kmart.com Reviews
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1.5 / 5
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366
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kmart.com Reviews
Read real experiences from customers of kmart.com.
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Adrian Grigoriu
March 26, 2026
K-mart online customer service refuses to refund the wrong sized sofa cover they sent over
Order No: 611521953The K-mart online customer service representative we contacted on chat refused to discuss a solution until their supplier responds to their inquiry, that taking another couple of working days. Yet, we purchased the sofa cover from Kmart, advertised by Kmart and not by their supplier we had no contact with.So, Kmart should fix this for us by refunding and picking up their problem product. Kmart should raise the issue with their supplier separately.They refused to discuss any further though even if we attached photos showing that the cover is at fault, extended tight above our standard 3 seater between the armrests.We would have even exchanged it though for a four seater had they been willing to discuss... but they did not.Not only that the state code of fair practices states that we are entitled to a refund, no questions asked, but the product dispatched is wrong, It is not a 3 seater cover in the range stated by Kmart.Since it also looks like we cannot return a product to a Kmart supermarket either, we are stuck with the wrong product. This is unfair.Still, we did not expect such a response from Kmart. We will think twice before buying any product from them from now on. But we thought it was the Kmart we knew.We still expect somebody from Kmart online, or not, to contact us to resolve the problem.
Janine Campbell
February 20, 2026
Inconvenient and Eyesore
Kmart Oxenford seems more like a warehouse inside these days. Not having a go at any staff because they're just doing their job, but the amount of trolley's in aisles in the shop is ridiculous, they're stacked in rows in shoppers way. Also recently 2 staff with pallet jacks in the middle of aisles unloading stuff. What happened to night fill in these shops it's as bad as woolworths Outside is just as bad with trolley's left all over the place and rolling into cars when its a bit windy. The unloading area is a disgrace its absolutely full of rubbish.
John
February 2, 2026
Introduction of chatbot designed to impede returns process
Since introducing their AI chatbot and forcing all interactions towards it (or waiting on the phone for hours), the AI chatbot has a) told me to upload photos (on phone) and provided no means in the interface to do so, b) told me that my order doesn't exist, and signed me out of the website - then when I try to sign back in, all my orders are gone, then when I scrap that and try again, ONE order shows up - but the bot still refuses to accept my correct order number, and refuses to put me through to a real person. Basically, there's no recourse anymore except to drive to a store and wait in line with 2000 other angry people, which of course is exactly how they want the interaction to go. They want you to not bother with returns so they get to keep their money. Used to trust Kmart for cheap goods online - but the last two interactions I've had with them have been things arriving broken, and no one interested in helping.
Craig Aspinall
January 19, 2026
Ordered 8 items and was told all items…
Ordered 8 items and was told all items where at a different store to what i normally go too then i got sent a message to say go and collect,.got there and there is only 1!! Wtf! Then I had to wait 30 minutes to recieve a refund for that 1 item that was in stock due to me not wanting 1 if I need 8!! Why can't they have a system that says when the stock is there in real time, surely it can't be that hard?? Wasting a lot of people's time ordering online if the stock isn't in
Bod Hof
January 14, 2026
My brother was in tears your stores are…
My brother was in tears your stores are full of crap.
Judy
January 8, 2026
The store at Tweed Heads South is in a…
The store at Tweed Heads South is in a disgusting state. The floors are filthy, there is more stock on the floor than there is on the racks. You have to fight your way between trolleys and stock to get to the change rooms. Someone needs to take responsibility abd CLEAN this shop up
Chiante Anderson
December 31, 2025
The best store
The best store
RUPAL BANSAL
December 31, 2025
had a deeply disappointing experience…
had a deeply disappointing experience at Kmart Fountain Gate today. I attempted to return a brand-new, unopened Lego base plate, and the process was made unnecessarily difficult due to staff behaviour and system failures.The store’s app and internet were not functioning, had online invoice number and bank statement as proof of purchase, yet instead of offering assistance or alternatives, the team leader named Cara, responded in a dismissive, aggressive and unhelpful manner. The communication style was abrupt, unprofessional, and left me feeling as though I was being treated with suspicion for a completely legitimate return.When I politely requested escalation to someone senior, I was told to “go to another store,” which is an unacceptable response in a retail environment. The overall attitude from certain staff members reflected a lack of customer service training and disregard for basic consumer rights and basic manners and etiquette. This experience fell well below Kmart’s expected standards and raises serious concerns about staff conduct and accountability at this location.
Antony Whitfield
December 30, 2025
Was given as a Xmas present a $55 anko…
Was given as a Xmas present a $55 anko cross cut shredder as I've been contemplating purchasing for awhile.This one I assumed would do the job, so set it up and started to shred some confidential documents.It states on the machine maximum 5 x 80gms sheets can be shredded which on the first go seems a bit too much, so I decide to do 1 sheet at a time which was way less stress on the motor.After a couple of minutes, the shredder turned off, and I'd only achieved 13 sheets was a bit puzzled but after reading the booklet realized it was a safety thermo switch.There was a 39 minute wait time before it re set which is not highlighted on the box or the shredder.It took 13 hrs to shred 200 sheets of paper so conclusion, not fit for purpose unless you intend to only shred a few sheets every now and then Waste of money
Tayla Bourke
December 21, 2025
Normally I love kmart but I brought a…
Normally I love kmart but I brought a unicorn ginger bread house for 13 dollars and it wasn’t even edible it tasted like plastic and garbage i so dissatisfied
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