mango.com Reviews
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1.3 / 5
Average user rating
5880
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mango.com.
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mango.com Reviews
Read real experiences from customers of mango.com.
Brands may not incentivize or pay to hide reviews.
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LPPL
March 31, 2026
lost my parcel, no refund and don't know how ibans work
I purchased an item in store, but since it wasn’t available, I was told it would be delivered there for me to pick up. Not only did it take two weeks to “arrive” (when I was told 3 to 5 days), but when I finally went to the store, the staff couldn’t even find my order.I asked for a refund on the spot, since I purchased in the store, but they told me they couldn’t process it and that I needed to contact customer support. Little did I know this was just the beginning of the problem.I emailed customer support explaining the situation and requesting a refund. They proceeded to send me THREE emails insisting my order was at the store (it wasn’t). Eventually, they acknowledged that the item had been lost and asked for my banking details.I provided my information, and that’s when the most frustrating loop of my life started.For context, I bought the item in Paris, but I live in Lisbon. I paid with a Portuguese card and do not have a French bank account. When I sent my details, they replied saying they needed my French banking information. I explained that I do not have a French account and that the purchase was made with my Portuguese card.They replied AGAIN asking for my FRENCH banking information.I explained AGAIN.Then they asked AGAIN for my FRENCH BANKING INFORMATION.At that point, I’ll admit I lost my patience, because it genuinely felt like I was speaking to a bot. I sent a very angry email explaining for the third time that I DO NOT HAVE A FRENCH BANK ACCOUNT. All I wanted was to reach an actual person who could understand a simple situation. By then, it had already been two weeks since I first contacted support. Over a month since I bought the item. Then, they respond to me, and you are not ready for this: they claimed my IBAN was incorrect because it has 25 characters instead of 27.So once again, I had to explain: PORTUGUESE IBANS HAVE 25 CHARACTERS. FRENCH IBANS HAVE 27. AND I HAVE ALREADY TOLD YOU FOUR TIMES THAT MY IBAN IS PORTUGUESE.They then finally answer saying guess what: WE CAN’T REFUND PORTUGUESE IBANS SO GO BACK TO THE STORE. Well, dear Mango, I went to the store and they told to contact customer service, so what do you want me to do???Then I answer explaining going to the store is not an option, since they are the ones that told me they can’t refund me in the first place. Also added that what they are doing is IBAN discrimination and it’s illegal under SEPA. You will not believe their next move: THEY BLOCKED MY EMAIL, AND I CAN'T ANSWER ON THE THREAD ANYMORE. So, hey Mango, I opened a dispute with my bank and contacted ECC. This is the easiest case on earth for some lawyers wanting to make a few euros. Thank you for nothing. You lost a client for life.
Marina Balažev
March 29, 2026
Beware if buying Mango online
Beware if buying Mango online - the return process is a complete nightmare. Absolutely horrid customer service! For weeks they simply refuse to resolve problem with return (I choose option Home collection and Mango is simply not sending carrier to pick it up and at the same time mind f uck me by writing one same email: 'we requested for carrier to collect it'). They have like tons of chat bot instead of real customer service person and will bo mb carpet you with useless emails. N e v e r a g a i n not a single item at Mango.
Tracy Little
March 28, 2026
NO STOCKS OF PERFUME
To be honest the customer service is terrible they have no idea of when they will get in there Perfume. I have tried going to other sites to see if I can get the Satin Blossom perfume and to no avail. There website is terrible to navigate, boring and don't respond to your messages.Sham as s wanting to get a few things. Just not worth the hassle.
James Gregory
March 26, 2026
Website need improvement
should be a better user friendly ordering website.Not enough accurate advice regarding delivery.
Damian Gilbertson
March 26, 2026
If i could leave minus 1 i would
If i could leave minus 1 i would. Blatant lying by the delivery company GLS......and very unhelpful customer service chat. Avoid!
Thomas Freitas
March 24, 2026
Avoid ordering from Mango!
Extremely poor service – avoid ordering from Mango.I placed three separate orders over 20 days ago and have not received a single one. There has been no clear communication, no proper updates, and no accountability from the company.This level of service is completely unacceptable. Waiting this long with no resolution shows a serious lack of respect for customers. It feels like once they take your money, you are left chasing for answers.Customer support has been unhelpful and slow, making the whole experience even more frustrating.Based on my experience, I strongly recommend avoiding Mango. There are far more reliable companies out there that actually deliver what you pay for.
Rachel M D McWilliam
March 18, 2026
Dreadful experience as a first-time…
Dreadful experience as a first-time online customer. Order placed 10th March, advised 13th March it was out for delivery, then nothing more. On 18th March, only as a result of my unrelenting persistence, was finally told my order was lost!Until that point of the day, had been fobbed off with generic AI-generated replies all of which failed to tell me what had happened.Depersonalised customer service with no empathy and no accountability for the company's failures.
Teresa Goulding
March 18, 2026
What a horrible company to deal with
What a horrible company to deal with, in trying to return a faulty item.Over a week, with back and forwarded with emails, now been blocked for asking them not to keep asking for my patience, ive not been rude, been very patient.
Nicola Brennan
March 17, 2026
Stole my money
items returned using their prepaid label £273 worth of goods bit refunded i do not have the return receipt and they are not helping at all
Dr. M. R.
March 16, 2026
Mango practices “bait and switch” with their prices
Mango online is a terrible company to do business with. I made an online purchase and I was told that the total cost would be.$148.15 (including tax). After giving them my credit card they charged me $164.61 (with tax). After emailing their customer service multiple times showing proof of what I was told the cost would be and what they charged me. They said that everything was correct, which it was not. They have no concept of customer service. Plus what I consider bait and switch, which may be intentional or maybe due to a system glitch, they completely ignore. Do not do business with this company.
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