luxoliving.com.au Reviews
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Join 766+ users reviewing Luxoliving. Read verified ratings and real customer experiences on luxoliving.com.au before you order.
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4.5 / 5
Average user rating
766
Total reviews
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luxoliving.com.au Reviews
Read real experiences from customers of luxoliving.com.au.
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Lauren Thornton
March 18, 2026
DO NOT BUY FROM THESE SCAMMERS
NSW Department of Fair Trade has publicly advised against trading with Luxo Living. For good reason too - our bed never arrived and no communication was provided. We called the phone number and used live chat on the website (they weren’t answering email). Every time it was the same repeated script that the “matter was urgent” and we were being forwarded to the dispatch team and “not to worry” and they will “be in constant soon.” All lies.Only when we placed a PayPal dispute and escalated to a claim did ‘Gil’ reach out trying to blackmail us into closing the claim. All correspondence was sent straight to PayPal for a full refund. This company is the definition of shady. DO NOT BUY FROM THEM. We have reported them to the ACCC and NSW Fair Trade as further evidence in their history of complaints.
Carlos
March 15, 2026
Be aware part II
Be aware part IIFew days after posting a review here they contacted me to apologize and offer 100.00 as compensation for the horrible service.But first I would have to change my review.I guess why they still have good ratings here.
kellielyn_hotmail.com
March 12, 2026
Do not buy from this company
Do not buy from this company. They sent me a faulty bar stools with pieces that did not fit properly. I had to send multiple videos of me trying to put the chair together, then they sent a replacement piece and when that did not fit, they wanted more video evidence. Took over 2 months to get a refund and that only happened when I mentioned I would take the matter to the dept of fair trading. Dreadful customer service.
MARK ANTHONY
March 11, 2026
Easy ordering online, delivery prompt
Easy ordering online and it arrived as per the expected delivery date. I had to contact customer service regarding the return procedure due to chairs not suiting and Thomas was happy to help me through the process. I was pleased with the customer service. Kelly Dixon
KJ
March 9, 2026
Gileent above and beyond to rectify my…
Gileent above and beyond to rectify my issue
customer
February 20, 2026
Charlotte provided excellent customer…
Charlotte provided excellent customer service. She was friendly, approachable, and genuinely helpful throughout the whole experience. Nothing was too much trouble, and she made everything easy and stress-free. I really appreciated her positive attitude and professionalism. Highly recommend!
Grant Gilfillan
February 19, 2026
Jorovin was polite and prompt with all…
Jorovin was polite and prompt with all responses and I believe was making all efforts to resolve my complex issues. Great service.
Jenny Dalton
February 14, 2026
Very friendly and was knowledgeable
Very friendly and was knowledgeable
Narelle
February 13, 2026
Stay well away from Luxo Living
Stay well away. Consistent non delivery, delayed delivery, unacceptable customers service. Do not buy from them. Still waiting for delivery, was meant to be delivered on February 10 then got advised it was February 13 so I took the day off as they say delivery is between 8 am and 5:00 p.m. still no call still no delivery still no response to emailsPrevious order was placed in October I then got a call early December from their sales representative booking it in for December 24 never arrived I followed up early February and threatened them with ACCC then delivered order in February that I ordered in October and there was no back order. Previous order to that they sent the wrong outdoor tabletop the wrong colour after a three days of contacting them they agreed that they did the wrong thing and told me that I had to dispose of an 80 kilo tabletop as they wouldn't pick it up and got a very minimal refund advised I wanted a replacement but they said it was my responsibility to get rid of the 80 kilo tabletop that they sent in error then they adviseed that the table top was on back order so I then had to upgrade to a different table top which costs me an extra 500 dollars. Stay well away not worth the hassleUpdate:They have since been in touch to come with a resolution with our issues. Consultant was Gil and was happy to resolve the issues
nicole jiru
February 12, 2026
Great customer service :)
Great customer service from Michelle:)
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