maccosmetics.com Reviews
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2.0 / 5
Average user rating
1323
Total reviews
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maccosmetics.com Reviews
Read real experiences from customers of maccosmetics.com.
Brands may not incentivize or pay to hide reviews.
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D Mcl
April 1, 2026
Awful experience for many weeks with…
Awful experience for many weeks with customer service, defective item, expected to cover postage, reluctant to provide returns label, despite damage to both eyes, absolutely awful ,
Linda
March 31, 2026
Mac Cosmetics Brighton store
We were ladies that lunched and decided to visit the store to buy a lipstick. Alessia approached us, she was great, really friendly and genuine. Alessia did a mini make over on both of us. It was a brilliant experience, we both made extra purchases based on her advice.
Sharan
March 20, 2026
scam - they don't send what you order
ordered 4 lipsticks and only received 1 which is the wrong shade. no way to contact them and the return label doesn't work.avoid.don't buy from here.don't recommend
Tiffany
March 19, 2026
My order has been missing since…
My order has been missing since February 16thIt’s impossible to get in touch with you.Evri is just as useless as youWhatsApp chat - uselessOnline chats - never worksEmails - not a single replyOnline order assistance - none existingPhone - you don’t ever reply
Millie
March 15, 2026
Carnaby Street Makeup lesson
Today I went into Carnaby street for a makeup lesson with Raksha, and she was amazing! I felt so welcomed and comfortable, and she did an incredible job with the lesson helping me find the best products for me whilst also listening to my opinions and wishes! The products were high quality, and having bought some, I was even gifted a free lipstick. A very pleasant experience, thank you so much!
Tracey Raymond
March 11, 2026
Mac studio powder assistant
Purchased my first Mac studio powdered foundation at the Mac counter at Heathrow Terminal 5. Unfortunaltely I don't remember the beauty advisors name, but she was so helpul in helping me choose the correct shade. She had redish long hair and a pale complexion tone. I'm thrilled with my purchase, amazing coverage.
J McDonnell
February 25, 2026
Poor website, charging for what should be a free delivery
Started to place an order for a lipstick and noticed I was charged for delivery. I’d already checked delivery charges and found this on the website -1. Standard Delivery: £2.95 (FREE on every order when you sign in, register or when you spend £30)Live chat wasn’t working, the site suggests contact by WhatsApp but when a message is sent you get an immediate response stating that WhatsApp isn’t monitored and it suggests using live chat! I’ve called and been told that free delivery is a promo when you sign in for the first time, this should be communicated in the delivery info!
Charty
February 20, 2026
complaint
You cannot complain - their chat or wats app does not exist- I am writing to express my deep frustration and disappointment regarding a recent purchase from MAC Cosmetics.On the 27th of November 2025, I brought a group of my theatrical makeup students to MAC store for a demo, they enjoyed the experience and purchased a great deal of products. I have always championed MAC to my students but will not moving forward a complete rip off. I personally purchased a Lingering eyebrow pencil. I have used just a few of times — and I truly cannot believe that something at this price point has run out so quickly. I am honestly shocked.I feel this is a really disappointing product, and I do not feel I have received value for the price I paid. I would like to understand why I should be expected to pay such a high price for something that lasts for such a short time.I look forward to your response.
Reba
February 13, 2026
45 minute service at MAC store,Arcadia CA
I booked a 45 minute service at the store in Arcadia, CA. It was such a disappointing waste of money. I wanted tops and tricks, especially showed matching and how to apply make up. The woman who was supposed to be an expert was taking tips from me. She had no idea how to help with my skin tone or application. I could have just walked in and had swatches and did not have to spend $90. The overall atmosphere at that store is unwelcoming and uncomfortable. The were too busy talking to each other to even notice customers coming in. I love some of my MAC cosmetics but this experience has made me rethink being a MAC customer.
Gina Cook
February 2, 2026
Will never do business with them again
Will never do business with them again. I ordered over $100 worth of product and got one free sample. I needed to return on item which was $24. They wanted their free sample back before they would approve a return. Seriously! There are 900+ beauty companies out here and you want your free sample back?! Plus it took 10 days to get product when competitors can get it here in 4.
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