lkbennett.com Reviews
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3.0 / 5
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6372
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lkbennett.com Reviews
Read real experiences from customers of lkbennett.com.
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ASDF
March 15, 2026
I have been double charged for an order…
I have been double charged for an order of £690.20 and only received 4 of the 6 items I ordered. So I have been charged an amount of £690.20 for the full order..and £556.10 for same order minus the 2 amounts of the missing items....so £690.20 + £556.10 = £ 1246.30. And I have only received goods worth £556.10. Nobody has responded to my emails. I have been a loyal customer of LK Bennett for years and this is how they treat their customers! Rotten unscrupulous disgusting treatment!!!
CHERIE
March 8, 2026
BE VERY CAREFUL AND TAKE ALL NEGATIVE…
BE VERY CAREFUL AND TAKE ALL NEGATIVE REVIEWS SERIOUSLY. I Placed order. Heard nothing. I Chased….. to be told order cancelled as stock not available. So why accept order with “ your order was successful “ email? Took me to chase delivery to find that out. Company is in a chaotic mess and not just financially.
Kim
March 5, 2026
Be aware of this company have taken my…
Be aware of this company have taken my money with no hesitation however I have not received the goodsI have called a few time and followed up with a email still no response
Nana
March 3, 2026
Please be forewarned everyone
Please be forewarned everyone. Ordered 2 dresses, one arrived in crumbled envelope, the other was not in envelope and no information sent on its absence. No on answers phone and email not responded to. Out of pocket by £74.75 . Luckily the dress that arrived fits. Don't bother to order online as they are under administration, you'll be the last and least important creditor to receive money back for failed service.
Judith Wann
March 1, 2026
I ordered a handbag in February to…
I ordered a handbag in February to match shoes I had bought for my daughter’s wedding. I was charged £113, but when the bag arrived it had a sales tag attached stating £56. I emailed the company and got a rude reply staying I had been charged the online price. I arranged a return and paid the postage of £4.95. I returned the bag via Royal Mail and got proof of posting. However tracking shows the parcel is stuck in Royal Mails Corby warehouse showing postage not paid. I would advise anyone considering purchasing from this company to think again as returns are not being processed.
IG
February 25, 2026
Do not order from LK Bennett
Very bad and costly experience returning an online purchased item. 2 weeks ago, I used the LK Bennett return service and paid £4.95 to return a dress! The item is being held by Royal Mail as LK Bennett have not paid enough postage. Customer service initially told me that the problem is with their returns company and not them. Currently, they are not answering the phone and live chat is offline. With no refund likely, this has cost me about £138.00. I will be contacting my credit card company.You have been warned.
L Binns
February 23, 2026
Very poor delivery and return experience
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp and crumpled. Returned both, unable to return in store as had paid by Apple Pay so had to pay another £4.95 to return.Would never shop online with LKBennett again, dreadful experience and a very stark contrast to an instore experience
IB
February 19, 2026
Really bad experience with return online…
Really bad experience returning online purchased item. I had to pay for postage and then pay again for the bounce back of the parcel because according to Royal Mail - LKB not responding - so my parcel was returned back to me. In order to collect this parcel from Royal Mail I had to pay £7 penalty. No refund from LKB. I tried calling - no response.
Sivahami Sivananthan
February 10, 2026
I have ordered twice from the website…
I have ordered twice from the website recently and they order never arrived. As it was an international order there were international credit card charges which they took months to refund the first time and now the second time are still disputing. It’s my fault for not learning my lesson and ordering again after the terrible experience the first time . Never ever order from them
Satisfied customer
February 3, 2026
To warn LKBennett customers
To warn LKBennett customers: track deliveries, returns, charges and refunds very carefully, or consider not buying from them at all.I have been charged twice for an item that wasn't delivered. The customer care line is not answered because they are 'busy' and email responses take weeks. I was eventually promised a refund which hasn't arrived.A thoroughly unpleasant experience and I remain out of pocket by £236.30!
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