legacybox.com Reviews
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4.0 / 5
Average user rating
1831
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for legacybox.com.
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legacybox.com Reviews
Read real experiences from customers of legacybox.com.
Brands may not incentivize or pay to hide reviews.
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Joe
March 27, 2026
You keep me informed
You keep me informed. Most important. You’ve lost nothing. The move from miniDV to regular digital great. Worth extra for fast delivery. Excellent experience more coming.
Christy Cole
March 25, 2026
Professional and reliable, helpful customer service!
Quick, quality service, kind and helpful agents, A+ from this very satisfied customer!
TS Wheeler
March 24, 2026
Support unresponsive, but well packaged and originals well preserved
This is the second time I have used Legacy Box. On the positive side, all my originals were well preserved and packaged. The second time I used the Rush processing and they were delivered quickly. On the negative side, the first time I ordered 50 items transferred in August and did not receive the transfers until right before Christmas with lots of nagging. This time one of my tapes transferred as blank, but I could play on a cassette tape player. I reached out to the company to request a refund for it and received no answer. I also tried to share the digitized copies with family and could not. I again reached out to the company 2 different times, but no answer after several weeks.Quick nice response from their representative here on trustpilot, but still haven't gotten a response to my emails from the company a week later. Resubmitted my emails and we'll see....
me
March 24, 2026
Great communication
Great communication! So happy to be able to save our memories! Thank you legacy box!
Cam
March 24, 2026
This has been great to see these old…
This has been great to see these old videos. It brings back the best memories I could ever try to remember.
Jacqueline Burke
March 23, 2026
Love the results!
Love the whole process. It was quick and easy. The only quirk is pricing. You have to be a good shopper and look for the bargain, because the first price you see isn’t the best price available. In other words, the pricing is not as transparent as it could be. Other than that, be a smart shopper and you will love the rest of the process and product.
Theresa Reilly
March 22, 2026
Very happy with my old films turned into videos.
Everything was easy to do from start to finish. My only negative feedback would be the pricing was all over the place, text or emails constantly for sales. Never knew when to order if tomorrow deal would of been better. I did like that you gave stickers with discount price in original order. Sharing videos easy.
Anne
March 22, 2026
Legacy Box was quick to correct their errors
Legacy Box worked to secure my original videos with shipping arrangements and sturdy boxes. I had some video cassettes digitized and they did a very great job. I enjoy watching them. When I received the digitized version back, I noted that several videos were messed up during conversion to digital. I communicated with LB customer service who needed confirmation they had messed up but then quickly sought to re-process the messed up videos. I appreciate a company who quickly responds to consumer complaints to correct their errors. I will recommend LB to others because they demonstrated quality service.
JEGPgh
March 22, 2026
Ordering and shipping was easy
Ordering and shipping was easy. What we received was well packaged and correct. The only negative was the length of time it took to receive the order.
Andrew Naidl
March 21, 2026
They did a very professional job
They did a very professional job. Kept me informed the whole way. Their packaging and explanations along the way are top notch.
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