landsend.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 560+ users reviewing Lands' End. Read verified ratings and real customer experiences on landsend.com before you order.
Related articles
1.6 / 5
Average user rating
560
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for landsend.com.
Brands may not incentivize or pay to hide reviews.
landsend.com Reviews
Read real experiences from customers of landsend.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Barbara Brown
April 10, 2026
The shipping time is unacceptable and …
The shipping time is unacceptable and customer service is not helpingIt should not take 3 weeks to get an itemNo more ordering from this company even QVC is faster
Dwight
April 9, 2026
The men’s shirts are running a bit…small
The men’s shirts are running a bit small for the large size which I bought. (4 of them). The button holes are also small. I can live with those things. However, the buttons are quite fragile and are falling apart with each washing and there are no button replacements sown into the shirt as most shirts are. Very disappointing that the quality Lands End shirts are no longer trust worthy.
LINDA NICHOLSON
April 9, 2026
I would give no stars if possible to do…
I would give no stars if possible to do this. I have paid for item. Supposed to be here within 2 - 5 days. It is weeks late now. Nothing has arrived. I've had to contact them 3 times and they have re-sent - but not urgently. Who knows if I will ever receive what I have paid for? Missed the birthday now - present hasn't arrived.
Maria Munoz
April 8, 2026
Bad online experience trying to contact re: defective product.
I tried to find out how to get repair or replacement for a coat where the zipper broke prematurely. The website had multiple choice options and they were very restricted (this was so bad it seemed intentional) so I could never find what I wanted. I tried the chat, I think it was a bot because it kept asking questions I had answered. When I said I did not have the order number (I had not ordered the coat online) they kept asking for the order number. Then it sent me to a return page that required the order number. I tried to chat with a human but that failed. So I gave up, which I believe was what they wanted. However, I usually buy about 20 garments a year at Land's End for myself and other family members, and I'm done. I can get pants at Talbots and fleeces at Columbia and workwear at FIGS.
Beverly Petermann
April 7, 2026
I would give no stars if I could
I would give no stars if I could. What a rip off of a company. I ordered two shirts, both of which did not fit and they charged me $16.90 to send these items back. What a JOKE!!! I’ll NEVER SHOP WITH YOU AGAIN. Use Macy’s, they do free returns without an additional service charge and don’t rip off their customers on returns. Never again Lands End. You used me up with those charges.
Joyce Elferdink
April 7, 2026
Beware: Statements are not mailed
I never got a bill from Lands End and yet was given a poor credit rating and received several calls every day from Comenity Bank (marked as spam) for an $87 late payment. I just found out that LE had only been billing me through emails which I had not requested and never saw. I believe this may be a contrived method for charging their late fees.
Lynn
April 6, 2026
Not fulfilling orders, not able to cancel order in a timely fashion, and returns are up to $10 per return. Also, charged with credit for multiple times. Frustration abounds.
I ordered an item and website said it would ship in 2-4 days. Six days later, I receive an email saying order is delayed. Chat line will not answer question, and call-back option does not call back. The option to cancel only gives me 30 minutes from when I ordered 8 days ago. The return policy is to charge me $6.95 to $9.95 for a return label. Also, I was charged on my credit card for the full amount 8 days ago. I was also charged the full amount today and then refunded the full amount today. I am not sure what is happening. I am hoping customer service can help me, so far no luck. I don’t think this company is as well run as it once was and I will not use it again as my last three orders have not been abled to be fulfilled.
Paul B-G
April 3, 2026
Unreliable ordering
Stock management appears not to be real time. 2 days after ordering an "in stock" item, I see it is on backorder expected to ship in 2 weeks (no active communication to advise me). Subsequent online chat reveals this is not accurate and my item is not expected for 4 months. Agent could not or would not amend the order - suggested I order again and cancel - but the sale code has expired and could not be replicated. Very disappointing.
Pamela Baier
April 1, 2026
I'm extremely disappointed in Lands End
I'm extremely disappointed in Lands End, I can no longer buy the DDD tankini I have been buying for years! I have a large chest but the rest of my body is normal, I don't want the flutter, blouson or flowing top versions. I loved the option of just a normal underwire tankini in several colors.
Tina Cirelli
March 31, 2026
Lands End is no loner the Company it used to be.
I placed an order on February 23 for a quarter zip shirt. It is now March 31 and they still cannot tell me when I will receive the item, yet they have charged me for it! This company has gone way downhill. Very disappointed.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).