kohler.com Reviews
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3.0 / 5
Average user rating
43
Total reviews
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kohler.com Reviews
Read real experiences from customers of kohler.com.
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ROBERT
March 17, 2026
This is a very positive review
This is a very positive review. I bought a house and installed one of those fancy showers which has a wand, the rain showerhead on top and the three heads on the side for massaging etc. This was over 15 years ago. Of course I have no paperwork. The shower started to leak, drip drip drip. The plumber said that the cartridge needed to be repaired. Unfortunately this had been discontinued when just looking online. I called call Kohler, and yes there was a little bit of a weight maybe 5 to 10 minutes. But then I received excellent service. First time from Tami the second time from Sandra. Both had worked for the company for many many years. That alone says something although it had been discontinued they have the parts and sent them to me at no charge in fact it was Fedex! I got it within three days! This is amazing service. Everyone should realize this, and trust Kohlerwhen they buy it for their lifetime warranty!
ROBERT
March 12, 2026
Beyond Incredible Customer Service
Wish I could write 3, 5-star reviews. I have never dealt with a company that truly honors their lifetime warranty.Their customer service is 2nd to none.
Tom Collopy
February 27, 2026
No support for returning sink
I purchased a product (cast iron sink) from Kohler online. Contractor says it will not work for my kitchen cabinet. Kohler approved return, but customer has to arrange for shipping it back and paying for shipping.They provided me with phone number for FEDEX who delivered it and I am getting quoted $1,900 to ship it back.After 5 separate phone calls to customer service and signing up for a FEDEX account, I have not received any assistance in shipping a $1,100 sink back to Kohler.Do Not Purchase via Kohler On-LIneFollow up to original post. Koehler finally responded and arranged for shipping product back at no cost.Took a while but they came through. I would still recommend Kohler but will buy locally from now on.
Colleen
February 21, 2026
New Toilet Failed While On It
I moved into a new accessible unit retrofitted for my disability. Kohler sent the wrong toilet, and then their helpline advised my contractor to reuse parts from another toilet that were not safe to use in the correct toilet. As soon as I moved in, the toilet failed while I was using it, and it necessitated emergency plumbing help in the middle of the night to avoid flooding the building. It may take weeks to get the correct part, and with my disability in a small unit/building, I have no safe toileting options until it is fixed. They are dishonest and endanger everyone when they lie about product safety.
Payam C
January 20, 2026
I have purchased thousandssss of…
I have purchased thousandssss of dollars buying wide range of Kohler products 2-3 years ago. The touchless kitchen faucet has broken down, the water flow is non existent and the paint has chipped off. Called the customer service for the past month and a half multiple times. They only replacing the “defective” valve and not the entire faucet. Paint is not part of the warranty, they said! The messed up thing is that they don’t even have the defective part replacement to send me.The customer representative actually told me “one should consider things before purchasing “ which is another way of saying buyer be ware!!
Harold Laggner
January 5, 2026
I bought a new Kohler toilet which was…
I bought a new Kohler toilet which was installed as a part of my bathroom renovation. After about the second month the valve intermittently stopped filling the tank till it finally stopped altogether. I called Kohler and made me jump through a paper chase that makes it to get relief for the defect. I finally gave up and replaced the valve at my expense. They have no customer service so you need to discuss your options with the retailer prior to purchase if you decide to replace them with a Kohler. I need to replace three more units and will not be getting a Kohler in the future.
sandy
December 31, 2025
In my well over half a century as a…
In my well over half a century as a customer I have NEVER had such incredible customer service as with Kohler. I had issues over a period of time with a very pricey and stunning Artifacts faucet and considering how often kitchen faucets are used it was well worth 4 x the price. If there is a category above "white-glove service" I highly recommend this company.Thank you !
User 450
September 25, 2025
Awesome customer service
I had a spray head on a Fawcett that I've enjoyed for 5 years partially 'go bad' and they replaced it immediately due to having a lifetime warranty. Their response was immediate and very professional.
Alaa
August 15, 2025
A company committed to their products and customers
I always appreciate dealing with companies who are committed to their products and customers.Had a trash can go faulty after a year of use. Contacted customer support, and within days, they sent me a state of the art replacement as they didn't have the older model in stock. so they upgraded it free of charge, and free/fast shipping
Philip Hunt
May 17, 2025
Anthem System Not Worth the Hefty Price
I brought a very expensive Anthem shower system. 6 Port valve, body sprays, rain shower, the whole nine yards. It’s a massive disappointment. Low, wimpy, water pressure, clunky hard to follow user interface. I spent thousands.The tech from Kohler, at the end of the day, just said water pressure was a subjective experience. Subjectively I think it should be better than the worst experience you ever have in a public shower. When I get back from my local big box hardware store with my new off the shelf system, rip out the Kohler stuff and retile the shower. I’ll be out more than $15k, but I’ll have a controllable shower. An expensive experiment. Color me oversold.
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