Very much like a scam. My subscription has been renewed multiple times without notice. They disabled my cancellation button and makes cancellation a huge hassle. I am still waiting for their specialist to contact me.
Victoria Fazekas Fassano
March 2, 2026
Design, cook, garden, broaden your mind, learn a skilll.....
If you wanted to learn these skills from these people IRL the class fees would be outrageous. I find this app to be excellent, constantly adding new and interesting classes. You have to be self-motivated and engaged enough to learn and participate to get the value from them.
Cece Matelski
February 25, 2026
Duplicate charge. Fraudulent denial of same.
I paid for Masterclass on 12/19/25 at $90. The charge went through and then they charged me a second time on 12/26/25 for $99.54. They are declining to reimburse me for the authorized charge of $99.54 citing that it's been over 30 days and services were rendered. No, that's a duplicate charge and fraud, not additional services. Both charges went to the same card. They are denying there is a second charge. I'm looking at two charges with two different transactions. Since they denied they did it, I'm disputing the transaction and contacting BBB to file a complaint against Masterclass and leaving a negative Yelp response. One of these will get out over the internet on their fraudulent practices.
Athanasios Chatzichristidis
February 18, 2026
Subscribed to the basic package Masterclass
Subscribed to the basic package, i have to say rather disappointing , level of in depth knowledge and options on content are superficial. The more useful and classes with certifications all cost quite bit extra , adding up quickly . You may invest in specific courses on other platforms like coursera etc which give more specific knowledge with better recognition. I cancelled my subscription after 3 days of browsing nothing that triggered deeper interest.
Denis Kharkovskyy
February 14, 2026
Incorrect Invoices
They could not provide any correct invoice, only a random email in it, and that's it. The platform itself is really nice, but customer support and invoicing is ridiculous, even I passed through the "buy for business" flow. Nothing changed after it and I still had the same useless invoice. If you are a business and care about the documents, pass by this platform since they will never do it for you.UPD: for Masterclass response - I had already contacted your support and this is basically what you answered me “we could not change the invoice” and that’s why you are issuing the invoice for a random emails which enough from your point of view 🥲
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