lavieenrose.com Reviews
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1.7 / 5
Average user rating
165
Total reviews
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lavieenrose.com Reviews
Read real experiences from customers of lavieenrose.com.
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irene sukherman
April 2, 2026
would never buy from them again
I went to the store and had my measurements taken by their professional, I ordered one size smaller, since it did not look right, and it ended up being 2 sizes bigger, so if it's not bad enough I had to pay for delivery, now I have to pay for shipping it back, which half of the cost of my item.
Lili
March 27, 2026
la vie en rose’s delivery partner
My only issue with la vie en rose is that they have chosen to deliver their packages with puralator instead of Canada post. Every time, it’s a hassle to receive a delivery from puralator.
Jessica Hall
March 14, 2026
so many issues with this company
so many issues with this company. 1. they use a canada post address finder but they do not use canada post for shipping. Rural cities (even Banff, AB) cannot receive deliveries for this ridiculous issue. 2. sent me a shipping email but did not provide a tracking # 3. i used the chatbot to ask what my tracking number is, they recommended I speak to a live agent. I immediately get a notification that it is ourside of business hours even though they work until 6pm est and it is only 5pm est when I reached out. 4. i phoned to get help with an order and the customer service agent could not have been more unhelpful. recommended i have my order shipped 1.5 hours away and go to pick it up there. this is the only canadian company that refuses to ship to canadian addresses. it's a joke.
Lynn Gauthier
March 11, 2026
Did not send me 4 items I ordered…
Did not send me 4 items I ordered totalling $100, but my order included 2 items I did not order. Will not give me an ETA on when they plan to send me the items I paid for and are expecting me to return the incorrect items they sent me before tgey will ship me what they owe me. I have been trying to manage this issue with customer service for 3 months with no resolution in sight.
Sasha Shatskii
February 15, 2026
Stop bothering your customers
Managers should definitely stop forcing sales associates to bother the customers every single minute. I’ve been to their different locations, and every time their impertinent staff would not let me browse in peace for a moment as each of them would approach me literally one by one to distract me from my search and ask generic questions like “is everything ok?” At the same time those associates do not look friendly at all and you can see how they hate doing this and talking to you. When I had a couple of items in my hands but wanted to browse more, the associate insisted on taking my items to the fitting room, and after I’ve waited in line forever she completely forgot about my items and realized she lost them somewhere!When you eventually get to try your stuff on in the fitting room, they will not leave you alone either and will keep knocking on your door and asking if the fitting is going ok all the time.Super annoying and makes me want to avoid going to their stores whenever I can buy my underwear somewhere else.
Consumer
February 10, 2026
If ever you wanna look like an old…
If ever you wanna look like an old grandma accidentally wandering onto the beach, La Vie en Rose is absolutely your place.These bikinis have the magical power to age you by 40 years the second you put them on. The cuts are awkward, the fit is tragic, and the fabric feels like it was designed for surviving a nuclear winter, not sunbathing. The styles somehow manage to be boring and unflattering at the same time, which honestly takes talent. You don’t wear this bikini to enjoy the beach; you wear it to rethink your life choices while staring at the whales.If your goal is to feel uncomfortable, frumpy, and wildly overcharged for the experience, congratulations: you’ve found your brand.
Mali Hoss
February 5, 2026
Very disappointed with the quality and…
Very disappointed with the quality and customer service.I purchased a 3-piece swimsuit set from La Vie En Rose, and I was excited to wear it for the first time at a water park. I only wore two pieces of the set, and to my shock, the color changed immediately.The swimsuit was originally green, but after wearing it once, it turned gray.The worst part is that I did not even wash it yet — the color change happened while wearing it.Many of my family members were with me at the same water park, and they were wearing swimsuits from different brands, including Shein, and none of their swimsuits had any color fading or discoloration except mine.I contacted customer service and provided photos as proof, explaining the situation clearly. Their response was extremely disappointing. They said they could not do anything because they have “never had a similar complaint before” and insisted that it must have been caused by improper washing — even though I clearly explained that the swimsuit had not been washed at all.It’s unacceptable to pay for a swimsuit from a Canadian brand and have it lose its color after one single wear, and even more disappointing to receive such dismissive customer service.I will not be purchasing from them again and I do not recommend this product to anyone looking for quality swimwear.
Heather Ellingham
January 22, 2026
Daughter fighting back tears with rude…
Daughter fighting back tears with rude staff at Sunrise Centre store in Kitchener.. felt made fun of and shown no empathy in return process. I will no longer buy anything from LaVie en Rose
Mona Lall
January 14, 2026
I recently placed an order during a…
I recently placed an order during a sale, but upon receipt, I noticed that some items were missing. I contacted the store promptly, and after investigation, I was informed that the management team had confirmed all items were shipped and, unfortunately, they are unable to offer refunds or reshipments. While I understand these policies, I found the situation somewhat disappointing and felt that a greater level of responsibility and customer care could have been demonstrated. As a result, I am hesitant to shop here again.
Samantha Russell
January 6, 2026
Gift receipt vs original receipt
Sales associates should ensure customers understand the refund policy. The "holiday return policy" on their website and receipt also isn't clear. On Monday Jan 5, husband returned 3 items that he had purchased for our daughter on Dec 22, 2025. Nothing worn, original tags still on. At the time of the return he only had the gift receipts with him. Sales associate should have explained original receipt was required for a full refund. Instead she refunded the amount onto a gift card. If he knew he needed the original receipt he would have easily returned home for it.
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