madewell.com Reviews
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2.1 / 5
Average user rating
81
Total reviews
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madewell.com Reviews
Read real experiences from customers of madewell.com.
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Ellen Cohen Vanhole
March 27, 2026
Chinese company with no returns
Chinese company with no returns - be warnedThis is a Chinese company set up to look like a reputable online fashion retailer. Don't be fooled by the name and website.Returns must be posted to China with 'low value' required on parcel so it is not stopped at Chinese Customs.Company prefers to offer 10% refund in lieu of returns; though with persistence I got 25% refund. This seemed better than potentially no refund and no dress to sell on marketplace.Even the customer service has an English name 'Lucinda Browne'. What a scam.
Miss V
March 4, 2026
Fantastic quality
Had to laugh, on vacation, purchased a dress and wore it out of the store on the way to the airport. Didn't realize the name of the store at the time, kept saying in the car, "This is quality made! look at these seams and covered buttons, extra flap behind the buttons". LOL
AK
March 2, 2026
Loved my in person experience in Edina
Great experience trying on jeans
Angelique Bullock
February 8, 2026
Bought a belt for $50 that peeled apart…
Bought a belt for $50 that peeled apart after 2 wears. Customer service was terrible and refused to do anything.
Dena Jones
January 25, 2026
Madewell is not made well
Madewell is not made well. I ordered a pair of shoes and 3 pair of earrings. When I got a pair of earrings they were broken. When I got the shoes I got 2 left feet! Of course I sent them back for exchanges, but the return time is ridiculous. They earrings were out, and I would not get them, and the shoes which I ordered in November, I would not get until March!I will NEVER EVER order from again.
Judith
January 23, 2026
Bought a pair of boots online…Guess its up to Madewell whether you’ll get a pair of new ones or a pair of dirty ones!!!!!
Bought a pair of boots online. Took almost two weeks to ship and when I finally received them they were stained and the heel and sole were worn down. Had obviously been sent of used boots.
L G
January 21, 2026
I love shopping at Madewell but that’s…
I love shopping at Madewell but that’s going to be an issue now that I’m not going to be shopping online with them any more. They are sneaky and will keep your money when they cancel an order on you. I ordered two sweaters in October or November 2025. By December 4th I had requested an exchange for the same thing in both but a different size. I called them on two separate occasions to see what the deal was why I haven’t even gotten a reply about them. Excuses excuses about how long it actually takes which is a ridiculous amount of time anyway. Then suddenly on January 19th I check again and now the status is “cancelled”. But guess what they didn’t do?? Issue a refund. Can you believe you have to go after them for a refund when they cancel your order??!!!! Plus one of the items IS STILL AVAILABLE ONLINE. They’re horrible.
MMeisner
January 7, 2026
Don't buy from Madewell if there is any possibility you might return the item
I have never placed an order with Madewell and I never will again. I returned the item and tracking shows that it was received back by them 22 days ago but they still haven't issued a refund. You can't talk to anyone - their customer service line just hangs up on you after you go through the voice prompts. I emailed them and they told me I would have my refund by today. Nothing and no response to my follow up email asking for a status update. Do they just want me to give up and let them keep my money? I expected more from this company. Makes me feel like other brands owned by the parent company are no longer reputable.
Denise
December 30, 2025
Lousy tailoring
I bought my first pair of Madewell jeans. They were a little bit long. I have a 32 inch in sea and I think they were probably a 34. I went in and they measured it. I like my jeans just a little bit long. I get them back and now they’re too short. I feel embarrassed when I wear them. I hate short jeans. There’s no way to let them down because they hemmed them. So now I have a pair of jeans that I’m uncomfortable wearing, because they made them too short.
Isabella Cruz
December 19, 2025
Stylish clothes with solid quality
Stylish clothes with solid quality. Some items run a bit large.
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