loccitane.com Reviews
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Join 1,107+ users reviewing L'OCCITANE en Provence UK. Read verified ratings and real customer experiences on loccitane.com before you order.
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4.5 / 5
Average user rating
1107
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for loccitane.com.
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loccitane.com Reviews
Read real experiences from customers of loccitane.com.
Brands may not incentivize or pay to hide reviews.
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M Morgan
April 9, 2026
Renata - Customer Services Team
Renata, one of the Customer Services Team, provided and excellent service. The response was very prompt and to my complete surprise, a product was sent out immediately to replace a faulty one. Fabulous service. Thank you Renata and L'Occitane!
madina
April 9, 2026
Missing items from my order no resolution offered
I received my order with items missing and contacted customer service straight away. They asked me to send photographs of the products and packaging, which I did. After reviewing, they came back and said their stock levels and parcel weight confirmed everything was shipped correctly, so they were closing my case.No actual evidence was provided, just internal checks that don’t prove what was in my specific parcel. They essentially called me a liar and refused to escalate. Really disappointing from a brand that charges premium prices. I expected much better customer service. Will be pursuing this through my bank.
JC
April 7, 2026
Great products, great service
Great products, that's a given. They did miss shipping one of the products I ordered. Wasn't an issue as I emailed them that it was missing and within 10 mins they had arranged it to be priority shipped, no questions asked. Super customer service.
Patricia Fox
April 1, 2026
I was offered by L’Occitane a birthday gift
I was offered by L’Occitane a birthday gift the next time I ordered from them. I did order & was told twice, with different ‘codes’ that my ‘gift’ was out of stock! A lovely customer service agent called Mishellina, was on the case. Prompt replies to my emails & sent separately to my order, a lovely birthday gift. Great service & attention to detail.
John Doyle
March 27, 2026
Fantastic customer care
Fantastic customer care. I received my order slightly damaged; this was resolved very efficiently and professionally by Betty in customer services.
Alex Hobson
March 24, 2026
I asked a question
I asked a question. Betty answered it. I goy ythe result I wanted. Confabulations and Thank You Betty.
Helen Barrie
March 20, 2026
I love this company and the products
I love this company and the products, they are beautiful and make great gifts. I had a recent issue in that I had forgotten to add a free gift to an order but I emailed and got a response from Renata so quickly. She sent the item out separately and was so kind in her response. It makes me feel like I’m appreciated as a buyer. Thanks as always.
Jacqueline Conway
March 20, 2026
Very efficient service
Very efficient service . Excellent customer service … very fair quick and easy to communicate with Renata . Well done thank you
BIT GAMES
March 19, 2026
The new look packaging
I have been buying from L'occitane for the last 20 years. Recently I went into the Covent Garden store, and was flabbergasted. The " new look" packaging is ghastly, looks and feels cheap, has zero personality, doesn"t convey the L'occitane values and branding. What are you doing L'occitane, cheapening your trademark visuals. I am not saying this just here, I have actually taken the time to write an email directly to the customer services, under my full name. Because I do care about how one of my favourite brands over the years is ruining the experience for it's loyal customers.
S W
March 16, 2026
replacing item ordered by mistake
I was able to speak with a real person more or less straight away. The contact details were easy to find and clear. The incorrect item was replaced , no questions asked, even though it was my fault for not checking the order confirmation proberly
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