luckyscent.com Reviews
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2.8 / 5
Average user rating
72
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for luckyscent.com.
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luckyscent.com Reviews
Read real experiences from customers of luckyscent.com.
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Diana B
March 28, 2026
Charge I didn’t make
Charged my credit card for an order I didn’t make which was manually entered. As my cc notated. They’ve yet to refund it. I’m going to have to file with my cc and file an FTC complaint.
Ivan Lieb
March 4, 2026
Great store, gave me free gifts with order
I recently ordered essential parfums bois imperial from this company. The shipping and delivery was very fast considering many companies like this take weeks to ship. They have an option to get three free samples when you buy a fragrance and they let you request which ones you want. I got two of the three that i requested because one must have been out of stock. But it was replaced with another sample and they decided to throw in an extra free samples, giving me four free samples. Overall my experience with luckyscent was amazing and I will buy from them again.
Tam Rossini
February 17, 2026
Almost 2 Months - No Order!
Placed an order on 11/28/25 during the Black Friday sale. At the time I was informed that my item was backordered and would ship in 14 days. That wasn't going to be a problem for me because it wasn't a Christmas present or anything. Almost 2 months goes by and I don't hear a peep from them. I checked on the status of my request online and it didn't show up in their system. I sent them an email and they finally informed me that there was a production delay and asked me if I wanted a refund. Hell yeah, I want a refund!
customer
February 7, 2026
Sealed outer box. Interior box bad shape.
BDK Perfume arrived sealed in cellophane as it should, opened, exterior box perfect, but there was no tab to pull out the interior box….strike1, I pulled the interior box out with my finger, interior box is ripped down a corner and beat up where the perfume sits, strike 2. Seems like a legit bottle, smells right.….but the packaging makes no sense. I have to wonder if they resealed a returned bottle and sent out as new?? Which makes me wonder if it’s safe. Would it come from Bdk like this?? Idk.
Nicole Feenstra
December 26, 2025
I ordered samples to put into a holiday…
I ordered samples to put into a holiday gift. They waited 8 days to package this order. And now the product won't make it for holiday and will cost me 3x's to ship to the different people for whom it was intended. Ridiculous. I love scents and I frequent Scent Bar but this is terrible customer service.
Joel Bartlett
December 25, 2025
I’ve always been able to find legit…
I’ve always been able to find legit niche fragrances and had wonderful service. Thank god for the samples because while they’re in dabbed vials (same as getting it from a department store) there is plenty fragrance inside to wear multiple times and see if it’s the right scent for me.
Butterfly28
December 16, 2025
I ordered hip-hop by Zernelle Gillie
I ordered hip-hop by Zernelle Gillie. I did receive it and it actually is R&B. I have R&B and it smells exactly like it. It is the wrong juice in the right bottle. I have contacted Luckyscent and they told me to send it back. The person who was in contact with was a little rude. I wish there was a way I could get all my money back and just order from a different place but unfortunately I’m stuck. Won’t happen again I won’t be ordering from them again. I think they need to work on their customer service. This is the first time that this is happened to me and I have over 500 fragrances. The fact that they don’t even offer to send a new one and I’ll send the old one back doesn’t make sense but whatever. I won’t be ordering from them again.
dewayne hayes jr
December 16, 2025
Was concerned after not hearing…
Was concerned after not hearing anything about my order being shipped but they’ll get it to you for sure.
Tom
November 30, 2025
Extremely disappointed with my…
Extremely disappointed with my experience with LuckyScent, and that's an understatement. I placed an international order on 22nd October. There was tracking until 27th October and then nothing.I chased to see what was going on, and got a couple of replies, stating that international orders can take three-to-four weeks. Four weeks passed, and there was still no further tracking update since 27th October! So I reached out by email several times, but no longer got replies. I DMed them on Instagram, they replied (very bluntly) after about four days giving me another email address to try. I emailed that address, and have not received a reply!It's getting on for six weeks since I placed my order, so shipping is insanely slow, and I've since read that they come in 'dabber' form without atomizers, and yeah, I never saw that disclosed anywhere when I ordered.The tracking has since updated. It's gone from Bell Gardens (where it started on the 22nd October), it was then 'moving through the network' on 27th October. Over four weeks passed, it was then 'held for mailability determination' before arriving in Phoenix, and now, 29th November, it's apparently back in Bell Gardens! If I'm waiting much longer without any communication or explanation, I'll be opening a case through PayPal.A very bad experience, and they've now had my money for almost six weeks with no products delivered. Avoid!
Layth Saymeh
November 28, 2025
Awful customer service
First, this fragrance retailer is significantly overpriced for an online vendor. I am genuinely surprised that the business remains competitive given its price points, especially when compared to other reputable sites such as VENBA, Jomashop, or Maxaroma. Unfortunately, only inexperienced first-time customers are likely to purchase from this vendor without realizing the price discrepancies.Second, after noticing that the JOVOY fragrance I purchased was nearly double the price offered on other websites, I decided to return it. The refund process, however, was unnecessarily difficult. It required multiple emails, and the company ultimately claimed that the box had been opened and the bottle used—an assertion that raised serious concerns about their trustworthiness and customer service practices.Overall, I would strongly advise avoiding this vendor in order to protect both your money and your peace of mind.
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