magazinesdirect.com Reviews
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1.4 / 5
Average user rating
808
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for magazinesdirect.com.
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magazinesdirect.com Reviews
Read real experiences from customers of magazinesdirect.com.
Brands may not incentivize or pay to hide reviews.
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Nigel Cadman
April 10, 2026
Truly shocking experience
Truly shocking experience. Made a subscription, immediately received an email saying that my payment has failed. Checking with my bank this was untrue. Contacted Magazines Direct for comment and received very mixed signals, firstly it was an error, then I did indeed have a subscription. When I asked questions and suggested something untoward seemed to be going on they unilaterally cancelled my subscription. Honestly, be careful if you have dealings with this Company. I’d avoid based on my troubling experience.
Mr M Floate
April 6, 2026
Awful customer service - no phone contact now
We have had subscriptions for years and at times the post has let us down, a quick phone call always sorted things out. Cannot phone now, online only. Recently they stopped a subscription, three months later still not resolved. Awful service.So ‘Nathan’ the AI bot has replied. I’ve already gone through that email address three months ago, still no magazine. Useless.
John-Paul
March 30, 2026
Terrible customer service
Cancelled an annual subscription to take effect in 11 months time. Instead they cancelled issues of my daughter's magazine immediately and despite repeated chasing have not reinstated the deliveries and are now ignoring my requests for a full refund.
G McP
March 14, 2026
Delivery times are shocking
UPDATED REVIEWAfter having had an issue with deliveries from this company, they have now resolved my issue and I even received my magazines within a few days.
CL
February 17, 2026
Conning people .
I demand a full refund of £48.00 which was deducted from my account on 17. 02.26 without my consent.I have made multiple documented attempts to cancel this subscription prior to this charge, plus it wasn't due to be taken yet , but your system has made it impossible to do so. Furthermore, I am now unable to log in to my account to manage my details, which is completely unacceptable. Plus they took the payment when it wasn't due !!
Miss Ellie Monk
February 7, 2026
Painful
Painful. Really painful.Contacted them about a simple query. Took a week to be told it had been escalated, then I was sent a link advising me on how to talk to my child, then I was asked to prove I had paid despite receiving 4 copies of the magazine at this point, then was told it had been escalated again, still nothing.I assume my query will never be resolved which is worrying considering it was pretty simple. I paid for an offer and they are now refusing to honour it. Terrible service, will not be renewing
Sam Page
February 3, 2026
Ordered the one off Ghost fan pack and…
Ordered the one off Ghost fan pack and received an email to say they would be in touch within 48 hours with more details. After a few days, I still hadn't heard anything and then saw all the negative reviews on here and got a little worried, especially after I noticed a reoccurring subscription had been set up. After 2 unanswered emails, I found a phone number and spoke to someone about my order and the reoccurring subscription seenas it was only a one off payment. He was helpful and polite and said the magazine had been dispatched the day before and should be there within the next few days and he wasn't sure why a reoccurring subscription was showing on my bank as it was only a one off payment.A few days later my magazine turned up and it was only a one off payment, no subscription had been set up. Had a decent encounter with this company despite other reviews, would have given it five star except for not much of a response from the company in terms of dispatch emails and unanswered emails (which was then answered saying they will get looked into after I had received my magazine and the order and reference numbers didn't match up with mine).
John Hollar
January 28, 2026
After years of problem-free service…
After years of problem-free service with my Country Life subscription, I suddenly stopped receiving the magazine. Somehow my home address had become garbled in their system and the street and house number had been stripped out. Seems like a classic IT error when systems are changed. It has taken me 2.5 months to get this sorted, mainly because my impression of their contact / customer service system is that it is:- largely bot-based- not staffed locally- avoids phone contact at all costsAnd worse, they outright lied about their attempts to make human contact. When I gave them my mobile and asked for a call to straighten out a final detail, I got an email after 48 hours saying "I tried to reach out to you earlier." In my experience, that's a standard bot-based dodge for "We don't make or take phone calls."Great magazine, but I really despise this company's customer service. -----------Update after the response from Magazines Direct below:I feel obliged to include my response to Magazines Direct after receiving their response to my original complaint on TrustPilot. Here it is:Daniel,I confirm that we spoke by phone yesterday. I further confirm you offered, and I accepted, a complementary six-month subscription to Country Life with the issue commencing 11 February. My subscription was already due to begin 4 February but I must tell you that I have no hope of receiving that issue given the company's level of poor customer service. If I do receive the 4 February issue that will be a bonus. If not, then my already low expectations will have been met.I further confirm that you offered, but I did not accept, a paid subscription at the end of the free six-month period. I did not accept because I was unwilling to manually enter my credit card details into the phone during our conversation. At the end of the complementary six-month period, I will simply begin buying the magazine from my newsagent. I have no desire to continue trading through Magazines Direct.This has been a supremely frustrating experience, one of the worst I can recall given the level of effort a simple magazine subscription should require, as I expressed on TrustPilot. I do request that you convey that to your line manager etc.SincerelyJ Hollar
John
January 15, 2026
I notice that the number (800) at the…
I notice that the number (800) at the moment keeps going up but you at Trustpilot do not appear to be publishing them. The last being on December 19th last year.
customer
January 13, 2026
You’d think in these tech times we…
You’d think in these tech times we could award zero stars for really rubbish companies! I’ve been with Magazines Direct for many years and put up with late or missing issues but got so much worse last year. So I decided to cancel my subscription, get a refund and pay the extra to get my TV Times from a reliable local store. Customer loyalty counts for little so cancelling was easy but I am still struggling after weeks and weeks to get my £9.68 refund. All manner of excuses and apologies from different customer service ( that’s a misnomer) agents but no money back. Just a continuous’ come back to us in 10 days’ response. What rubbish.
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