la-z-boy.com Reviews
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1.4 / 5
Average user rating
784
Total reviews
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la-z-boy.com Reviews
Read real experiences from customers of la-z-boy.com.
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Diane L Loyd
April 11, 2026
Bought two lazy-boy recliners along…
Bought two lazy-boy recliners along either four year protection plan and two years later the foam has started to fall off arm of both chairs on right side. Of course told by protection plan this is not covered. I owned my first Lazyboy for 30 years without a problem but will never buy their product again as the quality is terrible
David Holdsworth
April 10, 2026
Poor quality no backup service
Poor quality no backup service - warranty is worthless.Leather headrest stained due to poor quality and La z boy didn't want to know
Al R
April 10, 2026
In 2014 I bought a leather recliner…
In 2014 I bought a leather recliner with a manual recliner mechanism. I have never had an issue until last week.A seat spring broke, probably because I sat down too hard, and I wanted to buy a new one. After a video consultation, they sent me out an entire base assembly, free of charge. I only paid $16 for the shipping. I installed it because I wanted to do it myself. It installed perfectly, and now my chair is as good as new. I am thrilled with the La Z Boy experience.
NJ
April 9, 2026
dishonest
I’ve purchased four pieces of furniture from this store totaling thousands of dollars, but my latest experience has been a nightmare. I bought an "as-is" floor model that was in perfect condition in the showroom. Despite explicitly requesting no delivery on Tuesday, they showed up anyway.A person at my home let them in, but during the delivery, the movers dropped the piece on its side, snapping the door hardware. They then lied to the person at my house, claiming I bought it in that condition, and pressured them into signing off on it. I’ve called every week for over a month with no resolution. They even had me come in for a partial refund only to claim Apple Pay "doesn't work" for returns. It feels like they’re just stringing me along hoping I’ll give up. This is a terrible way to treat a repeat customer.
Charles
April 4, 2026
Bought 2 recliners ..delivered today…
Bought 2 recliners ..delivered today…had an issue with how to charge batteries ..etc…called our salesperson at the store..within 45 minutes..as soon as he was off..came to our home..& spent an hour with us ..his name is Dawson..at the Sarasota store..if you ever want or need anything from Lazy Boy…ask for him…you won’t be disappointed .
William West
April 2, 2026
First Purchase & Last Purchase
This was my first La-Z-Boy purchase in 54 years, and based on this experience, it will most definitely be my last.Shortly after delivery, I noticed that the chair produces excessive and unacceptable noise during normal use. For a product at this price point, this is completely unacceptable. I participated in a virtual service call; however, it is unrealistic to expect that a technician can accurately diagnose a mechanical issue like this remotely. As a result, rocker springs were ordered.I was specifically advised that once the parts arrived, I could call to schedule installation and that a technician would be available within 10 days or less. That has not been the case. When I called today to schedule service, I was given the first available appointment of April 22, 2026—far beyond the timeframe I was promised.This level of service is unacceptable.Over the years, I have purchased many recliners, including models priced as low as $300, and have never experienced issues like this. It is extremely frustrating that the most expensive chair I have ever purchased has turned out to be the poorest in quality and backed by such inadequate customer support.At this point, I am completely dissatisfied and disappointed with both the product and the service provided.
Nancy Horricks
April 2, 2026
Zero customer service
I purchased to recliner chairs in Halifax Nova Scotia. Both chairs were defective. I had to drive 9 hours round trip to pick up the chairs and then 9 hours to return the chairs. I had to argue with staff to return chairs and never received an apology and was treated like a convict, as if it was my fault. I now have 2 new recliners from Lazyboy that are substantial quality, fabric is not good and the chair base has an oily substance that cannot be cleaned. I have emailed the CEO who does not contact. I tried to exercise the $700 warranty on these chairs but without success. They have not addressed the chair base and have decided they will not cover the stains in my chairs after waiting for the whole process for a month. They seem delighted to send me a cleaning kit so for the $700 paid I can do my own cleaning. I will NEVER purchase from this company again. Non existent customer service.
Christine
March 30, 2026
I needed a recliner today for my…
I needed a recliner today for my brother who has cancer. The store in Newport News, Virginia was amazing! The staff was compassionate and friendly. I was able to walk out with a floor sample for him for less than $600.00. Thank you for making it easy on a day that was already very hard.
David Flake
March 30, 2026
Sofa and recliners.......terrible product
Purchased a sofa set and when it was delivered it had pulls in the material. It was documented and photographed by the delivery team prior to them finishing the setup. I should have rejected it immediately but trusted the dealer would look after it. That didn't happen and Lazyboy won't warranty it. They said it was because we have a dog. It was damaged prior to it arriving and coming off the truck. We are stuck with damaged furniture off the truck.
Becky Thomas
March 27, 2026
Oh how I wished I had read reviews…
Oh how I wished I had read reviews before buying my sofa. I ordered in Nov 2019, there was a 17week lead time. I paid almost £2000 for a 3 seater recliner sofa.A tension spring broke in November 2024, a simple fix you might think, especially as I had told them that theycould send the spring and I would fit it. I was told they don’t carry the springs and I would have to pay£72.00 for an engineer to come out and that may or may not cover the cost to fix it.I am now very confused, I was sold a sofa with a 10 year warranty, the spring failing after lessthan 4 years use indicates to me that there is a manufacturing issue which should absolutely becovered under warranty. My Brother, who has an engineering background has inspected thespring and he has stated that for it to break in that fashion it has to have been an issue duringmanufacture. I am now concerned that the other side will fail also.I was left with a seat that did not fold up, I had a blind cat and I was concerned that he would getinside the underneath workings.I have recommended La-z-boy to family, friends and neighbours, I have since shared with them myexperience and advised them not to bother with La-z-boy products as the ‘warranty’ is a completemyth.I also purchased the extended fabric warranty at a cost of £168, I fear that that also is worthless.I don’t know how companies get away with stating that they offer a 10 year warranty, when in factthey do not.I kept fighting my corner, sending countless emails in the vain hope that someone somewhere would actually help. Well, after a lot of frustration on my side and a lot of dodging on their side, I finally managed to get someone who was willing to help, and, after one failure, I was sent a spring that actually fitted - apparently I was used as their Guinea pig as they had had a lot of requests for springs - what a surprise. So, in April of 2025, my footrest issue was resolved. It was a lot of hard work to get there, it should not have been like that at all. I thought long and hard about writing this review, but I feel that others should be made aware of their non-existent aftersales ‘service’ and it was only through my dogged persistence that something was actually done. Malpractice, misinformation, very poor business practice. In fact, from the amount of 1 starreviews on here, I am surprised that they are still in business. The seat that I sit in the most is now becoming uncomfortable and is definitely lower than the others, again, very disappointed, you think when you pay a premium price that you would get a premium product, sadly it seem that this is not the case. I will certainly not purchase any more of their products. Dreadful ‘service’.I do not recommend anyone purchasing anything from them.
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