mackweldon.com Reviews
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2.4 / 5
Average user rating
49
Total reviews
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mackweldon.com Reviews
Read real experiences from customers of mackweldon.com.
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Scott
March 24, 2026
Absolutely Avoid
The customer service would be unacceptably poor for a budget brand, but unconscionable for a brand that imagines itself as a higher tier offering. I'm currently sitting here, several weeks since I placed my order, and I have had no updates or any communication whatsoever. They charged me right away, but have yet to process the order in any way. I have made numerous attempts to contact support, but all of my emails and texts have gone unanswered, and their online chat feature is simply broken (I'm a software engineer, I can see the error messages it's generating under the hood). My experience with Mack Weldon has been a dead-end wall of silence and I'm beyond frustrated.
Steve
January 21, 2026
From favorite to the only ones I wear
LOVE THESE. My Mack Weldon boxers have gone from being my favourite boxers to the only ones I now wear. Great material and fit. I especially love the absence of a seam down the center. THIS IS AMAZING. Especially if you've been riding an indoor bike in hot conditions and can do without an obnoxious ass-seam adding to the grind for the rest of the day. These boxers also serve as my lounge short at home on hot days. It gets humid here on the Gold Coast. FOr the record, if it helps, I'm, 5ft11, about 81kg, athletic build, lift weights and do triathlons, and the Large fits me perfectly. I like having the extra room, especially given my glutes are bigger than average from weights and cycling = big ass. I also love the Poplin Short Sleeve Shirt - Chambray Crosshatch / L, which my wife got me for Christmas. Also found there is great customer service. Australian companies really need to following this standard.
Arthur Szu-tu
January 11, 2026
Never again.
This was the first Mark Weldon product I bought. I saw it had good reviews elsewhere so I ordered sweatpants. They were expensive. It took two weeks for me to receive it. As soon as I got it I tried it on. The waist was too tight, the legs were too long, and the material was heavy and uncomfortable.So I wanted to return it for a refund and I found out that despite their "try on guarantee" I had to pay for return shipping. I also paid to have it shipped too me!Never again.
Tyler Pease
December 15, 2025
Won't process a cancellation
Won't process a cancellation. Completely ignoring me. Chat doesn't work, text doesn't work, email doesn't work and they don't have a phone number to call.
shelleyla
December 12, 2025
It is impossible to get hold of anyone…
It is impossible to get hold of anyone at Mack Weldon. Their chat button doesn’t work and they have yet to respond to my email.I have 2 purchases awaiting resolution:1) I sent a shirt back for an even exchange, yet they have removed my 20% discount and are charging me the additional $30. I have requested and am awaiting a refund2) I ordered a wool sweater and CS reached out to me to tell me it was out of stock. I checked their website and the item is in stock. They have charged me for the $200 sweater yet have sent me nothing.So at this moment, Mack Weldon has charged me about $325 and has sent me nothing. I have reached out to them to resolve these issues yet have had no response after sending them an email 2 days ago.I’m sure it will eventually get resolved, but I’d rather spend my $ on companies with excellent customer service. You’ve lost a customer Mack Weldon.
Adam
November 22, 2025
I have been a loyal customer to this…
I have been a loyal customer to this company. I have purchased multiple ACE sweatpants from them, on a handful of occasions. Despite being able to see the consistency, they stopped replying to me after I explained I have a missing package. I had gotten a gift for my family im visiting. Also, recently, as many people know, there is a shortage of workers in certain fields. It seems like USPS is also dealing with this, because they messed up my mail before recently. Instead of trying to understand my situation, the person speaking with me at MW stopped replying when I asked for a refund for my order. Now I’m a reasonable person. If you cannot refund me, at least reach out and reply to me and let me know what you can do, since I didn’t receive the item. Ideally yes, I want my money back. I ordered a 2nd time for everything to get here in time with expedited shipping but the 1st order remains an unresolved issue.Overall, the sweatpants are really nice, but this type of customer service is a huge turn off. I don’t think the customer is always right but the merchant cutting off communication demonstrates a lack of communication, understanding, and respect. If you don’t want to be there for your clients why would they give you their business or tell others about you??
Eric
November 13, 2025
Terrific, durable, fit well. Completely satisfied.
Over the past 5 years I've purchased a dozen pairs of the 3" Trunk, all are still serviceable and in rotation. They may be the most comfortable undershorts I've ever worn and perhaps the most durable. If you are a military veteran, the company provides a slight discount. I've returned one other style that I purchased early on and had no problems with the return process.
customer. Tim S.
October 21, 2025
Boxer briefs 5"
Boxer briefs 5"Pros - soft materials Cons - pricey Wide waist band is uncomfortable 5" leg ride up Slow shipping Materials and washing instruction are visible on the outside leg on the back not making the underwear sexy if your wife or GF can read it. Mack Weldon brand printed on inside on back side of waist band.Will not purchase again and staying away from boxer briefs for now on
JAMES BRUEGGEMANN
August 17, 2025
DON’T TRUST MACK WELDON… I BOUGHT 2…
DON’T TRUST MACK WELDON… I BOUGHT 2 COTTONS TEES … SHRANK TO UNWEARABLE. GUESS WHAT? “YOU BOUGHT IT, YOU OWN IT” DON’T SUPPORT A SCAM COMPANY THAT SELLS SHIRTS THAT SHRINK.Edit… MW made a very kind offer to do only what i asked them to do the first time…. A store credit. The arrogance communicated to me was this was non returnable, regardless of the situation. The fact is the product shrunk and is useless. I am grateful to them for giving me credit.
Gregory Pasos
May 29, 2025
Very expensive for the quality and…
Very expensive for the quality and shipping is so slow, takes weeks to get an order which may be on purpose so you can’t get money back through credit card. Look at the reply from Mac Weldon this is how they treat their good customers. Last order there will be no more.
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