lufthansa.com Reviews
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1.4 / 5
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13958
Total reviews
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lufthansa.com Reviews
Read real experiences from customers of lufthansa.com.
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Jonathan W
April 12, 2026
Lying, dishonest airline
This is the most dishonest, useless airline I have ever had the misfortune to travel with.Shame on them!They celebrate their 100th anniversary this year, time to close them down!I have been subjected to flight cancellations at last minute with no alternatives offered, delays in excess of 5 hours ( still after a year waiting for compensation) Clearly they do not follow the Warsaw Convention on travel like everyone else.An abhorrent disgrace!
Bernhard Suchland
April 12, 2026
Fraud
Lufthansa announces a two-day pilot strike well in advance—and suddenly a simple Munich to Sofia trip jumps from €300 to €800 (via their own group airline, Austrian Air). So while they’re on strike, prices triple within the same group? That’s not disruption, that’s a ripoff.
Daniele Bellini
April 12, 2026
Nightmare
I can’t describe the worst
Nat
April 11, 2026
Sad to see this great airline drop so much in quality
This year I flew 3 times with Lufthansa, each time the first flight was delayed, the connection too short, I had to stress and run. And each time the personnel was annoyed and impolite because people had too much luggage. I had what was within the norm stated on the ticket, and yet, I was treated with disrespect too (although customers who did exceed the allowance must also be treated with respect anyway).Dear Lufthansa, you used to be a great airline, with high quality service, which people trusted. What happened?It could help improving your service if you stop selling tickets with stated dimensions of cabin luggage when the space you have on the aircrafts is not matching it, and if you allow for enough time to transfer. When we book tickets we don’t know the distances in the airports we need to transfer and we don’t know the amount of space you have onboard. You do.It would also be much appreciated if you treated your customers with respect.
Mohammadjavad Massoumi
April 10, 2026
The worst customer service experience…
The worst customer service experience I've ever had. Long waiting lines (more than two hours) and when it gets to your turn they kick you out. Lufthansa is really a scam.
Jim Clarke
April 10, 2026
Not the German efficiency we’d hoped for
Travelling with my 16Yr old son Our first and last flights from Heathrow to Frankfurt and return where spot on – even a little bottle of water and a chocolate included. You don’t get that on easyjet ! O/A : 5/5Our second flight was supposed to be on their 748-8 to Washington. We had booked two seats together where the plane narrows to just two seats so we weren’t sat with anyone else. They changed the plane to the high density 747 400 (OK – these things happen) but they also bumped our seats so we got an aisle seat and a middle seat. Hard luck basically. Then when the meal got served only option left : Beef Bourguignon take it or leave it. We left it. Truly awful flight – probably the worst long haul flight I’ve ever done O/A : 1/5Return flight was from New York overnight. Got the seats we booked on what was a very busy flight. This was much better than the Washington flight and nicer flight attendants. Unfortunately, half way through serving food they ran out of the chicken tika meal – actually the only meal my son had been ‘looking forward to’ .Alternative : vegetarian meatballs. O/A 4.5/5Conclusion – Eat at the airport as chances are you won’t get the meal you were expecting (hoping for ?) O/A 4/5
Cengiz Gurses
April 10, 2026
Since more then one month no answer
Since more then one month no any response.I flow with my miles&more card in december 2025.Suddenly i received an email that my card nummer will be blocked because of i didnt use more then five years with lufthansa.I sent an email/facebook message and a message through their contact form and as a proof included flightticket with lufthanse miles&more member number but no one has responded yet since more then a month.In that case my member number was not INACTIVE!How it possible.Please give an answer and solve this problem!Referenznummer: 1JK-DFJ0-PLR
Joe Bromehead
April 10, 2026
Awful customer service
They decided my bag didnt need to be on my flight and they'd put it on the next one.. however I was joining a cruise ship so I had no luggage my entire trip. I put a claim in for the clothing I had to buy. They offered me a fraction of what I had to spend and I'm still waiting on it 6 months later. Appalling customer service throughout.
M StJ
April 9, 2026
First time and last time flying with Lufthansa
First time and last time flying with Lufthansa. I booked with them and the first of 3 flights ended up being with Air Mafia (ITA). I just left them an appropriate review. Arrived in Rome with ITA and had a connecting flight to Frankfurt with Lufthansa. This flight was late in departing from Rome. This meant that we got to Frankfurt with about 30 minutes to disembark, go through passport control and get to the gate. The gate was so far that when we got to there they had just removed us from the flight. Thankfully a lady managed to convince them to allow us to board as we had only been removed about 15 seconds before. I would have been stranded in Frankfurt with my granddaughter. Never will I use Lufthansa again.
Ovi M
April 9, 2026
Lufthansa is just garbage
They've cancelled the flight and I can't get a refund simply because their own system doesn't find their own cancelled flight. Phones are not working. Initially they said I was rebooked with Turkish and Turkish has no clue. Disgusting
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