luckybrand.com Reviews
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1.2 / 5
Average user rating
292
Total reviews
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luckybrand.com Reviews
Read real experiences from customers of luckybrand.com.
Brands may not incentivize or pay to hide reviews.
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Alex Lum
April 12, 2026
You'd be lucky if it lasts even one year
This brand, like so many out there, is taking all the quality out of their products. Their men's jeans are so fragile that you cannot run them through a dryer! You have to hang them to dry. The "denim" developed holes and the stitches popped loosed in the legs after barely six months! It is SO bad that I gave up and tried a test since I was going to thrown them away: I tried to rip them. To my shock, it was VERY easy to rip them with my hands! It was hardly any tougher than cardboard! God what atrocious "quality." Sadly, other brands are doing this too such as Levi and Lee. Lucky is the worst of the three and I wouldn't spend my hard earned money on their jeans ever again. They look nice but they're an awful quality product. I have 30-year-old jeans from my childhood that have barely one hole in them. These developed holes in less than 5 months.
Lisa Morrow
March 31, 2026
Lucky brand manufacturing needs to move…
Lucky brand manufacturing needs to move back to El Paso, Texas. After year two of China handling the manufacturing, lucky brand boots quality has fallen off a year after year. No more original boots with quality materials, especially the souls and the heels. Walking Lucky Brand boots for two weeks and you’ll need a new pair. It’s not worth it anymore at the price it cost to replace the heel tips. Fabric doesn’t hold up at all. It’s not even close to the original photo suede the loan reel. Good boots gone bad lucky no more.
Gabbi
March 19, 2026
This company is no longer worth your time
I have been a loyal customer exclusively (not joking) wearing their jeans for over a decade now, but I think I am going to try and find a retailer that sells near me. I got a gift card I have been desperately trying to get rid of for 3 months now. They constantly cancel orders for sale items even though their system says they have 2 or more in stock, leaving you with extra money on it and a bunch of separate orders. Quality and fit are all over the place, too. They take so long to process returns and get money back. I have tried to combine returns, and they have lost my items. They returned one item and "lost" the rest. They said I need to buy multiple return labels, which are $8 per label, because their system doesn't allow you to combine orders onto a label. I've gotten multiple orders due to gift cards I have been trying to get rid of, and their constant cancellation of orders. I refuse to spend a ton of money on returning items because they constantly cancel orders due to their poor processing. Some customer service people are nice, but some are rude and blame you for their processing people losing items when you included the necessary information in the package. They refunded me, but I was worried they wouldn't because of their processing issues.
Brenda Duvall
February 19, 2026
return shipping…
Love there jeans I order all the time will not again. I should not have to pay the return shipping fee of $8 and also they keep the $10 shipping fee I paid to receive order absolutely ridiculous.
Alyson Souza
January 24, 2026
Terrible quality
I purchased two pairs of jeans a year ago and they have both developed significant tears where the back pocket flaps attach to the jeans. The jeans were $69! I have had a lot of negitive experiences with lucky but I found their jeans and men's clothing to still be of decent quality. Well, now their jeans are garbage too. I'm done with them. Levi's from now on.
Bri
January 21, 2026
the worst experience DO NOT BUY FROM…
the worst experience DO NOT BUY FROM THEM!!! I purchased from them and the jeans did not fit and i had to pay 8 dollars to ship them back and did not get the full refund with tax’s i spent 95 and they say that i get 82 dollars but i returned them over 3 weeks ago and never got a refund. they have the worst customer service ever. DO NOT BUY FROM!!! i have been basically scammed out of 13-14 dollars from them. truly a horrible experience and brand.
Dayana Sebo
January 9, 2026
Terrible!!
Terrible!!! I returned an item which tgey received in the 23rd of December and I’m still waiting for my refund. I keep contacting customer service and they keep telling me tgey are processing the return. Will never shop at lucky again.
Cita Cham
December 23, 2025
LARGE SIZE SENT FOR PETITE PERSON
I have been a customer for 20 years! Noticeable decline in condition of items and in correct sizing over the past 2-3 years. Most frustrating is receiving a top labelled XS (I am under 5ft and weigh 106lbs), but which can fit a very large person, with sleeves hanging some 6 inches below my wrist. This incorrect sizing happens over and over again. I am done, it is too frustrating and tiring to communicate again and again and to make repeated trips to UPS.
Margarete Z
December 23, 2025
Recieved a damaged product.
Recieved a damaged shirt with two holes in the front. Product is unworn, with tags still attached. Lucky does not allow online exchanges, and only offers a return option. They charge $8 in shipping to return THEIR DAMAGED ITEM. (No stores near me for the "free exchange" in store.) I was probably naive to think this brand had improved their quality. Lame policy for a defective product. Never again.
steve payne
December 22, 2025
I ordered pants 32 waist by 31 length.
I ordered pants 32 waist by 31 length.. they made me sent them photos with proof. Then tried to trick me by saying it's right. It should say 31x32 to be correct (which is FALSE). Then they jsut want me to return them and waist all of my time and money and everything without any discounts or anything in the future.
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