lumen.me Reviews
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4.3 / 5
Average user rating
4500
Total reviews
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lumen.me Reviews
Read real experiences from customers of lumen.me.
Brands may not incentivize or pay to hide reviews.
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Laura Villarreal
April 12, 2026
Watch out! this company kept my money.
Last year I have bought the Lumen Pro, the “new version”. This company said it was pre-ordered, that the new device was going to be ready to ship 1st quarter this year. I haven’t received the device, I have sent emails and NO answer back and now I see they no longer advertise or have it for sale.
KAREN C.
April 12, 2026
Update: The Lumen app has helpful information but...
The Lumen app has helpful information however, I keep forgetting use it. The reason I cam giving them only 4 stars is I received email notification that my Lumen was being renewed on 04/17/2026. I much appreciate it however, I want to cancel it. I deleted account on app today and haven received email confirmation from Lumen. When I saw this I also Deleted account on their web site. Still no confirmation email or sorry to see you go emails. :-0) If Lumen representative receives this message be advised if I am charged a renewal fee it will be reported to my bank as fraud.I'm surprised Lumen doesn't have auto responder for these type of requests. Karen----------Update, changed rating from 4-1. Customer Support and Customer Service does not communicate well with each other. As a result. I was charged $159.00 today rather than on what was supposed to be 4-17-26. Also, Customer Service emailed me earlier today and talked me into keeping Lumen and only paying $80.00 renewal fee. Tonight they billed me the full $159.00. I emailed them tonight and asked for a full refund and confirmation email that I would not be charged $80.00 to renew on 4/17/2026. I also want to delete/deactivate my account. It's I've wasted enough time and too much confusion due to their poor customer service and support. Updates to follow.
Jason Fitch
April 4, 2026
It helps me plan food choice's and…
It helps me plan food choice's and helps me when fasting good products
Karim Bensouda
April 2, 2026
Great tool to live a healthy lifestyle…
Great tool to live a healthy lifestyle and track my metabolism. This has helped me tremendously with my metrics and shed few pounds. There’s a little bit of a learning curve but plenty of resources from the other users in the community and in the app. The food tracking in the app is basic and I barely use it because of its limitation; overall I will buy this device again and I will recommend it to friends and family.
Alysha Lindvall
April 1, 2026
Lumen copy cat. Scam
Hi. I didn't know where else to leave this but there is a company lumenpick.com selling cloud couches on tiktok and they are using your reviews to scam people. Because it's not real and they just take your money. But I hope you look into this because the bbb is looking into it as well.
Jaime Ferreira
March 29, 2026
From guessing to knowing
Great tool to understand your metabolism in real time.The biggest takeaway for me: timing (meals and sleep) matters just as much as what you eat.It’s not about avoiding carbs — it’s about using them strategically.Definitely worth it if you’re consistent.
CarloL
March 28, 2026
Motivational for inspection
I like the outlined morning and evening measurement process.
Nancy
March 27, 2026
Is easy to use device
Is easy to use device, I had a good experience getting help with my device, IT help.
Doc
March 27, 2026
Like this a lot
Like this a lot
Blythe
March 24, 2026
Ease of use and science based tool that…
Ease of use and science based tool that helps you make better decisions on your food and workouts specifically tuned in on the right times of day.
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