laura.ca Reviews
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1.9 / 5
Average user rating
138
Total reviews
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laura.ca Reviews
Read real experiences from customers of laura.ca.
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Marilyn Newbury
March 27, 2026
Thank you
Thank you, Laura Plus in Southland Mall in Calgary, for helping me with my extensive shopping trip to replenish my wardrobe. Both Jennyies and the Manager were very helpful! Thank you!
Kim
March 25, 2026
Bought a blouse from their website…
Bought a blouse from their website since they didn't have it in stock in stores. It arrived, tried it on, doesn't fit. Yes, it said final sale but its not my fault they make the material different as I got another top in the same size, fit fine. So I can't even exchange for a larger size, I'm stuck with this blouse, would have been faster to just throw the $50 out the window! Seriously, their customer service and return policy is horrible and severely over priced clothing!
Lorraine Labonte
March 21, 2026
No longer a choice of preferred clothing
On a second visit at the store, I was informed that they could not give me a 20% discount of the month of my birthday since I already made one purchase 2 weeks prior.I informed the representative that I was never informed that there were a limit of times I could benefit of this discount.For this reason, I will no longer shop at this store nor will I recommend them to my family and friends. For a reduction of 15.00, they have lost a loyal clients of 20 years.
SMc
February 20, 2026
I ordered online
I ordered online, several items (7) they all are smell of woman’s perfume. I have them airing outside and I don’t think I can get the smell out- Women’s wear stores and warehouses should be fragrance free, so the clothes do not absorb it. This is so not ok for the thousands of people with allergies
Shazila Bolden
February 3, 2026
No compassion
I am extremely disappointed with my experience.I purchased these items as gifts for my mother. She became unexpectedly ill on Christmas Eve and sadly passed away shortly after New Year’s. I contacted the company to request a compassionate, one time exception in the form of store credit and asked that the situation be reviewed by upper management.Despite these circumstances and my loyalty as a customer and member, the request was denied strictly on policy.I understand that companies have rules, but compassion should still have a place in situations like this. Unfortunately, that was missing here. Because of how this was handled, I will no longer be shopping with this brand and wanted others to be aware of my experience.
Debbie
January 11, 2026
Olive coloured jeans
Very comfortable high rise olive coloured jeans. Good quality and excellent value and true to size. Always a pleasure shopping at Laura’s.
Heather Smith-Secord
January 7, 2026
No more Petites? Shame on Laura's
Shame on Laura's for discontinuing their Petite line of clothing. As a woman under 5' tall and short waisted, it was one of the few stores left that I could buy clothes that fit properly. When I discovered this at the Eglinton & Warden location, the salesperson was less than empathic to my plight and argued (and argured and argued...) with me that this is for the best. I finally stated that I didn't appreciate her arguing with me, the customer, or her continued lack of empathy and asked her to leave me alone. I hope another company will recognize that petite women deserve to have nice fitting clothes that don't need a ton of alterations.
Valerie
January 5, 2026
Dear Laura Management Team, Sylvia Cook
Dear Laura Management Team,I am writing to express my sincere appreciation and recognition for the outstanding customer service I received from Sylvia Cook at your Laura location in Burlington.I visited the store on Sunday while shopping for the perfect accessory for my son’s winter wedding at the end of February. From the moment I walked in, Sylvia greeted me warmly and immediately took the time to listen to what I was looking for. She stayed with me throughout the entire search, offering honest, thoughtful, and supportive advice.Thanks to her dedication and exceptional service, I ended up purchasing not only the accessory I had in mind, but an entire new Mother of the Bride outfit, along with a black faux fur stole. Her approach was never rushed or sales-driven; instead, she was genuine, truthful, and clearly focused on ensuring I felt confident and comfortable with my choices.So impactful was my experience that I returned to the store the following day to purchase a white stole for my future daughter-in-law to wear on her wedding day.Sylvia’s professionalism, friendliness, and authenticity are truly an example for others in customer service. By the time I left, we were on a first-name basis, and because of her, I will most certainly return to the store. Sylvia deserves to be commended for her dedication and excellence.Please extend my thanks to her and recognize her for the exceptional service she provides.Warm regardsValerie
No
January 1, 2026
My husband went to buy me a Christmas…
My husband went to buy me a Christmas gift from Laura’s. He told her I need petite size medium. Sales clerk disregarded “petite “. Sold him regular size large. Everything is too big & has to be returned.What is wrong with you people. No size petite. Sucks
Massi Schnab
December 29, 2025
Very disappointed with the customer…
Very disappointed with the customer service at Fairview Laura store due to their manager’s behavior. I visited this store to ask about a price adjustment and a return. The manager was rude, dismissive, and unwilling to listen. Instead of explaining calmly, she told me to go back to another store and refused to help. This was an unpleasant experience that does not reflect good customer service.Terrible customer service!
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