kytebaby.com Reviews
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3.0 / 5
Average user rating
64
Total reviews
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kytebaby.com Reviews
Read real experiences from customers of kytebaby.com.
Brands may not incentivize or pay to hide reviews.
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Daria Oprea
November 24, 2025
Deceiving!!
Deceiving!!! And terrible customer service. I paid extra for ‘free returns’ option but when I wanted to return my parcel I was told I have to pay for my own return.It’s so misleading! I will never buy from them again
Christopher Liu
June 7, 2025
Just make sure you don’t buy full price
Good products but takes over two weeks to be delivered from DFW. Do not make the same mistake and buy full price. Make sure you wait for their sales. Only then is it worth it. Good products but DO NOT BUY AT FULL PRICE. Also size up if you’re international as it takes a lot of time to be delivered and babies grow so so fast.
Jaimee
May 7, 2025
Back-and-forth with Customer Service over $15
I’ve been a loyal customer, spending well over $1000 with this company in the past 8 months, but after how my recent issue was handled, I’m seriously reconsidering continuing to shop here.I purchased an item during their warehouse sale that they state all items are “as-is” or with possible imperfections, which I understand. But what I received was clearly used—worn to the point that it never should have been resold.During the warehouse sale, you have 10 minutes to review all your items - I purchased over 20 items totaling over $500 that day and took the entire time I was given to sort through over 40+ items. As you can imagine, I could not possibly review each item in complete detail for flaws.I contacted support requesting a refund, especially since it was a gift and in such poor condition - I even sent a picture of the item. Instead of acknowledging the condition and doing the right thing, they quoted policy and offered only a partial refund—$7.50 on a $15 item.Even after I explained how much I’ve supported their business, and how unacceptable the item was, they refused to escalate the matter or issue a full refund. The back-and-forth felt dis-missive and unhelpful.At this point, it's not about the money. It’s disappointing that a company I’ve supported so heavily wouldn’t make a small goodwill exception to retain a loyal customer. I enjoy their products and really just expected better.
Carol
May 3, 2025
Quick, Kind, and Reliable Support
I had a great experience with Kyte's customer service! I made a mistake with my order and their team was quick to respond and incredibly helpful. It’s rare to find a company that handles customer issues with such kindness. They made it easy to fix my error without any hassle, and I truly appreciated how patient and understanding they were. Kyte is a company that genuinely cares and it shows!
Maddie
May 2, 2025
Quality pieces from a trustworthy company!
The best quality pajamas and bedding for the whole family! We all sleep so much better in our Kyte. I always get my orders quickly and have never had an issue with the quality of my items/package. The past few months i've had an even better experience with how quick they have been with fulfilling orders!
Sue
May 2, 2025
Fast Delivery and So Soft!
First time ordering with Kyte Baby and i’m impressed! My package arrived earlier than expected and I can’t believe how soft everything is. I’ll definitely order again soon!!
Annie Dayley
May 1, 2025
Quick Shipping Times and Restock Notifications
I signed up for restock notifications and shortly after receiving the notification that the item restocked, I placed my order. All my items shipped just a couple days later. I already have it in a different color and can't wait for mail day!
Ashley Dayley
May 1, 2025
Kyte Baby is absolutely worth it!
Kyte Baby is my favorite go-to brand for both baby and family essentials! I love the variety of prints and solids. There's something to suit every taste and season. Another major plus is the wide range of body styles available. From newborn knotted gowns and rompers to toddler pajamas, and even adult loungewear, Kyte Baby truly caters to every age. It's rare to find a brand that delivers such consistency in quality and design across the entire family.But my favorite thing about Kyte Baby is ultra soft luxurious bamboo fabric! I've tried many bamboo brand and this one is hands down the best! It holds up well in the wash and offers just the right amount of stretch for all-day comfort. If you’re looking for high-quality, stylish, and ultra-comfy clothing for your baby (and yourself), Kyte Baby is absolutely worth it!
Makayla Otto
March 27, 2025
Made me pay for shipping twice
I had placed an order a few weeks ago and my order never shipped. They offered to give me store credit as the item I picked out was no longer in stock. They refunded me store credit though I still had to pay for shipping again even though they messed up and would never respond to my email about it.
ct
January 11, 2025
Refuse to cancel order seconds after placed
Put something in my cart during a sale to see how much shipping was and it took me to the shop app. I opened my internet hours later to a loading screen & it placed an order without me clicking anything. Emailed Kyte immediately, like not even 5 minutes later to request a cancellation for the order I never actually placed & they refused. They admitted it hasn’t been fulfilled or started but still refuse to cancel it. Will never shop there again. There are so many other bamboo companies with better customer service I’d recommend over Kyte. I plan to fight it with my credit card company but this could all be avoided if they’d simply cancel the order and have some basic customer service. Clearly a customer emailing seconds after placing an order had an error happen. It wasn’t days or weeks or after I received the item.
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