luxyhair.com Reviews
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4.6 / 5
Average user rating
2754
Total reviews
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luxyhair.com Reviews
Read real experiences from customers of luxyhair.com.
Brands may not incentivize or pay to hide reviews.
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Lana
March 25, 2026
Mikayla gave me 15 minutes on a video…
Mikayla gave me 15 minutes on a video call, advised me on the best color extensions, then there was an issue and they gave me a discount that was offered on the website but not accredited when I purchased.Luxy Hair has great, personalized customer service. Highly recommended.
Ella Adams
March 24, 2026
Very quick to respond and very helpful…
Very quick to respond and very helpful talking through what would be the best option
Stacy
March 24, 2026
Been a Luxy Customer Since 2017
I’ve been a customer of Luxy since 2017 and ordered 15 sets of extensions from Luxy Hair, and I keep coming back for a reason. Out of all those orders, I only had one set that wasn’t up to par—and their customer service handled it quickly and without any hassle. They sent me a replacement, no stress, which honestly says a lot about a company.I’ve tried other brands here and there, but the quality has never matched what I get from Luxy. The hair is consistently soft, thick, and blends really well with my natural hair. That’s the biggest thing for me—it actually looks natural and not obvious. Another huge plus is how little they shed—even when I’m brushing them, it’s minimal, which makes a big difference over time. And while I'm wearing the extensions as long as I occasionally brush them throughout the day I see very little tangling, if any. Between the quality and the way they handle customers, they’ve earned my loyalty. Definitely one of the few brands I trust when it comes to extensions. And just for reference I've ordered hair extensions from 4 other big name brands and countless cheaper sets from eBay back when I first started buying extensions and still went back to Luxy every time.
Osjha Domenicone
March 23, 2026
Excellent customer service excellent…
Excellent customer service excellent product!
Melia A
March 16, 2026
Haven made is really easy for me to…
Haven made is really easy for me to decide which extensions and color would be best for me
Jacqui Warren
March 9, 2026
100% recommend Luxy!
Super helpful and speedy communication! Kerry was incredibly helpful assisting me choose the correct clip in extensions. My extensions arrived yesterday and the quality and colour is perfect. 100% recommend Luxy!
Lilly
March 7, 2026
Amazing Luxy
I had such a great experience with Luxy Hair! I initially misjudged the shade of my halo, but Kerry and Haven were incredibly kind and went above and beyond their policy to help replace my set. Their customer service was amazing and they truly cared about making things the right fit and as easy as possible. Because of them, I’ll absolutely be shopping with Luxy again!
Payton
March 6, 2026
Haven had perfect color match!
I had Haven color match me and recommend my extensions for my wedding day. She was super fast, super accurate, and really fun to chat with! I got a really solid color match with her and other companies I tried I feel like didn’t get my color quite right. 10/10 recommend her for ease and important color matches! 🤍
Nicole DuPont
March 5, 2026
Poor quality
Spent an insane amount of money as a repeat customer on clip in hair extensions. I have had a them for a total of 6 months and they have discolored and Look streaky over that time.. When contacting customer service they claimed they weren’t the same extension and said they declined my claim. Which is exactly why I contacted them to begin with… Very disappointing. Quality of product stinks. And a waste of money.
sara defibaugh
March 5, 2026
A Perfect Match
I had a fantastic experience getting color-matching support with their expert consultant, Kerry. And it was a perfect match!
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