lenscrafters.com Reviews
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3.0 / 5
Average user rating
886
Total reviews
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lenscrafters.com Reviews
Read real experiences from customers of lenscrafters.com.
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Deon
April 12, 2026
Fashion Square Mall in Scottsdale, Arizona 85251
I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.
esfnyacct.com
April 10, 2026
Nose pad replaced quickly and for no charge
I went there to get a nose pad replaced on glasses that I bought 20 years ago at a different LensCrafter. They did it quickly for no charge, did not even seem to care whether they were from LensCrafter or another provider. They were super nice about it. I will definitely be going back there when when it's time for my drivers license eye exam and to finally buy new glasses ! Store is at 3rd Ave and 81st in Manhattan.
yamilet Tor
April 9, 2026
Hello so when I first went in for the…
Hello so when I first went in for the first time. It was so fast and easy, However when I came to pick up my glasses. That’s when they took a long time to get help getting my glasses home.
Michelle
April 8, 2026
Caitlin at Ala Moana Mall is a godsend!
I stopped in at LensCrafters in Ala Moana Mall in Honolulu for a repair to my prescription sunglasses just a couple days ago. This wasn’t minor, I couldn’t even wear them in the condition they were in. Although they were not purchased there, Caitlin eagerly took on the challenge and within one minute made the needed repair that allowed me to wear my prescription glasses again! She was truly amazing with her abilities and proficiency in her customer care. She would not accept payment so please ask for her by name if you are in the area and need glasses to help me “pay it forward”.
Annie van Leur
April 5, 2026
A REAL SCAM
I went to LensCrafters for a routine exam. I'm only slightly nearsighted. I only need glasses for driving to read street signs; I don't need them for business signs or highway signs. I don't need glasses for reading at all.LensCrafters would not give me a prescription, told me I was "legally blind" and shouldn't be driving. What BS!!I can read a TV screen in the living room from the kitchen without glasses. I think they get a 'kickback' for recommending eye surgeons.
David Stuflick
April 3, 2026
I had always bought my glasses at…
I had always bought my glasses at Costco. The lens seemed to scratch easily and the frame choice was limited. Recently I met a Lens Crafters employee at an event I was attending and he explained that they have various lens to choose from and if you have frames you like you can put the new lens in those frames. Well that was all I needed to hear. I went to my local lens crafters had an eye exam and I was impressed by the technicians performance and willingness to discuss my needs as far as my lens’s. I ordered my lens and gave the associate my frames. I saved a minimum of $400-$500 dollars. That made so much sense. Why buy frames if all one needs is new lens. The glasses arrived and during the girly inspection at the store they found a scratch on one lens so they sent the glasses back for a new lens. The came back and were ready for me to pick up in three days. The glasses are wonderful. My lens are progressive and transition. The progressive lens are perfect and easy to get use too. I like the experience so much my wife is going to them next for her lens to be put in her current frames.
Larry Johnson
April 2, 2026
I went to Lenscrafters in Daytona Beach…
I went to Lenscrafters in Daytona Beach Florida last year and purchased a pair of glasses with an expensive set of frames ( I don't remember the name ) and progressive lens with all the addon's; blue light, sun darkening, etc. The cost was over $700.00. In the store they looked and worked fine. After a few days I started to notice I was getting dizzy while wearing them. I planned to return to them and find out what the problem was, but I had an emergency in my family and had to leave town. I was gone almost 2 months. When I got back I went to Lenscrafters to get some help. They told me the vision area was not wide enough and I needed a more expensive lens, but their guarantee was only 30 days. I told them about my situation and that I would pay for the new lens. Their price was over $1000.00! just for the lens. How could they sell me lens and frame for $700 and then $1000 for replacement lens? This is sheer greed they saw someone they could take advantage of and tried. I left.
RPG
March 31, 2026
This is the one in National City and…
This is the one in National City and the address is: 3030 Plaza Bonita Rd. Spc 14. National City, Ca. 91950. I am writing to share a deeply disappointing experience regarding a recent EPP claim at LensCrafters.My wife and I were assisted by Beth and the store manager, Jessica. Unfortunately, the interaction—particularly with Beth—was unprofessional, confrontational, and lacking basic customer care. Rather than helping resolve the issue, the tone and approach made an already frustrating situation significantly worse.At the time of our original purchase, Jessica clearly advised us to enroll in the EPP, explaining that we could use the benefit to receive a second pair before the plan expired, as long as it was done within the appropriate timeframe. We relied on that guidance and acted in good faith.However, during our recent visit, we were unexpectedly required to surrender our original glasses in order to proceed with the claim. This requirement was never disclosed at the time of purchase and directly contradicts the explanation we were given. The policy language indicates that returns “may be required,” suggesting discretion—yet in our case, it was treated as mandatory without any explanation or flexibility.This lack of transparency and inconsistency is concerning. There was no indication on our receipt or purchase documentation that surrendering the original glasses would be required. If this is standard practice, it should be clearly communicated upfront—not introduced at the time of a claim.What is most disappointing is not just the policy confusion, but how it was handled. Good customer service involves clear communication, empathy, and a willingness to resolve concerns. Unfortunately, that was not our experience.This situation has significantly impacted my confidence in continuing to do business with LensCrafters. I had been considering purchasing prescription smart glasses—specifically Ray-Ban Meta Smart Glasses—through this location, but after this experience, I am reconsidering.I hope this feedback is taken seriously and used to improve both communication and customer service standards. Customers should feel informed, respected, and valued—not confused and dismissed.Overall, this experience fell well below expectations for customer satisfaction.
Delma and Thelma
March 27, 2026
Justin at Barnes Crossing Tupelo MS…
Justin at Barnes Crossing Tupelo MS went above and beyond for customer service for me and my twin ! We were double trouble and he helped us to both get awesome glasses and was very attentive to help us with youthful glasses for senior twins !! He knows customer service !!!
Colin
March 26, 2026
I purchased a pair of expensive polo…
I purchased a pair of expensive polo prescription sunglasses with supposedly top of the line lenses. After 6 months of very little wearing the coatings began to separate on my lense. Shocked is an understatement. They advised me that they wouldn't warranty them and offered me 30% off a new pair insisting the frames were likely incapable of receiving new lenses without cracking the new frame. I have proof of purchase and all documentation including the email conversation with their associate. Joke of a company. Buyer beware they are crooked
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