marshalls.com Reviews
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2.2 / 5
Average user rating
91
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for marshalls.com.
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marshalls.com Reviews
Read real experiences from customers of marshalls.com.
Brands may not incentivize or pay to hide reviews.
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L S
April 7, 2026
Mis sized shoes
I ordered two pair of men shoes. They were received in time for both events. However upon my son wearing them to the first event he noticed one was much tighter than the other one, it was loose. He checked the shoes only to find that they were two different sizes. I contacted customer service and was tokd they would send me a return label, refund me and that I would have to repurchase. I was also told that even though I was on a tight time frame to get the new pair, I would only be waived the standard shipping fee. If I chose express I would have to pay and it would not be waived. Ok as the customer I am being punished for doing everything right and the company doing everything wrong. Whatever happened to checking the size if the shoes before selling them?I will never purchase from Marsgalks again due to bad customer service.
Marjie Rey
April 3, 2026
Not much of a story line
Episodic is boring. Something bad happens, find bad guy, deal with bad guy, next. Not enough story line. This show needs to give me a reason to watch and it didn’t happen. Didn’t get past the second episode.
Gillian Warrior
March 27, 2026
Marshalls Doncaster
Marshalls Doncaster This is our 3rd Qashqai that we have bought from the Doncaster site, we always deal with Josh McCoy so much knowledge and experience very welcoming and polite nothing is too much trouble we highly recommend him outstanding serviceMany thanks Gill and Roy Warrior
Barb Williams
March 24, 2026
There doesn’t seem to be a plot it just…
There doesn’t seem to be a plot it just jumps from episode to episode. The actress that plays Andrea Cruz absolutely one of my unfavorite, and the reason I turned the show off
P M
March 22, 2026
I’ve loved this store for as long as I…
I’ve loved this store for as long as I can remember as I almost always find a deal somewhere hidden. However over the past year or so even today at 12:54 pm by a Black police officer was verbally assailed outside of this store in Brooklyn’s Barclay’s center. They accused me of shoplifting after having just come from the line purchasing my item. I’m also partially deaf in my left ear (had a ear phone in the right) so I did not hear the store associate randomly flagging me down i had walked right by them putting the receipt in my handbag. So for them to turn right around and act like I stole something at the door and then get a disgusting attitude because I did not hear them I AM LEGALLY DISABLED AND ON TOP OF THAT CANNOT HEAR MUCH OUT OF MY LEFT EAR UNLESS IM PHYSICALLY PAYING ATTENTION AND NOTICE. MARSHALLS HAS LOST A LONGTIME CUSTOMER. I WON’T GIVE MY DOLLARS TO A STORE WHOSE GOT GUARDS AT THE DOOR WRONGFULLY ACCUSING PEOPLE OF SHOPLIFTING. HAD I NOT ACTUALLY WANTED WHAT I BOUGHT I WOULD HAVE IMMEDIATELY RETURNED IT, I AM DONE WITH THIS STORE. THEY ARE NOT KIND OR PROFESSIONAL.
Scott Hunter
March 22, 2026
Shallow
Shallow, predictable, poorly cast, hardly worth a person's time is the only way to describe Marshals. It reminds me of the Marines in Alien 2. Everyone is gung-ho and over the top. By the third episode we realize just how fragmented and poorly trained/organized this bunch is. I've wasted 3 episodes of time watching and hoping but I won't be wasting a 4th hour of my time from here on.
Kes Bicker
March 11, 2026
A proper vehicle sales team
Having recently visited Big Motoring World to purchase a car and had a terrible experience I have been pleasantly surprised with the customer service I have just received at Marshals Audi in Maidstone. From my first contact by telephone to the eventual purchase of the vehicle I can honestly say that all of the staff were polite, courteous and helpful.I was fully informed from start to finish about how the sale was going and felt like a valued customer. My salesperson Bobby was exceptional and I would definitely use this company again
April Anastasi
March 7, 2026
Wrong item sent and NO REFUND
I ordered boots from Marshall’s.com and they sent the wrong boots. I ordered Silver Go-go boots for a costume and they sent completely furry Sasquatch boots.i have called 5 separate times for help and they keep saying they are emailing a return shipping label and have yet to do it. I went to the store for a refund & since my receipt doesn’t match what I am trying to return, they cannot help me. This has been extremely frustrating. I DO NOT recommend ever ordering from them on line.
Betty C
February 11, 2026
The store stinks
The store stinks. The clothes...the bedding and bath and personal items items...the store reeks of this nasty Produce Maxx or hypochlorous acid type germicide...much like a Goodwill Store smells. This smell won't wash out. If you keep spraying and cleaning the store with all that..the only folks you will get in there are going to be disease ridden. Average folks won't shop somewhere that sprays their merchandise with whatever that stuff is for long. It is a Dept store...not a sick ward. Please stop using whatever that is
Impala Smith
January 14, 2026
Winners and Marshalls have gone downhill.
🩳👔🥿👠👖👕🩴❌❌❌Winners and Marshalls have gone downhill. This Christmas(2025), 90% of the stock looked like literal junk—it felt like shopping at a thrift store. I don’t know if they changed their buyers or if the fashion industry is just collapsing, but these used to be great stores. Now? There's absolutely nothing worth buying anymore.
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